Coronavirus Global Flexibility Waiver - Update 7 - Travel Notice Exception Policy

Special Travel Exception Policy

Affected Airport Codes:

All cities

Tickets Issued On/Before:

September 30, 2020 

Impacted Travel Dates:

March 1, 2020 - December 31, 2020

 

(was March 1, 2020 - September 30, 2020)

Or Unused Tickets expiring March 1, 2020 – September 30, 2020

New Travel Dates:

Now through December 31, 2021

  • All tickets in accordance with this Travel Notice will be valid through
    December 31, 2021
  • Travel on the new ticket must  be completed by December 31, 2021

 See Exend Travel Rebooking Guidelines

Reissuance of Tickets On/Before:

Same day as flight rebooking

Inventory Requirements:

Same Itinerary/Same Cabin/Same Inventory

  • If rebooked to a different inventory and/or routing, fare difference is applicable

Endorsement Box Requirements:

Ticket Reissue Required

TNADV2/CORONAFLX



Affected Airports - City , State Association:


  • All Cities

For complete details View



Issued:  March 10, 2020
Update 7: August 11, 2020

  • Extend Tickets Issued On/Before date 

  • Update to Reissue Policy Information

 

This policy is offered in addition to our most recent update on American’s current travel policies located on Agency News. 

American Airlines has implemented a special exception policy to our travel partners that is now available for our mutual customers due to the impact from the Coronavirus.   Our Travel Notice exception policies on American are also available when ticketed on 001 ticket stock for travel on AA Prime, AA*/AY, AA*/BA, AA*/IB, AA*/JL and AA*/QF.



Special Travel Exception Policy

Affected Airport Codes:

All cities

Tickets Issued On/Before:

September 30, 2020 

Impacted Travel Dates:

March 1, 2020 - December 31, 2020

 

(was March 1, 2020 - September 30, 2020)

Or Unused Tickets expiring March 1, 2020 – September 30, 2020

New Travel Dates:

Now through December 31, 2021

  • All tickets in accordance with this Travel Notice will be valid through
    December 31, 2021
  • Travel on the new ticket must  be completed by December 31, 2021

 See Exend Travel Rebooking Guidelines

Reissuance of Tickets On/Before:

Same day as flight rebooking

Inventory Requirements:

Same Itinerary/Same Cabin/Same Inventory

  • If rebooked to a different inventory and/or routing, fare difference is applicable

Endorsement Box Requirements:

Ticket Reissue Required

TNADV2/CORONAFLX

Changes to Origin/Destination:

Allowed*
   *fare difference applies

Refer to Changes to Origin/Destination

Changes to Connection City:

Allowed*

   *fare difference applies

Changes to Co-Terminal:

Allowed*

   *fare difference applies

Sales Support Authorization:

SalesLink Service Request does not apply

Extended Travel Rebooking:

Applicable to tickets whose dates are in accordance with the Travel Notice impact dates and/or tickets with an expiration date that is between March 1, 2020 and September 30, 2020

 

Refund Eligibility:

No Refund Allowed

Travel to/from/through on American, and JB Operated and Marketed Flights:

 Valid on 001 Ticket Stock only for travel on

  • AA Prime

  • AA*/BA

  • AA*/IB

  • AA*/AY

  • AA*/JL

  • AA*/QF

  • Note: Not Applicable on JB Prime flights

 



Inventory Requirements


Same Itinerary, Same Cabin, Same Inventory

  • Date/Time changes on identical itineraries qualify for an even exchange*

  • If original ticketed inventory is not available, may rebook in an alternate inventory, however, fare difference will apply. This includes all Basic Economy Fare types

    • Basic Economy may be upgraded to any higher combinable fare if no BE fare is available   

*Refer to Exceptions to Fare Rules.

Note: If customers are unable to rebook or reissue their ticket within the ticket validity, they can cancel their reservation and use the value of the ticket toward the purchase of a new ticket; all rules and restrictions apply, change fee only is waived. Travel must be completed by December 31, 2021

 

 

Endorsement Box Requirements


  • Endorsement Box must include: TNADV2/CORONAFLX or the exchange will be subject to a debit memo
  • Ticket Reissue required. This is the only required verbiage and supersedes all other information.

Changes to Origin/Destination - Allowed


Changes to the origin or destination are allowed* 

  • Waive Change Fee

  • For any changes made to the origin or destination, difference in fare will apply

  • Changes to Stopover city are permitted, fare difference applies

  • Effective for exchanges beginning March 23, 2020, if the new itinerary price is lower than the price on the original ticket, the residual amount may be refunded by:

    • ARC agencies may issue residual value as an MCO

    • BSP agencies may apply for the residual value voucher through their BSPLink Refund Application (RA)

      • The voucher will be issued in the name of the person on the ticket and mailed to the agency

*Note: Change of Country allowed if the fare on the new itinerary is published in the same currency as the ticketed fare. Leisure fares will follow program guidelines.

 

 

Changes to Connection City


Allowed*

   *fare difference applies

 

Changes to Co-Terminal


Co-terminal and MAC Airports

  • Changes to co-terminal and MAC airports on AA Prime and AA*/Codeshare flights are allowed, but may result in a fare difference

Co-terminal Airports

MAC Airports

Houston

HOU / IAH

Los Angeles

LAX / BUR / LGB / ONT / SNA

Miami

MIA / FLL

New York City

JFK, EWR, LGA

San Francisco

SFO / OAK / SJC

Washington D.C.

DCA, BWI, IAD

 

Chicago

MDW / ORD

Dallas

DFW / DAL

Houston

HOU / IAH

London

LCY / LGW / LHR / STN

Milan

LIN / MXP

New York City

JFK / LGA

Paris

CDG / ORY

St. Lucia

SLU / UVF

Tokyo

HND / NRT

Washington D.C.

DCA / IAD

 

 

 

Reissue Policy Information


American Airlines will waive change fees and travel agents may rebook and reissue tickets provided the below guidelines are met and applied:

  • Affected itinerary includes flights on: AA*/AY, AA*/BA, AA*/IB, AA*/JL, AA*/QF

  • Ticket issued on the following ticket stock: AA 001 only

  • Applies to AA*/oneworld flights

  • New travel must be completed no later than December 31, 2021

  • The first departure flight is more than 3 hours away

  • Affected coupons are in OK status, this may include partially used tickets

  • Ticket reissuance must be in accordance to dates identified in this Travel Notice Advisory

  • This Change fee exception can be utilized multiple times and validity will remain through December 31, 2021

  • Original issuing agency responsible for ticket reissue

  • Ticket Revalidation not permitted

  • Basic Economy Short-haul or Long-haul may be upgraded to main cabin or higher cabin fare if another  BE  fare is not available

  • When changes to the outbound travel occur, the unaffected return date may be changed to protect the original length of the trip.  The return travel must be booked in the original class of service (inventory) and processed at the same time of the initial exchange

  • Changes outside of these guidelines are subject to the reissue rules of the ticketed fare. This includes any applicable additional collection for fare difference

    • Brazil Point of Sale tickets are exempt from penalty for ticketed travel between March 19, 2020 - December 31, 2020 for tickets issued through December 31, 2020 to comply with MP925 legislation.

      • For exchanges within this period, please use waiver code: BRANAC

 

 
Note: Please ensure the above procedures are accurately followed to prevent debit memo issuance

 

 

 

Rebooking - Exception to Fare Rules


The below Fare Rule exceptions apply to date and/or time changes on identical itineraries only. All fare rules apply, except: 

  • Advance Purchase requirement waived

  • Minimum/Maximum Stay requirement waived

  • Seasonality waived

  • Change Fee waived     

    • If same inventory results in a higher fare, use fare on original ticket and process as even exchange

    • If same inventory results in a lower fare,  may reissue with partial refund as MCO (domestic) or through BSP RA (international)

  • Identical itineraries must have a flight or date change to qualify for a change fee waiver -  this waiver is not intended for rollover purposes*

  • When changes to the outbound travel date occur, the unaffected return date may be changed to protect the original length of the trip. The return travel must be booked in the original class of service (inventory) at the same time of the initial exchange



    *Note: Rollovers do not apply in the COVID-19 situation. If a customer has a ticket which is not impacted, nor changing, but desires to take advantage of American's new lower fares, a NEW ticket must be purchased at the new lower fare and the original ticket may be held for future use.

 

 

 

 

SalesLink Request


  • Travel Notice waiver is not available via SalesLink

Endorsement Box requirement: TNADV2/CORONAFLX or the exchange will be subject to a debit memo

 

Extend Travel Rebooking Guidelines


If tickets are unable to be reissued within the New Travel Dates due to the ticket is purged, agencies will need to follow the below guidelines:

 

  • If your eTicket is still active in the GDS, you may reissue the ticket following the Reissue Policy guidelines noted above and using the TNADV2/CORONAFLX waiver code in the Endorsement Box

  • If your eTicket has purged, follow the steps below:

    • Ensure you have the applicable ticket numbers for your customer(s)

    • Contact Sales Support domestically, internationally local sales support or reservations

      who will –

      • Verify ticket qualifies for reactivation 

      • If ticket qualifies, Sales Support will reactivate your purged ticket

  • Change fee only is waived

  • Apply the value of the original ticket towards the purchase of a new ticket with travel completed by December 31, 2021

  • Customer's new itinerary is rebooked/ticketed at current applicable fare and rules, additional monies may apply

  • Basic Economy Short-haul and Long-haul fares qualify for Extended Travel Rebooking

    • Basic Economy fares may be used towards the purchase of main cabin or higher cabin fares if another BE fare is not available 

  • If the new itinerary price is lower than the price on the original ticket, the residual amount may be refunded by: 

    • ARC agencies may issue residual value as an MCO

      • For Corporate exchanges involving a name change, the residual MCO must be in the name of the new passenger
    • BSP agencies may apply for the residual value voucher through their BSPLink Refund Application (RA)

      • The voucher will be issued in the name of the person on the ticket and mailed to the agency 

        Note:  This policy supersedes any former coronavirus policies

Refund Policy Information


Refund not allowed under this policy.

If flight segment has been actioned by the air carrier, please use Schedule Change for applicable guidelines:

Schedule Change - a planned change that may occur more than 72 hours prior to the flight’s scheduled departure

Tickets with original issue date on/before April 7, 2020 – Schedule Change Refund Policy
New purchases with tickets issued on/after April 8, 2020 –
New Schedule Change Refund Policy

 

Note:  For Brazil POS Tickets:  In accordance with our Schedule Change Policies and in compliance with the MP925 Amendment, customers who are holding confirmed tickets when/if their flight cancels may request a full refund for tickets issued through December 31, 2020 using the waiver code BRANAC.

En route/Diversion


  • Not Applicable

 

Resources


American Airlines will continue to monitor this Travel Notice Exception Policy and adjust as necessary. Changes will be posted on AA.com and www.saleslink.aa.com reference. For updates involving the coronavirus situation you may refer to our Newsroom. Please check these sources frequently for the most up to date information.

 

 

 

Groups


  • Group reservations must be changed by AA Group & Meeting Travel
  • Information contained on this web site is subject to change at any time without notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.