Special Travel Exception Policy
Affected Airport Codes:	All cities
Tickets Issued On/Before:	September 30, 2020
Impacted Travel Dates:	March 1, 2020 - December 31, 2020 (was March 1, 2020 - September 30, 2020) Or Unused Tickets expiring March 1, 2020 – December 31, 2020
New Travel Dates:	Now through December 31, 2021 All tickets in accordance with this Travel Notice will be valid through December 31, 2021 Travel on the new ticket must  be completed by December 31, 2021  Refer to Extend Travel Rebooking Guidelines
Reissuance of Tickets On/Before:	Same day as flight rebooking
Inventory Requirements:	Same Itinerary/Same Cabin/Same Inventory If rebooked to a different inventory and/or routing, fare difference is applicable
Endorsement Box Requirements: Ticket Reissue Required	TNADV2/CORONAFLX

Affected Airports - City , State Association:

• All cities

For complete details View

Issued:  March 10, 2020

Update 8: August 20, 2020

• Update Impacted Travel Dates - Ticket expiration date

 

This policy is offered in addition to our most recent update on American’s current travel policies located on Agency News. 

American Airlines has implemented a special exception policy to our travel partners that is now available for our mutual customers due to the impact from the Coronavirus.   Our Travel Notice exception policies on American are also available when ticketed on 001 ticket stock for travel on AA Prime, AA*/AY, AA*/BA, AA*/IB, AA*/JL and AA*/QF

 

Special Travel Exception Policy
Affected Airport Codes:	All cities
Tickets Issued On/Before:	September 30, 2020
Impacted Travel Dates:	March 1, 2020 - December 31, 2020 (was March 1, 2020 - September 30, 2020) Or Unused Tickets expiring March 1, 2020 – December 31, 2020
New Travel Dates:	Now through December 31, 2021 All tickets in accordance with this Travel Notice will be valid through December 31, 2021 Travel on the new ticket must  be completed by December 31, 2021  Refer to Extend Travel Rebooking Guidelines
Reissuance of Tickets On/Before:	Same day as flight rebooking
Inventory Requirements:	Same Itinerary/Same Cabin/Same Inventory If rebooked to a different inventory and/or routing, fare difference is applicable
Endorsement Box Requirements: Ticket Reissue Required	TNADV2/CORONAFLX
Changes to Origin/Destination:	Allowed* *fare difference applies Refer to Changes to Origin/Destination
Changes to Connection City:	Allowed* *fare difference applies
Changes to Co-Terminal:	Allowed* *fare difference applies
Sales Support Authorization:	SalesLink Service Request does not apply
Extended Travel Rebooking:	Applicable to tickets whose dates are in accordance with the Travel Notice impact dates and/or tickets with an expiration date that is between March 1, 2020 and December 31, 2020
Refund Eligibility:	No Refund Allowed
Travel to/from/through on American, and JB Operated and Marketed Flights:	Valid on 001 Ticket Stock only for travel on: AA Prime AA*/BA AA*/IB AA*/AY AA*/JL AA*/QF Note: Not Applicable on JB Prime flights

Inventory Requirements

Endorsement Box Requirements

• Endorsement Box must include: TNADV2/CORONAFLX or the exchange will be subject to a debit memo
• Ticket Reissue required. This is the only required verbiage and supersedes all other information.

 

 

Changes to Origin/Destination - Allowed

Changes to the origin or destination are allowed* 

 

• Waive Change Fee
  
• For any changes made to the origin or destination, difference in fare will apply
  
• This includes Leisure contracted/bulk fares and all other program guidelines must be followed
  
• Changes to Stopover city are permitted, fare difference applies
  
• Effective for exchanges beginning March 23, 2020, if the new itinerary price is lower than the price on the original ticket, the residual amount may be refunded by:
  
• ARC agencies may issue residual value as an MCO
  
• BSP agencies may apply for the residual value voucher through their BSPLink Refund Application (RA)
  

• The voucher will be issued in the name of the person on the ticket and mailed to the agency

*Note: Change of Country allowed if the fare on the new itinerary is published in the same currency as the ticketed fare. 

 

 

Changes to Connection City

Allowed*

*fare difference applies

 

 

 

Changes to Co-Terminal

Co-terminal and MAC Airports

• Changes to co-terminal and MAC airports on AA Prime and AA*/Codeshare flights are allowed, but may result in a fare difference

Co-terminal Airports	MAC Airports
Houston HOU / IAH Los Angeles LAX / BUR / LGB / ONT / SNA Miami MIA / FLL New York City JFK, EWR, LGA San Francisco SFO / OAK / SJC Washington D.C. DCA, BWI, IAD	Chicago MDW / ORD Dallas DFW / DAL Houston HOU / IAH London LCY / LGW / LHR / STN Milan LIN / MXP New York City JFK / LGA Paris CDG / ORY St. Lucia SLU / UVF Tokyo HND / NRT Washington D.C. DCA / IAD

 

 

Reissue Policy Information

American Airlines will waive change fees and travel agents may rebook and reissue tickets provided the below guidelines are met and applied: 

 

• Affected itinerary includes flights on: AA*/AY, AA*/BA, AA*/IB, AA*/JL, AA*/QF
  
• Ticket issued on the following ticket stock: AA 001 only
  
• Applies to AA*/oneworld flights
  
• New travel must be completed no later than December 31, 2021
  
• The first departure flight is more than 3 hours away
  
• Affected coupons are in OK status, this may include partially used tickets
  
• Ticket reissuance must be in accordance to dates identified in this Travel Notice Advisory
  
• This Change fee exception can be utilized multiple times and validity will remain through December 31, 2021
  
• Original issuing agency responsible for ticket reissue
  
• Ticket Revalidation not permitted
  
• Basic Economy Short-haul or Long-haul may be upgraded to main cabin or higher cabin fare if another  BE  fare is not available
  
• When changes to the outbound travel occur, the unaffected return date may be changed to protect the original length of the trip.  The return travel must be booked in the original class of service (inventory) and processed at the same time of the initial exchange
  
• Changes outside of these guidelines are subject to the reissue rules of the ticketed fare. This includes any applicable additional collection for fare difference
  
• Brazil Point of Sale tickets are exempt from penalty for ticketed travel between March 19, 2020 - December 31, 2020 for tickets issued through December 31, 2020 to comply with Law 14.034/20 legislation.
  
• For exchanges within this period, please use waiver code: BRANAC
  

 Note: Please ensure the above procedures are accurately followed to prevent debit memo issuance

 

 

Rebooking - Exception to Fare Rules

The below Fare Rule exceptions apply to date and/or time changes on identical itineraries only. All fare rules apply, except: 

 

• Advance Purchase requirement waived
  
• Minimum/Maximum Stay requirement waived
  
• Seasonality waived
  
• Change Fee waived     
  
• If same inventory results in a higher fare, use fare on original ticket and process as even exchange
  
• If same inventory results in a lower fare,  may reissue with partial refund as MCO (domestic) or through BSP RA (international)
  
• Identical itineraries must have a flight or date change to qualify for a change fee waiver -  this waiver is not intended for rollover purposes*
  
• When changes to the outbound travel date occur, the unaffected return date may be changed to protect the original length of the trip. The return travel must be booked in the original class of service (inventory) at the same time of the initial exchange

 *Note: Rollovers do not apply in the COVID-19 situation. If a customer has a ticket which is not impacted, nor changing, but desires to take advantage of American's new lower fares, a NEW ticket must be purchased at the new lower fare and the original ticket may be held for future use.

 

 

SalesLink Request

 

• Travel Notice waiver is not available via SalesLink 

Endorsement Box requirement: TNADV2/CORONAFLX or the exchange will be subject to a debit memo

 

 

 

Extend Travel Rebooking Guidelines

I If tickets are unable to be reissued within the New Travel Dates due to the ticket is purged, agencies will need to follow the below guidelines: 

 

• If your eTicket is still active in the GDS, you may reissue the ticket following the Reissue Policy guidelines noted above and using the TNADV2/CORONAFLX waiver code in the Endorsement Box
  
• If your eTicket has purged, follow the steps below:
  
• Ensure you have the applicable ticket numbers for your customer(s)
  
• Contact Sales Support domestically, internationally local sales support or reservations
  

who will –

• Verify ticket qualifies for reactivation 
  
• If ticket qualifies, Sales Support will reactivate your purged ticket
  
• Change fee only is waived
  
• Apply the value of the original ticket towards the purchase of a new ticket with travel completed by December 31, 2021
  
• Customer's new itinerary is rebooked/ticketed at current applicable fare and rules, additional monies may apply
  
• Basic Economy Short-haul and Long-haul fares qualify for Extended Travel Rebooking
  
• Basic Economy fares may be used towards the purchase of main cabin or higher cabin fares if another BE fare is not available 
  
• If the new itinerary price is lower than the price on the original ticket, the residual amount may be refunded by: 
  
• ARC agencies may issue residual value as an MCO
  
• For Corporate exchanges involving a name change, the residual MCO must be in the name of the new passenger
  
• BSP agencies may apply for the residual value voucher through their BSPLink Refund Application (RA)
  
• The voucher will be issued in the name of the person on the ticket and mailed to the agency 
• Note:  This policy supersedes any former coronavirus policies

 

 

 

Refund Policy Information

Refund not allowed under this policy.

If flight segment has been actioned by the air carrier, please use Schedule Change for applicable guidelines:

Schedule Change - a planned change that may occur more than 72 hours prior to the flight’s scheduled departure

Tickets with original issue date on/before April 7, 2020 – Schedule Change Refund Policy

New purchases with tickets issued on/after April 8, 2020 – New Schedule Change Refund Policy

 

Note:  For Brazil POS Tickets:  In accordance with our Schedule Change Policies and in compliance with BR Law 14.034/20 legislation, customers who are holding confirmed tickets when/if their flight cancels may request a full refund for tickets issued through December 31, 2020 using the waiver code BRANAC

 

 

En route/Diversion

 

• Not Applicable

 

 

 

 

Resources

American Airlines will continue to monitor this Travel Notice Exception Policy and adjust as necessary. Changes will be posted on AA.com and www.saleslink.aa.com reference. For updates involving the coronavirus situation you may refer to our Newsroom. Please check these sources frequently for the most up to date information.  

 

• Visit www.saleslink.aa.com and navigate to Agency reference, then News and Information to view current travel notices.
  
• Contact your Sales Support Center 800-621-8489 or American Airlines Reservations 800-433-7300 (U.S. and Canada) or for Reservations outside the U.S. and Canada, please see our Worldwide Reservations Numbers American Airlines encourages all customers to check flight and gate status prior to leaving for the airport. For complete travel information, visit AA.com.

 

 

 

Groups

Groups

 

• Group reservations must be changed by AA Group & Meeting Travel
  
• Information contained on this web site is subject to change at any time without notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.