CANCELED - Coronavirus - China - Update 9 - Travel Notice Exception Policy

Special Travel Exception Policy

Affected Airport Codes:

PEK, PVG

Tickets Issued On/Before:

February 11, 2020

(was January 24, 2020)

Impacted Travel Dates:

January 24, 2020 - October 23, 2020
(was January 24, 2020 - April 24, 2020)

New Travel Dates:

January 24, 2020 - December 31, 2020
(was January 24, 2020 - June 30, 2020)

Reissuance of Tickets On/Before:

Same day as flight rebooking

Inventory Requirements:

Lowest Inventory Available – Same Cabin
Basic Economy - Refer to Inventory Requirements

Endorsement Box Requirements:

Ticket Reissue Required

TNADV2/CRNA VRS CHINA



Affected Airports - City , State Association:


  • Beijing, China  (PEK)
  • Shanghai Pudong, China  (PVG)

For complete details View



Issued:  January 24, 2020
Update: March 25, 2020

 

American Airlines has implemented a special exception policy to our travel partners that is now available for our mutual customers due to the possible affect from the Coronavirus.
 

Our Travel Notice exception policies on American are also available when ticketed to/from/through on our Joint Business partners: This applies to both prime and codeshare flights as shown below:



Special Travel Exception Policy

Affected Airport Codes:

PEK, PVG

Tickets Issued On/Before:

February 11, 2020

(was January 24, 2020)

Impacted Travel Dates:

January 24, 2020 - October 23, 2020
(was January 24, 2020 - April 24, 2020)

New Travel Dates:

January 24, 2020 - December 31, 2020
(was January 24, 2020 - June 30, 2020)

Reissuance of Tickets On/Before:

Same day as flight rebooking

Inventory Requirements:

Lowest Inventory Available – Same Cabin
Basic Economy - Refer to Inventory Requirements

Endorsement Box Requirements:

Ticket Reissue Required

TNADV2/CRNA VRS CHINA

Changes to Origin/Destination:

Allowed

Restricted to the following cities: 
       

HND, NRT* 

*If Customer is Mid-Trip: this restriction does not apply 

 

 Refer to Changes to Origin/Destination

Changes to Connection City:

Allowed

Changes to Co-Terminal:

Allowed

Sales Support Authorization:

Process as SalesLink Service Request

Extended Travel Rebooking:

Allowed

 

Note: The new ticket must include:

TNADVE/CRNA VRS CHINA in the Endorsement Box or will be subject to a debit memo

Refund Eligibility:

Allowed

Travel to/from/through on American, and JB Operated and Marketed Flights:

British Airways (BA) / AA*BA

Iberia (IB) / AA*IB

Finnair (AY) / AA*AY

Japan Airlines (JL) / AA*JL

Qantas Airways (QF) / AA*QF



Inventory Requirements


Lowest Inventory, Same Cabin


If original inventory is not available rebook lowest inventory available in the same ticketed cabin. As a reminder, customers that do not hold a Basic Economy fare should never be booked into B inventory.


Basic Economy -

 

  • Short-haul must be booked in B inventory only. If B inventory is not available, then an alternate flight must be selected. Advance Purchase and Ticket Change restrictions are waived.
  • Long-haul must be booked - AA Prime in B inventory: for AA/* book original ticketed inventory or lowest available inventory up to and including H. Refer to: Basic Economy FAQ

 

Refer to Exceptions to Fare Rules.

Note: If customers are unable to rebook or reissue their ticket within the given timeline, they can cancel their reservation and use the value of the ticket toward the purchase of a new ticket; all rules and restrictions apply. Travel must commence no later than one year from the date of original issuance.

 

Endorsement Box Requirements


  • Endorsement Box must include: TNADV2/CRNA VRS CHINA
    • Refer to individual Travel Notice for Event Name
  • Ticket Reissue required. This is the only required verbiage and supersedes all other information.

 

Changes to Origin/Destination - Allowed


Travel has not begun: Restricted to the following cities: HND, NRT*

 The following does not apply to customers traveling Mid-Trip.   Refer to Customers are Mid-Trip below

    • Waive Change Fee
    • Ticket reissue for original ticketed fare
    • Any changes made to origin/destination the applicable fare rules apply.
    • 300 Mile Radius is always allowed, unless otherwise stated in the notice
    • Any changes made to origin/destination all fare rules apply
    • Changes to Stopover city are permitted

 

Customers are Mid-Trip:

Rebook same inventory as originally ticketed in the same cabin or next lowest available inventory up to and including H in the main cabin:

 

    • AA Prime
    • AA* operated by a JB partner
    •  AA* operated by a oneworld partner
    • AA* operated by a non-oneworld partner
    • JB Prime
    • Oneworld Prime
      • Must confirm that you have received a record locator or OSI acknowledgement from the other carrier
      • AA/AA* must be over the water
  •  Other Airline is not allowed unless rebooked on same routing, same inventory, same carrier as originally ticketed on the 001 ticket

    • Ticket Restrictions are waived

    • Change Penalty is waived

    • Must be re-ticketed on the same day the changes are made 

 

Changes to Connection City


  • Allowed

 

Changes to Co-Terminal


Changes to Domestic co-terminals are allowed. 

 

  • BWI - WAS (DCA, IAD)
  • FLL - PBI - MIA
  • SFO - SJC - OAK
  • LAX - ONT - BUR - SNA - LGB
  • EWR - NYC (JFK, LGA) - HPN
  • HOU - IAH

 

Reissue Policy Information


American Airlines will waive change fees and travel agents may rebook and reissue tickets provided the below guidelines are met and applied:

 

  • Affected itinerary includes flights on: AA, AA*/AY, AY, AA*/BA, BA, AA*/IB, IB, AA*/JL, JL, AA*/QF, QF
    • Ticket issued on the following ticket stock: AA 001, IB 075, AY 105, BA 125, JL 131, QF 081
  • Applies to AA*/oneworld flights
  • Travel has not commenced on the affected flight segment and the ticket has not been reissued by American Airlines
  • The first departure flight is more than 3 hours away
  • Affected coupons are in OK status
  • Travel reissuance only in accordance to dates identified in the applicable Travel Notice Exception Advisory
  • More than one change allowed without an additional collection, including penalty or change fee within the Travel Notice dates
  • Original issuing agency responsible for ticket reissue
  • Ticket Revalidation not permitted
  • When changes to the outbound travel occur, the unaffected return date may be changed to protect the original length of the trip
    • The return travel must be booked in the original class of service (inventory)
  • Changes outside of these guidelines are subject to the reissue rules of the ticketed fare. This includes any applicable additional collection or Change Fee
    • Refer to Extend Travel Rebooking after the Travel Event
  • Basic Economy Short-haul or Long-haul must be rebooked in the appropriate Basic Economy inventory
  • Please ensure the above procedures are accurately followed to prevent debit memo issuance

 

Rebooking - Exception to Fare Rules


Exception to Fare Rules: All fare rules apply with the exception of the following:

 

  • Advance Purchase requirement waived
  • Minimum/Maximum Stay requirement waived
  • Change Fee waived
  • When changes to the outbound travel occur, the unaffected return date may be changed to protect the original length of the trip. The return travel must be booked in the original class of service (inventory).

 

SalesLink Request


  • Rebook flights in compliance with Travel Notice Exception Policy
  • Log-in to SalesLink at www.saleslink.aa.com
  • Request Type: select 'Service'
  • Input AA PNR
  • Waiver Type: select 'Travel Notice - Double Check'
  • Travel Notice: select applicable Travel Notice event name
  • Select 'Next' - and complete request
  • Verify: SalesLink approval remarks in PNR
  • New Ticket Endorsement Box: Enter event name only
  • Ticket Reissue required

Endorsement Box requirement: TNADV2/CRNA VRS CHINA or the exchange will be subject to a debit memo

 

Extend Travel Rebooking Guidelines


If customers are unable to rebook within the New Travel Dates, may reschedule their reservation to/from the same city or alternate cities and reissue their ticket with the below guidelines:

  • Cancel their itinerary and apply the value of the original ticket towards the purchase of a new ticket for travel commencing within 1 year from the date of original issuance
  • Change fee only is waived as long as the original ticket is reissued within ticket validity and the impact dates are in accordance with those identified in the Travel Notice
  • Customer's new itinerary is rebooked/ticketed at current applicable fare and rules, additional monies may apply
    • Basic Economy Short-haul and Long-haul fares qualify for Extended Travel Rebooking.
      • Basic Economy fares may only be used towards the purchase of other Basic Economy fares.
  • If new ticket price is lower than original ticket the residual is forfeited.
    • Residual MCO’s are not allowed when using the TNADVE waiver code for reissue.

 

Refund Policy Information


Travel agents may refund ticket(s) through normal GDS/ARC/BSP processing.

 

  • Refund To Original Form Of Payment - All penalties/fees waived
  • Fares include:
    • Non-Refundable Fare
    • Refundable Fare with cancellation Fee
    • Basic Economy Fare
    • Bulk/Opaque Fare
      Note: Tickets issued as Bulk (BT zero dollar ticket) must be referred back to the wholesaler/consolidator for refund, or may request refund from www.refunds.aa.com

 

Travel Agent to Process Ticket Refund
To Original Form Of Payment (FOP)

U.S. agencies processing through ARC:

  • Preferred Method: process through your GDS
  • If unable to process through your GDS: may submit through ARC/IAR Refund Exchange Notification (REN) using the waiver code: TNADVR

International agencies processing through BSPLink:

  • Preferred Method: process through your GDS
  • If unable to process through your GDS: may submit through BSPLink Refund Application (RA) using the waiver code: TNADVR

 

Note: If the ticket has been exchanged by American as an INVOL submit the refund request directly with American. Refer to American Airlines Refunds.

 

En route/Diversion


  • Connecting customers' en route to one of the above-listed destinations or whose flights are diverted will have the option to return to their original departure city and rebook travel to alternate future dates.
  • Customers should work directly with the airport to obtain a boarding pass for return travel to their original departure city. If the customer wishes to rebook travel to alternate future dates, please contact American Airlines Reservations for assistance. Alternatively, they may receive a refund if re-accommodation options are unacceptable.
  • If a ticket has already been reissued by American Airlines or the ticket is partially used, travel agents must submit the refund request online at www.refunds.aa.com

 

Resources


American Airlines will continue to monitor this Travel Notice Exception Advisory and adjust this policy if needed. Changes will be posted on AA.com and www.saleslink.aa.com reference. Please check these sources frequently for the most up to date information.

 

 

Groups


  • Group reservations must be changed by AA Group & Meeting Travel
  • Information contained on this web site is subject to change at any time without notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.