Ticketing Information
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Multiple Tickets in Same PNR - Incorrect Ticket Coupon Lift Avoidance |
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Changing or Rebooking Other Airline or American Codeshare Segments |
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Voiding a Ticket |
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To be eligible for electronic ticketing check with your GDS or Technology Provider for ticketing point of sale countries.
Cancel Refund or Void Exchange
ARC – U.S. Travel Agencies
U.S Agencies have the functionality to cancel a refund and void an exchange
· Cancel Refund lets a travel agent cancel / undo a refund processed in error
· Void Exchange allows the agent to cancel / undo an electronic ticket that was issued as a result of an exchange transaction
· Cancel Refund or Void Exchange request should be made by 11:59 PM on the same day it was issued.
o If completed properly, these transactions will re-open the old ticket in the American database while automatically updating the agency's ARC IAR report the next day
o For more information on these functions, agencies should contact their respective GDS or Technology Provider
BSP – International Agencies
International agencies have the functionality void an original ticket the same day or refund within 24 hours of ticket issuance. Exchanged tickets may be voided the same day via the GDS or Technology Provider
· Void the Same Day - Refer to BSP – Same Day Void
· Refund within 24 hours via GDS – Refer to BSP Ticket Refund
Canceling a PNR/Order does not void or cancel a ticket. A ticket may be voided directly via the GDS or Technology Provider. See Voiding a Ticket information in this file.
Domestic/Group Contracts - Cart Numbers
To ensure that all flight segments will be properly recorded and credited, you must utilize your Authorization Number (AN) and Cart Numbers (CN), JBID number (IN) as specified in the Group and/or Corporate Travel Agreement. Numbers must appear in the Tour Code Box on all customers’ tickets at time of issuance.
Tour Code Box shows:
Tour Code:C123456A123456 or IN123456
Note: the maximum number of characters permitted is 14
When using both a Corporate Agreement Cart Number and Authorization Number it does not matter which is listed first however, the designations of (C) for Corporate Agreement and (A) for Authorization Number must be used with the appropriate number.
· The Corporate Agreement Number will always be six numeric digits. Example: C123456
· The Authorization Number may be a six-digit combination of alphanumeric characters. Example: A12ABCD
· The Tour Code box is limited to a total of 14 characters. Normal endorsement box inclusions apply, such as Valid On AA Only.
Corporate/Group Contracts - Cart Numbers
To ensure that all flight segments will be properly recorded and credited, you must utilize your Cart Number (CN) and Authorization Number (AN) or JBID (IN) as specified in the Corporate Travel Agreement (CTA).
· If using a Corporate discount, both Cart Number preceded by the letter (C) and Authorization Number preceded by the letter (A) or the JBID (IN) must appear in the Tour Code Box
· If using a Group contract the Authorization Number preceded by the letter (A) must appear in the Tour Code Box
· If using a Group contract for Corporate business both the Corporate Cart Number preceded by the letter (C) for corporate revenue tracking and the group AN number preceded by the letter (A) must appear in the Tour Code box.
· Change fees/penalties may vary by markets and fare basis. Always review the fare rules CAT 16 before quoting the penalties.
· When booking different fares that are combinable, be aware that the fare with the most restrictive rules applies. Please note that change fees/penalties are not considered restrictions.
· Change fees/penalties are published in conjunction with each fare basis. If several different fares are used to construct an itinerary, it is feasible that each leg of travel may have a different change fees/penalties.
· Once a ticket has been reissued, the rules of the new fare applies
· The Canadian Government Services Tax (GST)/XG applies to change fee regardless of the location of the ticket reissue
A change in the itinerary does not automatically update the ticket. The ticket should always be updated through the exchange process. Changes made via the GDS or Technology Provider must be exchanged according to the fare rules. Please see your GDS or Technology Provider for ticketing instructions.
See Reissue Policies for more information
Changing or Rebooking Other Airline or American Codeshare (AA*) Segments
When rebooking or canceling other airline segments or American codeshare in the same transaction, data transfer may occasionally become confused or lost. To ensure a clean transmission and avoid the possibility of losing the new space, it is recommended to make modifications to other airline partner segments or American codeshare segments in separate steps.
· Book new segments
· Complete the PNR/Order, ensuring the record locator has been received back from the other airline
· Cancel old segments
· This will ensure the systems clearly communicate the transaction.
Note: If the other airline partner space is limited and you want to guarantee it, book the new segments before canceling the old segments.
This will help Sabre and the other airlines system clearly communicate the transaction. If the other airline partner space is limited and you want to guarantee it, book the new segments before canceling the old segments. The most important thing to remember, regardless of the order in which you cancel and book (or book then cancel) is to end and retrieve the PNR between steps and ensure a record locator has been received back from the carrier and is added to the end of the segment. The customer is not confirmed in the other airline’s system until the locator is received.
Electronic Ticket Definition and Eligibility
· American electronic tickets must be validated and plated on AA/001.
· The itinerary may contain no more than 16 segments of airspace for each ticket, this includes ARNK segments.
· Open segments are allowed when the itinerary contains at least one confirmed segment
· American accepts up to two separate forms of payment for an electronic ticket.
· Electronic tickets may be issued up to 2 hours prior to departure
· Infant tickets may be issued as electronic tickets
· Used electronic ticket records can be retrieved in the American database for 7 days after the last air segment is flown
· Open or unused tickets may be accessed 13 months after the last intended flight date
· Partially used tickets may be accessed for 13 months after the last used coupon
· An error message ticketing record not found will appear after the allotted time expires. To review the various ways to retrieve an electronic ticket contact your GDS or Technology Provider for more information.
External Reservation Handling Fee
Applies for voluntary trip changes not initially created by American Airlines Reservations, Ticket Centers, airports, mobile app or on aa.com.
Refer to aa.com Ticketing and other fees for details.
Interline Ticketing Agreements
American maintains its list of Interline e-Ticketing agreements. Please refer to your GDS or Technology Provider to learn which airlines may be included on a 001/AA ticket.
Marking Up Fares/Change Fees Prohibited
American Airlines prohibits the marking up of published fares and/or change fees for the purpose of producing and collecting the travel agency's service fee. In addition, agencies may not issue published fares as "BT" or "IT" tickets.
For more details refer to the Governing Travel Agency Agreement
Multiple Tickets in Same PNR - Incorrect Ticket Coupon Lift Avoidance
Please ensure multiple tickets are not issued for the same passenger for the same flight(s) and/or origin and/or destination.
Multiple coupons in open (OK) status for the same segment(s) can result in invalid or duplicate coupon usage.
To prevent having multiple tickets in a PNR, the agency should consider the following:
· Void - if within the applicable ticketed window, VOID the ticket and issue a completely new ticket
· Reissue/Exchange - if the ticketed fare allows changes, reissue/exchange the ticket for the new itinerary, rather than issue multiple tickets within the same PNR
· Refund - if the ticketed fare is refundable, issue/process a refund and then issue a completely new ticket. This can be done in the existing PNR or in a new PNR containing the updated itinerary. Either way, this avoids having multiple "live" tickets for the same customer and same flight in the airline's e-ticket database
Non-Refundable Ticket Endorsement
Per the Tariff rule/restrictions ALL non-refundable tickets, the original ticket and the reissued/exchanged ticket must contain the automated endorsement verbiage associated to the fare rule. *Refer to the fare rules, category 18 for specific endorsement details
· For the original issued ticket - NONREF/CXL BY FLT TIME OR NOVALUE/
· For the reissued/exchanged ticket - NONREF/RESTRICTIONS APPLY
· FOP Cash/Check –
o If you choose to refund the customer directly and be reimbursed by American,
RFD AGY ONLY must be appended to the automated endorsement fare rule verbiage in the endorsement box.
Example: RFDAGCYONLY/NONREF/CXL BY FLT TIME OR NOVALUE/
o When the endorsement field does not contain RFD AGCY ONLY, the refund is sent directly to the customer.
See examples below:
ORIGINAL ISSUED TKT:
ENDORSEMENTS/RESTRICTIONS-NONREF/CXL BY FLT TIME OR NOVALUE
REISSUED/EXCHANGE TKT :
ENDORSEMENTS/RESTRICTIONS-NONREF/RESTRICTIONS APPLY
*Refer to the fare rules, category 18 for specific endorsement details
Per the Tariff rule/restriction for non-refundable tickets “reissued/exchanged” to a refundable fare the following rule applies:
Whenever a non-refundable fare ticket is “reissued/exchanged” to a refundable fare the notation Non-Refundable must be carried forth to the endorsement box (see example below) of the new ticket and it will remain non-refundable for ANY subsequent reissues/exchanges. The following information must be indicated in the endorsement box:
ENDORSEMENTS/RESTRICTIONS-NONREF
Non-Refundable Ticket Endorsement- Bulk (BT)/Private Fares
Per the Tariff rule/restrictions ALL non-refundable tickets, the original ticket and the reissued/exchanged ticket must contain the automated endorsement verbiage associated to the fare rule. *Refer to the fare rules, category 18 for specific endorsement details
· FOP Cash/Check –
o If you choose to refund the customer directly and be reimbursed by American, RFD AGY ONLY must be appended to the automated endorsement fare rule verbiage in the endorsement box.
Example: CXLD BY FLT TIME OR NOVALUREFND AGY ONLY CXL-CHG PENTLY APPLY VALID AA/JB PARTNERS ONLY
o If RFD AGCY ONLY, was not indicated in the endorsement box when paid by cash/check we will send the refund directly to the issuing agency
Refundable/Refundable with Penalty Fee Ticket Endorsement
Bulk tickets (BT) which are refundable or refundable with a penalty fee using the FOP of cash/check should include RFD AGCY ONLY appended to any automated endorsement fare rule verbiage when the agency wants the refund check sent directly to the agency. When the endorsement field does not contain RFD AGCY ONLY, the refund is sent directly to the customer.
*Refer to the fare rules, category 18 for specific endorsement details
Other Airline Private or Contracted Fares
OA (other airline) Private or Contracted fares may not be ticketed on American/001 tickets. American is not a participant in other carriers' private agreements. As well, OA Ticket Designators may not be used on AA/001 tickets. American does not honor other carriers’ discount codes.
General Information
· Surcharges are indicated as "Q" or "YQ" / "YR" on the ticket.
· Surcharges may not be applicable to all fares, and the amount may vary by market.
· The rules display will state which surcharges are applicable to the fare.
· Surcharges are assessed on each fare component.
· Surcharges do not apply to the following Customers
o Customers who are traveling on free tickets, including free AAdvantage® tickets
o domestic Customers whose ticket does not reflect a broken fare from the surcharge city
o infants not occupying a seat
Unrestricted Fares Ticketing Time Limit
Unrestricted fares ticketing time limit policy on booking codes, such as Y, J and F, will include the following terms:
· Travel agents will receive an SSR reminder, such as:
SSR ADTK XX KK## PLS VERIFY SPACE NEEDED WITH CLIENT OR CXL PNR
OR
SSR ADTK YY KK## PLS ADVISE AA TKT NUMBERS BY 2359/DDMMM
SSR ADTK YY KK## OR AA WILL CANCEL FARE RULES STILL APPLY
· Any un-ticketed reservations not cancelled before departure may be subject to a debit memo.
· Implementing ticket time limits for unrestricted fares increases inventory for last-minute customers.
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If reservation is booked |
Then reservation must be ticketed within |
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Four or more days prior to departure |
At least three days prior to departure |
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Three days or less prior to departure |
24 hours |
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24 hours or less prior to departure |
3 hours |
Point of Commencement Availability
On August 2024 American transitioned to Point of Commencement (POC) Availability, from Point of Sale (POS) availability, for all bookings.
If segments are booked in accordance with our Booking and Ticketing Guidelines (using the O&D availability in sequence of journey controls from the Point of Origin), there will be no change in the process for agencies.
All bookings on American Airlines, including flights from other airlines that connect with American Airlines flights, are to be created in the correct date order sequence, per the passengers intended travel. Any bookings created out of date order sequence and/or with dummy segments, throwaway segments, deliberately or not, thereby obtaining a class that may otherwise not be available, will be considered as a POC (Point of Commencement) violation.
When requesting availability and selling O&Ds, Travel Agents are required to book the itinerary in the same sequence as the intended travel dates.
· Check availability for the outbound O&D first
· Book the outbound O&D
· Check availability for the inbound O&D
· Book the inbound O&D
An SSR will be added to all PNRs/Orders advising that a POC violation was detected.
SSR ADTK YY XLD DUE TO POC VIOLATION PLS CREATE A NEW PNR
Please note: American Airlines reserves the right to cancel a booking or raise a POC (Point of Commencement) ADM if a POC violation is determined.
Verifying Ticket Usage
Unused American electronic tickets may be accessed for 13 months from the first date of intended usage. The information is accessible via your GDS or Technology Provider with the ticket number and passenger name. Please contact your GDS or Technology Provider for more information.
If the response is UTL (unable to locate), then there are no unused flight coupons for the ticket number being queried. Only electronic tickets with unused coupons will be displayed back for further handling.
As a reminder, most airline tickets are nonrefundable. However, after applying the appropriate change fee or penalty, any remaining balance may be applied to the purchase of a new American electronic ticket. Please review the tariffs governing the original ticket fare applicability.
· For ARC/IAR Void information refer to ARC IAR – Voiding a Ticket
· For BSP/Canada Void information, refer to BSP Same Day Void
o Refund within 24 Hours of Ticket Issuance, refer to BSP Ticket Refund
Updated: December 2024