BSP 24-hour Ticket Refund

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Initial Ticketing Refund within 24 Hours

Tickets may only be refunded within 24 hours using the following options:

·         Same system used to issue the ticket (GDS/NDC - Automated Refund)

·         BSPLink Refund Application / Refund Authority (RA)

 

 

Eligibility

·         Applies to all itineraries.

·         Applies to new / initial booking only.

o   Does not apply to reissues unless refund is requested still within 24 hours of the initial ticketing.

·         Basic economy tickets are eligible.

·         Does not apply to PNRs booked as group blocked space

 

GDS Automated Refund

Travel Agents can submit a refund through the same system used to issue the ticket (GDS/NDC) within 24 hours (until 11:59 PM the following day of issuance, local time), which will be electronically transmitted to the BSP processing system.

Applies to:

·         Fully refundable tickets

·         Refundable tickets with cancelation fee

·         Non-refundable tickets

 

 

For example:

If a travel agent issues a ticket on Sunday the 7th and submits a refund request on Monday the 8th, the refund is eligible for the 24-hour refund policy. This is because the refund was made before midnight the day after the ticket was issued. 

 

ELIGIBLE FOR REFUND

 

 

If Monday 8th is a national holiday and a travel agent issues a ticket on the 7th but is unable to process a refund until Tuesday the 9th due to the holiday, the 24-hour refund policy does not apply. The travel agent will be subject to a refund penalty if they choose to refund the ticket.

 

NOT ELIGIBLE FOR REFUND

 

 

If unable to refund via the GDS/NDC, contact your GDS/NDC Help Desk for assistance.

 

BSPLink Refund Application/Refund Authority (RA)

The RA functionality has been activated by American Airlines. All the GDS/NDCs have implemented automated refund functionalities that can be used to refund electronic tickets and EMDs.

BSPlink Enhanced users may issue a BSPlink Refund Application to process a refund when it could not be completed through their GDS/NDC.  

Note: GDS/NDC Automated Refunds are the preferred refund method. BSP Refund Applications should only be submitted when necessary.

For GDS/NDC Same Day Void procedures, refer to BSP Same Day Void

 

 

 

Updated:  May 2025