Americas and the Caribbean - Update 25 - Suspension of Service

Issued: March 16, 2020

Update 25: July 6, 2020

  • Update Market Details

 

Travel Agency Guidelines

American Airlines is offering protection for our ticketed customers who may be impacted by the temporary discontinuation of service between the Americas, the Caribbean, and the United States.

 

Affected Airports:

All airports affected by the temporary discontinuation of service to/from the following countries:

 

Antigua

Cayman Is.

Guadeloupe

Peru

Argentina

Chile

Guatemala

Puerto Rico

Aruba

Colombia

Guyana

St. Croix

Bahamas

Costa Rica

Haiti

St. Kitts

Barbados

Cuba

Honduras

St. Lucia

Belize

Curacao

Jamaica

St. Maarten

Bermuda

Dominican Republic

Martinique

St. Thomas

Bonaire

Ecuador

Mexico

St. Vincent and the Grenadines

Brazil

El Salvador

Nicaragua

Trinidad and Tobago

Canada

Grenada

Panama

Turks and Caicos

 

 

 

Uruguay

 

Please be guided by the following information:

AA (001) Tickets

Agency Procedures for

Service Between the Americas, the Caribbean, and the United States

 

All Fares Published/Private/Leisure

Customers Ticketed On/Before:

September 30, 2020

Effective for Ticketed Travel Dates:

Beginning March 1, 2020 through the Suspended Travel Date range for the applicable market

 

See Temporary Suspension of Service – Market Detail for suspended travel dates

New Travel Dates:

Allowed now through December 31, 2021*

 

*For travel beyond ticket validity, see – Coronavirus Global Flexibility Waiver - Travel Notice Exception Policy

Reissue Ticket On/Before:

Same day as flight rebooking

 

See Reissue Policy Information

Change Origin / Destination:

Allowed

Change fee is waived Fare difference applies

 

See Changes to Origin/Destination and Reissue Policy Information

Endorsement Box Requirements

(ticket must be exchanged)

SKCHG/SASUSP

Temporary Suspension of Service - Market Detail

See Temporary Suspension of Service – Market Detail below

Refund

See Refund Policy for available options

Customer Contact Information:

Ensure the customer’s telephone contact number and/or email address are updated in the reservation

 

Inventory Requirements

Same Itinerary, Same Cabin, Same Inventory

Date/Time changes on itineraries maintaining the same origin, destination and inventory qualify for an even exchange*

  If original ticket inventory is not available, may rebook in an alternate inventory, however, fare difference will apply. This includes all Basic Economy Fare types. 

 

  • Basic Economy may be upgraded to a main cabin fare or higher cabin fare type if no BE fare is available 

     
     

*Refer to Exceptions to Fare Rules

 

Changes to Origin/Destination – Allowed*

 

  • Waive Change Fee

  • For any changes made to the origin or destination, difference in fare will apply

  • Changes to Stopover city are permitted, fare difference may apply

  • Effective for exchanges beginning March 23, 2020, if the new itinerary price is lower than the price on the original ticket, the residual amount may be refunded by:

    • ARC agencies may issue residual value as an MCO

    • BSP agencies may apply for the residual value voucher through their BSPLink Refund Application (RA)

      • The voucher will be issued in the name of the person on the ticket and mailed to the agency

        *Note:  Change to Country of origin may be allowed if the fare on the new itinerary is published in the same currency as the ticketed fare. Leisure fares may be restricted to specific regions

         

 

Reissue Policy Information 

 

American Airlines will waive change fees and travel agents may rebook and reissue tickets provided the below guidelines are met and applied: 

  • American Airlines will waive change fees and travel agents may rebook and reissue, provided the below guidelines are met and applied: 

  • Affected itinerary includes flights on: AA*/AY, AA*/BA, AA*/IB, AA*/JL, AA*/QF

  • Ticket issued on the following ticket stock: AA 001 only

  • Applies to AA*/oneworld flights

  • The first departure flight is more than 3 hours away

  • Affected coupons are in OK status

  • Ticket reissuance must be in accordance to dates identified in the Suspension of Service policy

  • In order to qualify for an even exchange, the new itinerary must be booked in the original ticketed inventory or equivalent RBD for the codeshare carrier. Reissue ticket at original ticketed fare

  • Any change made to the origin or destination, a difference in fare will apply

  • More than one exchange is allowed within the suspension dates for the applicable ticketed market

  • Original issuing agency responsible for ticket reissue

  • Ticket Revalidation not permitted

  • Changes outside of these guidelines are subject to the reissue rules of the ticketed fare. This includes any applicable additional collection for fare difference

    • Brazil Point of Sale tickets are exempt from penalty for 12months from the original departure date for tickets issued

      through December 31, 2020

  • Basic Economy Short-haul or Long-haul may be upgraded to main cabin or higher cabin fare if another  BE  fare is not available

     

    Note:  Please ensure the above procedures are accurately followed to prevent debit memo issuance

     

Rebooking - Exception to Fare Rules

 

The below Fare Rule exceptions apply to date, flight, or time changes to the ticketed origin/destination only.

All fare rules apply, except: 

  • Advance Purchase requirement waived

  • Minimum/Maximum Stay requirement waived

  • Seasonality waived

  • Day / Time restrictions waived

  • If ticketed inventory or equivalent RBD is maintained, even exchange applies, agency may reissue ticket at original ticketed fare

  • As with any schedule change, you may always maintain the original length of stay, keeping the unaffected segments in the original class of service (inventory).  This change must occur at the time of the affected exchange.

 

 

Extend Travel Rebooking

If tickets are unable to be reissued within the New Travel Dates due to the ticket is purged, agencies will need to follow the below guidelines:

 

    • If your eTicket is still active in the GDS, you may reissue the ticket following the Reissue Policy guidelines noted above and using the TNADV2/CORONAFLX  waiver code in the Endorsement Box

    • If your eTicket has purged, follow the steps below:

      • Ensure you have the applicable ticket numbers for your customer(s)

      • Contact Sales Support domestically, internationally local sales support or reservations who will –

        • Verify ticket qualifies for reactivation 

        • If ticket qualifies, Sales Support will reactivate your purged ticket

    • Change fee only is waived

    • Apply the value of the original ticket towards the purchase of a new ticket with travel completed by December 31, 2021

    • Customer's new itinerary is rebooked/ticketed at current applicable fare and rules, additional monies may apply

    • Basic Economy Short-haul and Long-haul fares qualify for Extended Travel Rebooking

      • Basic Economy fares may be used towards the purchase of  main cabin or higher cabin fares if another BE fare is not available

 

 

    • If the new itinerary price is lower than the price on the original ticket, the residual amount may be refunded by:

      • ARC agencies may issue residual value as an MCO

      • BSP agencies may apply for the residual value voucher through their BSPLink Refund Application (RA)

      • The voucher will be issued in the name of the person on the ticket and mailed to the agency

 

 

 

Endorsement Box Requirement

Endorsement Box Policy

Annotate new ticket with:           SKCHG/SASUSP

 

The above annotation is only required on the new ticket and supersedes required verbiage for the fare ticketed

 

Reissue: New ticket will have the same fare/fare basis as original ticket

 

Penalty: Change fee does not apply

 

Group Tickets

Please contact Group and Meeting Travel or the Meeting Services Desk for assistance

 

Refund Policy

Note: To qualify for refund, customer must have been Holding Confirmed (HK) at the time of the suspension

Schedule Change – Flight is Canceled Refund Request

Type of Fare

Agency Procedures for Suspension of Service between the Americas, Caribbean

 and the U.S.

Travel agencies may refund to original form of payment:

·       Non-Refundable Fare

·       Refundable Fare with cancellation Fee

·       Basic Economy Fare

·       Bulk/Opaque Fare Note:  Tickets issued as Bulk (BT zero dollar ticket) must be referred back to the wholesaler/consolidator for refund, or may request refund from www.refunds.aa.com

 

·       Tickets will be refunded to the original form of payment (FOP)

·       Cancellation Penalty Fee and Change Fee  is waived

 

Note: If the ticketed flight falls within the Effective Travel Dates, the ticket is eligible for refund

 

·        Please cancel any space prior to submitting for refund

Refund in GDS

ARC/IAR - Refund Exchange Notice (REN) and/or

BSPLink - Refund Application (RA) Request must reflect:

U.S. agencies processing through ARC:

·         Preferred Method: process through your GDS

·         If unable to process through your GDS: may submit through ARC/IAR Refund Exchange Notification (REN) using the waiver code: SCRFND/SASUSP

 

International agencies processing through BSPLink:

·         Preferred Method: process through your GDS

·         If unable to process through your GDS: may submit through BSPLink Refund Application (RA) using the waiver code: SCRFND/SASUSP

 

Penalty: Change fee does not apply

 

Note: If the ticket has been exchanged by American as an INVOL submit the refund request directly with American. Refer to American Airlines Refunds.

 

 

Temporary Suspension of Service – Market Detail

Suspended Travel Dates are subject to change.

Note: Service resumption may include connecting service

Affected Airport

Schedule Change

Expected Resumption of Service

ACA

Suspension

July 11, 2020

ANU

Suspension

June 4, 2020

AUA

Suspension

July 10, 2020

BAQ

Suspension

September 9, 2020

BDA

Suspension

September 9, 2020

BGI

Suspension

August 5, 2020

BOG

Suspension

September 9, 2020

BON

Suspension

August 8, 2020

BSB

Suspension

No longer offering service

BZE

Suspension

August 18, 2020

CAP

Suspension

Service currently unavailable

CLO

Suspension

September 9, 2020

CTG

Suspension

September 9, 2020

CUR

Suspension

August 5, 2020

ELH

Suspension

July 7, 2020

EZE

Suspension

September 9, 2020

FDF

Suspension

December 17, 2020

FPO

Suspension

August 19, 2020

GCM

Suspension

September 9, 2020

GEO

Suspension

August 5, 2020

GGT

Suspension

July 7, 2020

GIG

Suspension

October 24, 2020

GND

Suspension

August 20, 2020

GRU

Suspension

August 6, 2020

GUA

Suspension

August 18, 2020

GYE

Suspension

June 4, 2020

HAV

Suspension

August 5, 2020

KIN

Suspension

June 15, 2020

LIM

Suspension

August 5, 2020

LIR

Suspension

August 5, 2020

MAO

Suspension

October 25, 2020

MBJ

Suspension

June 15, 2020

MDE

Suspension

September 9, 2020

MGA

Suspension

August 5, 2020

MHH

Suspension

August 22, 2020

MVD

Suspension

December 18, 2020

NAS

Suspension

July 7, 2020

OAX

Suspension

August 18, 2020

PAP

Suspension

July 7, 2020

PEI

Suspension

October 8, 2020

PLS

Suspension

July 22, 2020

POP

Suspension

July 7, 2020

POS

Suspension

August 18, 2020

PTP

Suspension

December 19, 2020

PTY

Suspension

August 18, 2020

PUJ

Suspension

July 7, 2020

RTB

Suspension

August 22, 2020

SAL

Suspension

August 18, 2020

SAP

Suspension

August 18, 2020

SCL

Suspension

August 5, 2020

SDQ

Suspension

July 7, 2020

SJO

Suspension

August 5, 2020

SKB

Suspension

August 22, 2020

STI

Suspension

July 7, 2020

SVD

Suspension

July 11, 2020

SXM

Suspension

July 15, 2020

TGU

Suspension

August 18, 2020

UIO

Suspension

June 4, 2020

UVF

Suspension

July 9, 2020

ZIH

Suspension

July 11, 2020

 

 

 

 

 

 

 


Updated: 2020-07-07 15:38 | Created: 2020-03-17 19:38