BSP - Ticket Refund 24hrs

Refund within 24 Hours of Ticket Issuance

Tickets may be refunded within 24 hours only using the following options:

·         GDS (Automated Refund)

·         BSPLink Refund Application/Refund Authority (RA)

Note: Does not apply to PNRs booked as group blocked space

GDS (Automated Refund)

Travel Agents can submit a refund in their GDS for refundable tickets with cancellation fee in full or non-refundable tickets within 24hours/1 business day (based on billing cycle date) and it will be electronically transmitted to the BSP processing system.

For example:

If travel agent issues a ticket on April 7 (Sunday, belongs to the first billing period) and refund it on April 8 (Monday, belongs to the second billing period), this refund is eligible for 24HRS refund policy because the refund is made until midnight the following day. 

Assuming that April 8 was Monday and a National holiday, if travel agent issues a ticket on April 7 and refund it on April 9 since travel agent does not work on April 8 for National holiday, this refund is not eligible for 24HRS refund policy and travel agent needs to pay refund penalty to refund the ticket

If unable to refund via the GDS, contact your GDS Help Desk for assistance.

BSPLink Refund Application/Refund Authority (RA)

The RA functionality has been activated by American Airlines. All the GDS’ have implemented automated refund functionalities that can be used to refund electronic tickets and EMDs.

BSPlink Enhanced users may issue a BSPlink Refund Application to process a refund when it could not be completed through their GDS.  

Note: GDS Automated Refunds are the preferred refund method. BSP Refund Applications should only be submitted when necessary.

For GDS Same Day Void procedures, refer to BSP Same Day Void

Updated:  January 2023