Europe / Middle East / Africa – Suspension of Service Update 31 – Schedule Change
Issued: March 16, 2020
Update 31: August 25, 2021
· Add more protect options for DUB
For affected travel in 2022, please refer to 2022 Reduction/Suspension of Service page
Travel Agency Guidelines
American Airlines is offering protection for our ticketed customers who may be impacted by the temporary discontinuation of service between the U.S. and Europe / Middle East Africa.
Affected Airports:
All airports affected by the temporary discontinuation of service to/from the following countries:
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Croatia |
Hungary |
Netherlands |
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Czech Republic |
Iceland |
Poland |
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France |
Ireland |
Portugal |
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Germany |
Italy |
Spain |
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Greece |
Morocco |
Switzerland |
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United Kingdom |
Please be guided by the following information:
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AA (001) Tickets Agency Procedures for Service Between the United States and Europe / Middle East / Africa
All Fares Published/Private/Leisure |
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Customers Ticketed On/Before: |
August 15, 2021 for AMS, DUB, FCO, MUC, MXP, ZRH
April 19, 2021 for all other markets |
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Effective for Ticketed Travel Dates: |
Beginning March 1, 2020 through the Suspended Travel Date range for the applicable market
See Temporary Suspension of Service – Market Detail for suspended travel dates |
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New Travel Dates: |
Allowed now through March 31, 2022*
*For travel beyond ticket validity, see – Coronavirus Global Flexibility Waiver - Travel Notice Exception Policy |
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Reissue Ticket On/Before: |
Same day as flight rebooking
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Protect Options for AMS, DUB, FCO, MUC, MXP, ZRH |
View AJB Protect options below |
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Protect Options for BUD & KRK · Ticketed On/Before: April 2, 2020 · Effective for Ticketed Travel Dates: May 19 – October 24, 2020 |
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Protect Options for WAW · Ticketed On/Before: April 2, 2020 · Effective for Ticketed Travel Dates: May 19 – June 30, 2020 |
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Change Origin / Destination: |
Allowed Change fee is waived
See Changes to Origin/Destination and Reissue Policy Information |
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Co-terminal/MAC Airport |
Allowed |
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Itinerary Changes Maintaining the Same Origin and Destination: |
Allowed
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Endorsement Box Requirements (ticket must be exchanged) |
SKCHG/EUSUSP |
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Temporary Suspension of Service - Market Detail |
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Refund |
See Refund Policy for available options |
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Customer Contact Information: |
Ensure the customer’s telephone contact number and/or email address are updated in the reservation |
AJB Protect Options for AMS, DUB, FCO, MUC, MXP, ZRH
AJB carriers include AY, BA, and IB
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Affected Airport |
Suspended Travel Date Information |
Protect Details |
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AMS |
Effective for Ticketed Travel Dates: · November 18 – December 15, 2021 New Travel Dates: · On/Before November 17, 2021 · On/After December 16, 2021 within ticket validity |
Rebook on AA or AA*/AJB or AJB Prime in the lowest available inventory same cabin, up to H in the main cabin
Basic Economy must be booked in the original ticketed inventory |
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FCO |
Effective for Ticketed Travel Dates: · October 30, 2021 – March 2, 2022 New Travel Dates: · On/Before October 29, 2021 · On/After March 3, 2022 within ticket validity |
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MUC |
Effective for Ticketed Travel Dates: · Through December 15, 2021 New Travel Dates: · On/After December 16, 2021 within ticket validity |
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MXP |
Effective for Ticketed Travel Dates: · November 2, 2021 – January 3, 2022 New Travel Dates: · On/Before November 1, 2021 · On/After January 4, 2022 within ticket validity |
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ZRH |
Effective for Ticketed Travel Dates: · Through December 15, 2021 New Travel Dates: · On/After December 16, 2021 within ticket validity |
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Effective for Ticketed Travel Dates: · October 30 – November 30, 2021 New Travel Dates: · On/Before October 29, 2021 · On/After December 1, 2021 within ticket validity |
Rebook on AA or AA*/AJB or AJB Prime in the lowest available inventory same cabin, up to H in the main cabin
Basic Economy must be booked in the original ticketed inventory |
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Book AA Routing to gateway city listed below, then rebook EI Prime JFK/BOS/IAD/ORD to/from DUB Must use the following RBD:
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Rebook on AA or AA*/AJB or AJB Prime between U.S. and LHR in the lowest available inventory same cabin, up to H in the main cabin Rebook EI between LHR-DUB
Must use the following RBD
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BUD / KRK / WAW Protect information
*Note: Not valid for connections beyond BUD / KRK
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Protect Options* 1. Book AA between U.S. & Europe then AA*/JB (BA/IB/AY) between European gateway & BUD, KRK, or WAW 2. Book AA between U.S. and Europe then JB Prime (BA/IB/AY) between European gateway & BUD, KRK, or WAW 3. Book AA between U.S. and Europe then LO Prime between European gateway & BUD, KRK, or WAW 4. May book LO Prime JFK – BUD 5. May book LO Prime ORD – KRK 6. May book LO Prime ORD/JFK – WAW |
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Inventory Requirements for AA, AA*/JB, and JB Prime *Note JB – BA, IB, AY
Book same inventory as originally ticketed or next lowest available inventory, same cabin up to and including H inventory for main cabin
Basic Economy ticketed fares: Short-haul - B inventory only. Long-haul – AA Prime – B Inventory AA* - original ticketed inventory or lowest available up to and including H. |
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Inventory Requirements for LO Prime
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Changes to Origin/Destination – Allowed*
- Waive Change Fee
- For any changes made to the origin or destination, difference in fare will apply
- Changes to Stopover city are permitted, fare difference applies
- Effective for exchanges beginning March 23, 2020, if the new itinerary price is lower than the price on the original ticket, the residual amount may be refunded by:
o ARC agencies may issue residual value as an MCO
o BSP agencies may apply for the residual value voucher through their BSPLink Refund Application (RA)
§ The voucher will be issued in the name of the person on the ticket and mailed to the agency
*Note: Change to Country of origin may be allowed if the fare on the new itinerary is published in the same currency as the ticketed fare. Leisure fares may be restricted to specific regions
American Airlines will waive change fees and travel agents may rebook and reissue tickets provided the below guidelines are met and applied:
· Affected itinerary includes flights on: AA*/AY, AA*/BA, AA*/IB, AA*/JL, AA*/QF
· Ticket issued on the following ticket stock: AA 001 only
· Applies to AA*/oneworld flights
· The first departure flight is more than 3 hours away
· Affected coupons are in OK status
· Ticket reissuance must be in accordance to dates identified in the Suspension of Service policy
· In order to qualify for an even exchange, the new itinerary must be booked in the original ticketed inventory or equivalent RBD for the codeshare carrier. Reissue ticket at original ticketed fare
o Exception: for AMS, DUB, FCO, MUC, MXP, ZRH, refer to View AJB Protect options
· Any change made to the origin or destination, a difference in fare will apply
· More than one exchange is allowed within the suspension dates for the applicable ticketed market
· Original issuing agency responsible for ticket reissue
· Ticket Revalidation not permitted
· Changes outside of these guidelines are subject to the reissue rules of the ticketed fare. This includes any applicable additional collection for fare difference
· Basic Economy tickets may be upgraded to main cabin or higher cabin fare if another BE fare is not available
· Please ensure the above procedures are accurately followed to prevent debit memo issuance
Rebooking - Exception to Fare Rules
The below Fare Rule exceptions apply to date, flight, or time changes to the ticketed origin/destination only.
· Exception: for AMS, DUB, FCO, MUC, MXP, ZRH, follow these fare rule exceptions when booked within the guidelines of AJB Protect options
listed above
All fare rules apply, except:
· Advance Purchase requirement waived
· Minimum/Maximum Stay requirement waived
· Seasonality waived
· Day / Time restrictions waived
· If ticketed inventory or equivalent RBD is maintained, even exchange applies, agency may reissue ticket at original ticketed fare
· As with any schedule change, you may always maintain the original length of stay, keeping the unaffected segments in the original class of service (inventory). This change must occur at the time of the affected exchange.
Co-terminal and MAC Airports
· Changes to co-terminal and MAC airports on AA Prime and AA*/Codeshare flights are allowed
o Co-terminal & MAC Airports are considered the same routing
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Co-terminal Airports |
MAC Airports |
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Endorsement Box Requirement
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Endorsement Box Policy |
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Annotate new ticket with: SKCHG/EUSUSP
The Endorsement Box must include the waiver code above or the exchange will be subject to a debit memo
The above annotation is only required on the new ticket and supersedes required verbiage for the fare ticketed
Reissue: New ticket will have the same fare/fare basis as original ticket
Penalty: Change fee does not apply |
Group Tickets
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Please contact Group and Meeting Travel or the Meeting Services Desk for assistance |
Note: To qualify for refund, customer must have been Holding Confirmed (HK) at the time of the suspension
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Schedule Change – Flight is Canceled |
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Type of Fare |
Agency Procedures for Europe / Middle East / Africa |
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Travel agencies may refund to original form of payment: · Non-Refundable Fare · Refundable Fare with cancel fee · Basic Economy Fare · Bulk/Opaque Fare
Note: Tickets issued as Bulk (BT zero dollar ticket) must be referred back to the wholesaler/consolidator for refund
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· Tickets will be refunded to the original form of payment (FOP) · Cancellation Penalty Fee and Change Fee is waived
Note: If the ticketed flight falls within the Effective Travel Dates, the ticket is eligible for refund
· If not already cancelled, be sure to cancel the space prior to submitting for refund |
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Refund in GDS ARC/IAR - Refund Exchange Notice (REN) BSPLink - Refund Application (RA) Request must reflect: |
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U.S. agencies processing through ARC: · Preferred Method: process through your GDS · If unable to process through your GDS: may submit through ARC/IAR Refund Exchange Notification (REN) using the waiver code: SCRFND/EUSUSP
International agencies processing through BSPLink: · Preferred Method: process through your GDS · If unable to process through your GDS: may submit through BSPLink Refund Application (RA) using the waiver code: SCRFND/EUSUSP
Penalty: Change fee does not apply |
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Note: If the ticket has been exchanged by American as an INVOL submit the refund request directly with American. Refer to American Airlines Refunds.
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Temporary Suspension of Service – Market Detail
Suspended Travel Dates are subject to change
Note: Service resumption may include connecting service
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Affected Airport |
Schedule Change |
Expected Resumption of Service |
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AMS |
Suspension |
June 4, 2020 – November 29, 2020,
Temporarily Suspend: November 18, 2021 – December 15, 2021
Resume service: December 16, 2021 |
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ATH |
Suspension |
June 3, 2021 |
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BCN |
Suspension |
March 27, 2021 |
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CDG |
Suspension |
June 4, 2020 – December 1, 2020 Resuming February 11, 2021 |
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DUB |
Suspension |
July 9, 2020 – October 23, 2020, March 27, 2021 – October 29, 2021
Temporarily Suspend: October 30, 2021 – November 30, 2021
Resume service: December 1, 2021 |
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EDI |
Suspension |
Summer 2022 |
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FCO |
Suspension |
March 27, 2021 – November 1, 2021
Temporarily Suspend: October 30, 2021 – March 2, 2022
Resume service: March 3, 2022 |
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FRA |
Suspension |
June 4, 2020 |
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LIS |
Suspension |
Summer 2022 |
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MAD |
Suspension |
May 7, 2020 – December 1, 2020 Resuming March 27, 2021 |
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MUC |
Suspension |
December 16, 2021 |
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MXP |
Suspension |
April 2, 2021 – November 1, 2021
Temporarily Suspend: November 2 – January 3, 2022
Resume service: January 4, 2022 |
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SNN |
Suspension |
Summer 2022 |
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ZRH |
Suspension |
December 16, 2021 |
Additional Suspensions
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Affected Airport |
Schedule Change |
Effective Date |
Service Information |
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TXL |
Suspension |
April 2, 2020 |
American will no longer operate this route |
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BUD |
April 2, 2020 |
American will no longer operate this route |
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CMN |
Suspension |
April 2, 2020 |
American will no longer operate this route |
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DBV |
Suspension |
April 2, 2020 |
American will no longer operate this route |
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KRK |
April 2, 2020 |
American will no longer operate this route |
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KEF |
Suspension |
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American will no longer operate this route |
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MAN |
Suspension |
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American will no longer operate this route |
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PRG |
Suspension |
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American will no longer operate this route |
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VCE |
Suspension |
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American will no longer operate this route |
Updated: 2021-12-30 13:49 | Created: 2020-03-20 14:43