Name Correction Guidelines
Major Name Correction Guidelines
Minor Name Correction Guidelines
General Information
American Airlines offers flexibility for Minor and Major name corrections for wholly unused (001) validated tickets.
Minor name corrections apply to itineraries that consist of American prime and American Eagle flights only and may be corrected in the same PNR. Itineraries ticketed in “R” inventory must follow Major Name Correction Guidelines.
Major name corrections apply to itineraries ticketed in “R” inventory, AA*/codeshare flight segments and Other Airline prime flight segments and require a new PNR/Order as a name correction cannot be made within the same PNR/Order due to restrictions put in place with American’s and other operating carrier’s operating systems.
Minor Name Correction Guidelines
Minor name corrections may be made in the same PNR/Order for wholly American Prime /American Eagle flights on (001) validated tickets.
The original date of birth (DOB) and gender (M, F, U or X) information from the initial Secure Flight Passenger Data (SFPD) input must not be altered.
Note: Itineraries ticketed in “R” inventory must follow Major Name Correction Guidelines due to system limitations which may cause the segments booked in R to be automatically cancelled
Name:
· Correct the name in the same PNR/Order to match the TSA required documents
· Name corrections may not be made within 24 hours of departure as the flight may be under Airport Control
SSR DOCS / Secure Flight Passenger Data (SFPD):
· Re-enter the correct SSR DOCS/SFPD
· Original date of birth and gender must not be altered from the initial input
o Changes made to the date of birth/gender are subject to a debit memo
Endorsement Box and Waiver Code Requirement:
· Waiver Code: NC03AGCY
o No other annotation required on the new ticket other than the waiver code
o If you include the original fare ticket endorsement, NC03AGCY should appear at the start of the endorsement/restrictions text on the replacement ticket
o Failure to indicate NC03AGCY in Endorsement Box is subject to a debit memo
· Waiver Code for ticket with Instant Upsell segment: NC03AGCY/IU
o Refer to Instant Upsell Guidelines
Ticketing
· Reissue the original ticket for a new ticket with the original ticketed fare
· No changes to flights/dates allowed
· No additional monies or penalty fee apply
· No Name Correction fee applies
Major Name Correction Guidelines
Itineraries that include R Inventory, or AA*/codeshare, or Other Airline Prime Flights on an AA fare
Major name corrections require a new PNR/Order when itineraries include “R” inventory, or AA*/codeshare, or Other Airline (OA) Prime Flights on an AA fare on (001) validated tickets.
The original date of birth (DOB) and gender (M, F, U or X) information from the initial Secure Flight Passenger Data (SFPD) input must not be altered.
Please do NOT cancel the original PNR/Order until you finalize the reissue on the new PNR/Order.
Name:
· Correct the name in a new PNR/Order to match the TSA required documents
· Name corrections may not be made within 24 hours of departure as the flight may be under Airport Control
Itinerary:
· The itinerary in the new PNR/Order must be the same dates, flights, inventory, origin, destination, and routing as originally ticketed
o Contact Agency Support Desk if unable to book the same, identical itinerary
SSR DOCS / Secure Flight Passenger Data (SFPD):
· Enter the SSR DOCS/SFPD
· New PNR/Order – New PNR/Order DOCS/SFPD date of birth and gender must match the original PNR/Order
o The original date of birth and gender must not be altered from the initial input
o Changes to the date of birth/gender are subject to a debit memo
Endorsement Box and Waiver Code Requirement:
· Waiver Code: MAJORNC
o The itinerary in the new PNR/Order is required to contain the same flights, inventory, origin, destination, and routing
o No other annotation required on the new ticket other than the waiver code
o If you include the original fare ticket endorsement MAJORNC should appear at the start of the endorsement/restrictions text on the replacement ticket
o Failure to indicate MAJORNC in Endorsement Box is subject to a debit memo
· Waiver Code for ticket with Instant Upsell segment: MAJORNC/IU
o Refer to Instant Upsell Guidelines
Ticketing
· Reissue the original ticket for a new ticket with the original ticketed fare
· No changes to flights/dates are allowed
· No additional monies or penalty fee apply
· No Name Correction fee applies,
When the customer has a confirmed Instant Upsell upgrade issued as an ancillary and a name correction is necessary, all the above guidelines apply, except for the waiver code.
You must include the waiver code indicated below in the Endorsement Box, or you will be subject to a Debit Memo.
Note: Ensure the upgraded segment remains in the corresponding Premium inventory.
Minor Name Corrections:
· Do not modify the itinerary, correct the name, reissue the ticket as an even exchange, include the below waiver code in your Endorsement Box:
o NC03AGCY/IU
Major Name Corrections:
· The itinerary in the new PNR/Order must be the same flights, inventory, origin /destination/routing as indicated in their current booking
o Contact Agency Support Desk if unable to book the same, identical itinerary
· Reissue the ticket as an even exchange, include the below waiver code in your Endorsement Box:
o MAJORNC/IU
Subsequent Name Corrections
Multiple Name Corrections are permitted as long as the original date of birth and gender are not altered.
· Minor Name Correction – refer to Minor Name Correction guidelines
· Major Name Correction, including R inventory – refer to Major Name Correction guidelines
Infant Name Correction Guidelines
Lap Infant
Name:
· Correct the name in the same PNR/Order with the adult for domestic or international itineraries
· Travel agents may make name corrections to an infant name field even if the ticketed itinerary contains “R” inventory, other airline/codeshare, or OA Prime flights segments. Infant names are not sent to the other airline
· Only a 3SSR message is generated to the other airline indicating an infant will be traveling so there is no risk of cancelling the other airline space.
Note: Do not divide the infant from the existing PNR/Order
SSR DOCS / Secure Flight Passenger Data (SFPD):
· Enter SSR DOCS/SFPD
o Gender must be appended with the letter “I” - (IE. FI or MI)
o Associate the SSR DOCS/SFPD to an adult in the PNR/Order
Endorsement Box and Waiver Code Requirement:
· Waiver Code: no waiver code required
Ticketing:
· If the infant is holding a ticket, reissue the ticket using the original ticketed fare
· No changes to original ticketed itinerary allowed
· No additional monies or fees apply
Infant Occupying a Seat
Minor Name Correction
· Itineraries containing AA/AE prime flights only
· Correct the name in the original PNR/Order
· Re-enter the SSR DOCS/SFPD
· Reissue the ticket as an Even Exchange
· Waiver Code: NC03AGCY
Major Name Correction
· Itineraries containing R inventory, AA*/codeshare or other airline prime flights
· Create a new PNR/Order with the infant’s corrected name and the adult associated to it
Note: Do NOT cancel the original PNR/Order until the reissue has been completed in the new PNR/Order
Name:
· Correct the name in a new PNR/Order along with the adult associated with the infant
· The itinerary in the new PNR/Order must be the same flights, inventory, origin /destination/routing as indicated in their current booking
o Contact Agency Support Desk if unable to book the same, identical itinerary
SSR DOCS / Secure Flight Passenger Data (SFPD):
· Enter SSR DOCS/SFPD
o Gender must be appended with the letter “I” - (IE. FI or MI)
o Associate the SSR DOCS/SFPD to an adult in the PNR/Order
Endorsement Box and Waiver Code Requirement:
· Waiver Code: NC03AGCY
Ticketing:
· Reissue the Infant’s ticket applying the original ticketed fare
· Reissue the adult’s ticket applying the original ticketed fare (even if the adult’s name was not corrected)
· No changes to original ticketed itinerary allowed
· No additional monies or fees apply
· Once the tickets are reissued, cancel the original PNR
1. How should the passenger’s name appear in the Passenger Name Field of the reservation and on the ticket?
The customer's name that appears in the Name Field of the PNR, ticket and boarding pass, only requires the Last Name and First Name as it appears on the government ID that the passenger will use while traveling.
If the customer has TSA Pre✓®, Global Entry, NEXIUS, or SENTRI card, the name submitted on their airline reservation must be an exact match to the name they provided on their application. If they use a frequent flyer account or online travel profile, ensure that the name is properly saved.
2. What if the customer’s identification contains a middle name?
The middle name would then be included in the Secure Flight Passenger Data (SFPD/DOCS) of the PNR. No need to reissue the ticket.
3. What is the difference between a Name Correction and a Name Change?
A name correction allows the agency to correct the name to match the TSA government required document(s) for misspelling, married/maiden/divorce names, legal names, secondary last name, inverted names, etc., and the SFPD DOB/Gender does not change from the original input for ticketing.
A name change means changing the ticket from one person to another person, and it is not allowed.
4. Why is “R” inventory on AA Prime flights required to follow Major Name Correction guidelines?
“R” inventory does not allow Name Corrections in some markets. When a Name Correction is performed, SABRE programming may cancel the entire reservation, therefore a new PNR must be created.
5. How do we change the gender from M/F to U for Undisclosed?
Contact Agency Support Desk for assistance.
6. What if the passenger's name is correct, but I only need to update the SFPD (DOB or gender)?
In some cases, you may be able to simply correct the SSR DOCS. However, this depends on the time remaining before the flight's departure. For further details, please refer to the Secure Flight FAQ
7. The original ticketed cabin is no longer available to create a new PNR for a major name correction, Can I book the flight(s) in a lower or higher cabin?
Upgrade or downgrade is not permitted. You can update the SFPD (at least 72hrs before departure) to match customer’s ID. Suggest the customer to allow extra time to check-in for the flight and bring various forms of identification to the airport to support who they are.
8. I have AA and Other airline separate tickets in the same PNR. Can I correct the name in the original PNR?
You will need to correct the name in a new PNR containing the AA flights only (same flights, inventory, and routing as ticketed) and then follow the Minor Name correction guidelines.
You can also remove the OA segments from the original PNR and correct the name in the original PNR for the remaining AA flights. You will need to contact the other airline for their Name Correction guidelines.
Updated: September 2024