Issued: March 16, 2020
Update 20: September 27, 2021

• Update Market Detail

• Extend Ticketed On/Before

For affected travel in 2022, please refer to 2022 Reduction/Suspension of Service page

Travel Agency Guidelines

American Airlines is offering protection for our ticketed customers who may be impacted by the temporary suspension of service as indicated in the grid provided in the notice as the result of the Novel Coronavirus.

Affected Airports:

All airports affected by the temporary discontinuation of service to/from the following countries:

• Australia

• New Zealand

   

Please be guided by the following information:

Changes to Origin/Destination – Allowed*

• Waive Change Fee
• For any changes made to the origin or destination, difference in fare will apply
  
• Changes to Stopover city are permitted, fare difference applies
  
• Effective for exchanges beginning March 23, 2020, if the new itinerary price is lower than the price on the original ticket, the residual amount may be refunded by:
  
• ARC agencies may issue residual value as an MCO
• BSP agencies may apply for the residual value voucher through their BSPLink Refund Application (RA)

• The voucher will be issued in the name of the person on the ticket and mailed to the agency

*Note:  Change to Country of origin may be allowed if the fare on the new itinerary is published in the same currency as the ticketed fare. Leisure fares may be restricted to specific regions

Reissue Policy Information 

American Airlines will waive change fees and travel agents may rebook and reissue, provided the below guidelines are met and applied: 

• Affected itinerary includes flights on: AA*/AY, AA*/BA, AA*/IB, AA*/JL, AA*/QF

• Ticket issued on the following ticket stock: AA 001 only

• Applies to AA*/oneworld flights

• The first departure flight is more than 3 hours away

• Affected coupons are in OK status

• Ticket reissuance must be in accordance to dates identified in the Suspension of Service policy

• In order to qualify for an even exchange, the new itinerary must be booked in the original ticketed inventory or equivalent RBD for the codeshare carrier. Reissue ticket at original ticketed fare

• Any change made to the origin or destination, a difference in fare will apply

• More than one exchange is allowed within the suspension dates for the applicable ticketed market

• Original issuing agency responsible for ticket reissue

• Ticket Revalidation not permitted

• Changes outside of these guidelines are subject to the reissue rules of the ticketed fare. This includes any applicable additional collection for fare difference

• Basic Economy Short-haul or Long-haul may be upgraded to main cabin or higher cabin fare if another  BE  fare is not available

• Please ensure the above procedures are accurately followed to prevent debit memo issuance

Rebooking - Exception to Fare Rules

The below Fare Rule exceptions apply to date, flight, or time changes to the ticketed origin/destination only.

All fare rules apply, except: 

• Advance Purchase requirement waived

• Minimum/Maximum Stay requirement waived

• Seasonality waived

• Day / Time restrictions waived

• If ticketed inventory or equivalent RBD is maintained, even exchange applies, agency may reissue ticket at original ticketed fare

• As with any schedule change, you may always maintain the original length of stay, keeping the unaffected segments in the original class of service (inventory).  This change must occur at the time of the affected exchange.

Co-terminal and MAC Airports

• Changes to co-terminal and MAC airports on AA Prime and AA*/Codeshare flights are allowed

  • Co-terminal & MAC Airports are considered the same routing

     

Endorsement Box Requirement

Group Tickets

Refund Policy

Note: To qualify for refund, customer must have been Holding Confirmed (HK) at the time of the suspension

Temporary Suspension of Service – Market Detail

Suspended Travel Dates are subject to change

Note: Service resumption may include connecting service