BSP 24-hour Ticket Refund

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Initial Ticketing Refund within 24 Hours

Tickets may only be refunded within 24 hours using the following options:

·         GDS (Automated Refund)

·         BSPLink Refund Application / Refund Authority (RA)

 

 

Eligibility

·         Applies to all itineraries.

·         Applies to new / initial booking only.

o   Does not apply to reissues unless refund is requested still within 24 hours of the initial ticketing.

·         Basic economy tickets are eligible.

·         Does not apply to PNRs booked as group blocked space

 

GDS Automated Refund

Travel Agents can submit a refund in their GDS within 24 hours (until 11:59 PM the following day of issuance, local time) which will be electronically transmitted to the BSP processing system.

Applies to:

·         Fully refundable tickets

·         Refundable tickets with cancelation fee

·         Non-refundable tickets

 

 

For example:

If a travel agent issues a ticket on Sunday the 7th and submits a refund request on Monday the 8th, the refund is eligible for the 24-hour refund policy. This is because the refund was made before midnight the day after the ticket was issued. 

 

ELIGIBLE FOR REFUND

 

 

If Monday 8th is a national holiday and a travel agent issues a ticket on the 7th but is unable to process a refund until Tuesday the 9th due to the holiday, the 24-hour refund policy does not apply. The travel agent will be subject to a refund penalty if they choose to refund the ticket.

 

NOT ELIGIBLE FOR REFUND

 

 

If unable to refund via the GDS, contact your GDS Help Desk for assistance.

 

BSPLink Refund Application/Refund Authority (RA)

The RA functionality has been activated by American Airlines. All the GDS’ have implemented automated refund functionalities that can be used to refund electronic tickets and EMDs.

BSPlink Enhanced users may issue a BSPlink Refund Application to process a refund when it could not be completed through their GDS.  

Note: GDS Automated Refunds are the preferred refund method. BSP Refund Applications should only be submitted when necessary.

For GDS Same Day Void procedures, refer to BSP Same Day Void

 

 

 

Updated:  December 2024