BSP 24-hour Ticket Refund
Initial Ticketing Refund within 24 Hours
Tickets may only be refunded within 24 hours using the following options:
· Same system used to issue the ticket (GDS/NDC - Automated Refund)
· BSPLink Refund Application / Refund Authority (RA)
Eligibility
· Applies to all itineraries.
· Applies to new / initial booking only.
o Does not apply to reissues unless refund is requested still within 24 hours of the initial ticketing.
· Basic economy tickets are eligible.
· Does not apply to PNRs booked as group blocked space
GDS Automated Refund
Travel Agents can submit a refund through the same system used to issue the ticket (GDS/NDC) within 24 hours (until 11:59 PM the following day of issuance, local time), which will be electronically transmitted to the BSP processing system.
Applies to:
· Fully refundable tickets
· Refundable tickets with cancelation fee
· Non-refundable tickets
For example:
If a travel agent issues a ticket on Sunday the 7th and submits a refund request on Monday the 8th, the refund is eligible for the 24-hour refund policy. This is because the refund was made before midnight the day after the ticket was issued.
ELIGIBLE FOR REFUND
SUN |
MON |
WED |
THU |
FRI |
SAT |
SUN |
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1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
10 |
11 |
12 |
13 |
If Monday 8th is a national holiday and a travel agent issues a ticket on the 7th but is unable to process a refund until Tuesday the 9th due to the holiday, the 24-hour refund policy does not apply. The travel agent will be subject to a refund penalty if they choose to refund the ticket.
NOT ELIGIBLE FOR REFUND
SUN |
MON |
WED |
THU |
FRI |
SAT |
SUN |
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1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
10 |
11 |
12 |
13 |
If unable to refund via the GDS/NDC, contact your GDS/NDC Help Desk for assistance.
BSPLink Refund Application/Refund Authority (RA)
The RA functionality has been activated by American Airlines. All the GDS/NDCs have implemented automated refund functionalities that can be used to refund electronic tickets and EMDs.
BSPlink Enhanced users may issue a BSPlink Refund Application to process a refund when it could not be completed through their GDS/NDC.
Note: GDS/NDC Automated Refunds are the preferred refund method. BSP Refund Applications should only be submitted when necessary.
For GDS/NDC Same Day Void procedures, refer to BSP Same Day Void
Updated: May 2025