Americas and the Caribbean - Update 9 - Suspension of Service - Schedule Change

Issued: March 16, 2020

Update 9: April 3, 2020

  • Reformat for easy viewing

  • Remove OA Protect which is no longer permitted

     

Travel Agency Guidelines

American Airlines is offering protection for our ticketed customers who may be impacted by the temporary discontinuation of service between the Americas, the Caribbean, and the United States.

 

Affected Airports:

All airports affected by the temporary discontinuation of service to/from the following countries:

 

·         Antigua

·         Brazil

·         Dominican Republic

·         Honduras

·         St. Croix

·         Argentina

·         Canada

·         Ecuador

·         Jamaica

·         St. Kitts

·         Aruba

·         Cayman Islands

·         El Salvador

·         Martinique

·         St. Lucia

·         Bahamas

·         Chile

·         Grenada

·         Mexico

·         St. Maarten

·         Barbados

·         Colombia

·         Guadeloupe

·         Nicaragua

·         St. Thomas

·         Belize

·         Costa Rica

·         Guatemala

·         Panama

·         St. Vincent and the Grenadines

·         Bermuda

·         Cuba

·         Guyana

·         Peru

·         Trinidad and Tobago

·         Bonaire

·         Curacao

·         Haiti

·         Puerto Rico

·         Turks and Caicos

 

 

 

 

·         Uruguay

 

Please be guided by the following information:

AA (001) Tickets

Agency Procedures for

Service Between the Americas, the Caribbean, and the United States

 

All Fares Published/Private/Leisure

Customers Ticketed On/Before:

April 4, 2020

Effective for Ticketed Travel Dates:

March 16, 2020 – May 31, 2020

except:

GIG/MAO/SVD through June 3, 2020

BSB through October 24, 2020

MVD through December 17, 2020

New Travel Dates:

Now through December 31, 2020 or

Ticket Validity, whichever is sooner

Reissue Ticket On/Before:

Same day as flight rebooking and within Ticket Validity

Change Origin / Destination:

Allowed

Change fee is waived Fare difference applies

 

See Changes to Origin/Destination and Reissue Policy Information

Itinerary Changes Maintaining the Same Origin and Destination:

Allowed

 

May protect on the following OA Partners:

·         BW Prime

 

Must confirm that you received a record locator or OSI acknowledgement from the other carrier

 

See Rebooking - Exception to Fare Rules

 and  OA Suspension Protection Options below

Endorsement Box Requirements

(ticket must be exchanged)

SKCHG/SASUSP

Temporary Suspension of Service - Market Detail

See Temporary Suspension of Service – Market Detail below

Refund

See Refund Policy for available options

Customer Contact Information:

Ensure the customer’s telephone contact number and/or email address are updated in the reservation

 

Changes to Origin/Destination – Allowed

 

  • Waive Change Fee Only, fare difference applies

  • Any changes made to origin/destination the applicable fare rules apply.

    • Apply the value of the original ticket towards the purchase of a new ticket for travel commencing within 1 year from the date of original issuance but no later than December 31, 2020.

    • Customer's new itinerary is rebooked/ticketed at current applicable fare and rules, additional monies may apply

  • Changes to Stopover city are permitted, fare difference will apply 

  • Effective for exchanges beginning March 23, 2020, if the new itinerary price is lower than the price on the original ticket, the residual amount may be refunded by:

    • ARC agencies may issue residual value as an MCO

    • BSP agencies may apply for the residual value voucher through their BSPLink Refund Application (RA)

      The voucher will be issued in the name of the person on the ticket and mailed to the agency 

 

Basic Economy Short-haul and Long-haul fares may be applied towards the purchase of another Basic Economy fare.

  • Basic Economy Short Haul

    • Book in B inventory only. If B inventory is not available, then an alternate flight must be selected

  • Basic Economy Long Haul

    •  AA Prime book in B inventory

    • AA/* book original ticketed inventory or lowest available inventory up to and including H.

  • For complete details on Basic Economy fares refer to: Basic Economy FAQ

 

Reissue Policy Information 

 

  • American Airlines will waive change fees and travel agents may rebook and reissue tickets provided the below guidelines are met and applied: 

  • Affected itinerary includes flights on: AA, AA*/AY, AA*/BA, AA*/IB, AA*/JL, AA*/QF

    • Ticket issued on the following ticket stock: AA 001 stock only

  • Applies to AA*/JB and AA*/oneworld flights

  • The first departure flight is more than 3 hours away

  • Coupon status must be OK on the affected flight segment

  • More than one change allowed within the suspension dates; additional fare collection may apply

  • Original issuing agency responsible for ticket reissue

  • Ticket Revalidation not permitted

  • When changes to the outbound travel occur, the unaffected return date may be changed to protect the original length of the trip. This change must occur at the time of the original exchange

  • Changes to country of origin or entity are subject to the reissue rules of the ticketed fare. This includes any applicable additional collection, change fee only is waived

  • Basic Economy Short-haul or Long-haul may be applied towards the purchase of another Basic Economy fare.

Note:  Please ensure the above procedures are accurately followed to prevent debit memo issuance

 

 

Rebooking - Exception to Fare Rules

 

When exchanging the ticket using the same origin and destination, all fare rules apply except for the following:

 

Note: Changes to the connection city within the fare rule routing are allowed

  • Advance Purchase requirement waived

  • Minimum/Maximum Stay requirement waived

  • Change Fee waived, process as an even exchange

    Note: Change to the connection city within the fare rule routing is allowed

     

    Change to the return is allowed to maintain original length of the trip and must be booked in the original class of service/inventory

 

 

OA Suspension Protection Options

 

Airline

May be Rebooked as Follows

Rebook Travel on OA Valid through

Booking Class Restrictions

BW Prime

May book BW on GEO to/from MIA/JFK

May 6, 2020

First / Business Class – book C inventory

 

Main Cabin – may book B inventory

 

 

 

Endorsement Box Requirement

Endorsement Box Policy

Annotate new ticket with:           SKCHG/SASUSP

 

The above annotation is only required on the new ticket and supersedes required verbiage for the fare ticketed

 

Reissue: New ticket will have the same fare/fare basis as original ticket

 

Penalty: Change fee does not apply

 

Group Tickets

Please contact Group and Meeting Travel or the Meeting Services Desk for assistance

 

Refund Policy

Schedule Change – Flight is Canceled Refund Request

Type of Fare

Agency Procedures for Suspension of Service between the Americas, Caribbean

 and the U.S.

Travel agencies may refund to original form of payment:

·       Non-Refundable Fare

·       Refundable Fare with cancellation Fee

·       Basic Economy Fare

·       Bulk/Opaque Fare Note:  Tickets issued as Bulk (BT zero dollar ticket) must be referred back to the wholesaler/consolidator for refund, or may request refund from www.refunds.aa.com

 

·       Tickets will be refunded to the original form of payment (FOP)

·       Cancellation Penalty Fee and Change Fee  is waived

 

Note: If the ticketed flight falls within the Effective Travel Dates, the ticket is eligible for refund

 

·        If not already cancelled, be sure to cancel the space prior to submitting for refund

Refund in GDS

ARC/IAR - Refund Exchange Notice (REN) and/or

BSPLink - Refund Application (RA) Request must reflect:

U.S. agencies processing through ARC:

·         Preferred Method: process through your GDS

·         If unable to process through your GDS: may submit through ARC/IAR Refund Exchange Notification (REN) using the waiver code: SCRFND/SASUSP

 

International agencies processing through BSPLink:

·         Preferred Method: process through your GDS

·         If unable to process through your GDS: may submit through BSPLink Refund Application (RA) using the waiver code: SCRFND/SASUSP

 

Penalty: Change fee does not apply

 

Note: If the ticket has been exchanged by American as an INVOL submit the refund request directly with American. Refer to American Airlines Refunds.

 

 

Temporary Suspension of Service – Market Detail

*Note: Suspended Travel Dates are subject to change

Region

Affected Airport

U.S. Airport

Suspended Travel Dates*

Argentina

EZE

DFW / JFK /

LAX / MIA

Now through May 6, 2020

Brazil

BSB

MIA

Now through October 24, 2020

GIG

JFK / MIA

Now through June 3, 2020

GRU

DFW / JFK / LAX / MIA

Now through May 6, 2020

MAO

MIA

Now through June 3, 2020

Chile

DFW / MIA

SCL

Now through May 6, 2020

Colombia

BAQ

MIA

Now through May 6, 2020

BOG

DFW / MIA

CLO

MIA

CTG

MIA

MDE

MIA

PEI

MIA

Ecuador

GYE

DFW / MIA

Now through May 6, 2020

UIO

DFW / MIA

Guyana

GEO

JFK / MIA

Now through May 6, 2020

Peru

LIM

DFW / MIA

Now through May 6, 2020

Uruguay

MVD

MIA

Now through December 17, 2020

Belize

BZE

CLT / DFW

 LAX / MIA

Now through May 6, 2020

Costa Rica

LIR

CLT / DFW / JFK / MIA

Now through May 6, 2020

SJO

CLT / DFW / JFK / MIA / PHX

El Salvador

SAL

DFW / MIA

Now through May 6, 2020

Guatemala

GUA

DFW / MIA

Now through May 6, 2020

Honduras

RTB

DFW / MIA

Now through May 9, 2020

SAP

DFW / MIA

Now through May 6, 2020

TGU

DFW / MIA

Nicaragua

MGA

MIA

Now through May 6, 2020

Panama

PTY

MIA

Now through May 6, 2020

Antigua and Barbuda

ANU

CLT / JFK / MIA

Now through May 6, 2020

Aruba

AUA

CLT / DFW / LGA / MIA / ORD / PHL

Now through May 6, 2020

Bahamas

ELH

CLT  / MIA

Now through April 14, 2020

FPO

MIA

Now through April 3, 2020

GGT

CLT / MIA

Now through April 13, 2020

MHH

MIA

Now through April 14, 2020

NAS

BOS / CLT / DCA / DFW / LGA / MIA / ORD / PHL

April 3, 2020

Barbados

BGI

CLT / MIA

Now through May 6, 2020

Bermuda

BDA

CLT / DCA / JFK / LGA /

 MIA / PHL

Now through May 6, 2020

Cayman Islands

GCM

BOS / CLT / DFW / JFK / MIA / ORD / PHL

Now through May 6, 2020

Curaçao

CUR

CLT / MIA

Now through May 6, 2020

Dominican Republic

POP

CLT / MIA

Now through May 6, 2020

PUJ

BOS / CLT / DFW / JFK / MIA / ORD / PHL

SDQ

CLT / DFW / MIA PHL

STI

MIA

Grenada

GND

CLT / MIA

Now through May 6, 2020

Guadeloupe

PTP

MIA

Now through May 8, 2020

Haiti

CAP

MIA

Now through May 6, 2020

PAP

MIA

Jamaica

KIN

MIA

Now through April 6, 2020

MBJ

BOS / CLT / DFW / JFK / MIA / ORD / PHL

Now through April 6, 2020

Martinique

FDF

MIA

Now through May 8, 2020

St. Kitts

SKB

MIA / JFK

Now through May 6, 2020

St. Lucia

UVF

CLT / MIA / ORD / PHL

Now through May 6, 2020

St. Maarten

SXM

CLT / MIA / PHL

Now through May 6, 2020

St. Thomas

STT

CLT / MIA / PHL

Now through April 1, 2020

St. Vincent

SVD

MIA

Now through June 5, 2020

Trinidad and Tobago

POS

MIA

Now through May 6, 2020

Turks and Caicos

PLS

BOS / CLT / DFW / MIA / ORD / PHL

Now through May 6, 2020

 

 


Updated: 2020-04-03 20:55 | Created: 2020-03-17 19:38