Europe / Middle East / Africa – Suspension of Service Update 17

Issued: March 16, 2020

Update 17: July 15, 2020

  • Add Co-terminal/MAC Airport details



Travel Agency Guidelines

American Airlines is offering protection for our ticketed customers who may be impacted by the temporary discontinuation of service between the U.S. and Europe / Middle East Africa.

Affected Airports:

All airports affected by the temporary discontinuation of service to/from the following countries:

 

Croatia

Hungary

Netherlands

Czech Republic

Iceland

Poland

France

Ireland

Portugal

Germany

Italy

Spain

Greece

Morocco

Switzerland

 

 

United Kingdom

 

Please be guided by the following information:

AA (001) Tickets

Agency Procedures for

Service Between the United States

and Europe / Middle East / Africa

 

All Fares Published/Private/Leisure

Customers Ticketed On/Before:

September 30, 2020

Effective for Ticketed Travel Dates:

Beginning March 1, 2020 through the Suspended Travel Date range for the applicable market

 

See Temporary Suspension of Service – Market Detail for suspended travel dates

New Travel Dates:

Allowed now through December 31, 2021*

 

*For travel beyond ticket validity, see – Coronavirus Global Flexibility Waiver - Travel Notice Exception Policy

Reissue Ticket On/Before:

Same day as flight rebooking

 

See Reissue Policy Information

Protect Options for BUD & KRK

·         Ticketed On/Before: April 2, 2020

·         Effective for Ticketed Travel Dates:

May 19 – October 24, 2020

View BUD, KRK, WAW protect information below

Protect Options for WAW

·         Ticketed On/Before: April 2, 2020

·         Effective for Ticketed Travel Dates:

May 19 – June 30, 2020

View BUD, KRK, WAW protect information below

Change Origin / Destination:

Allowed

Change fee is waived Fare difference applies

 

See Changes to Origin/Destination and Reissue Policy Information

Co-terminal/MAC Airport

Allowed

Itinerary Changes Maintaining the Same Origin and Destination:

Allowed

 

See Rebooking - Exception to Fare Rules

Endorsement Box Requirements

(ticket must be exchanged)

SKCHG/EUSUSP

 Temporary Suspension of Service - Market Detail

See Temporary Suspension of Service – Market Detail below

Refund

See Refund Policy for available options

Customer Contact Information:

Ensure the customer’s telephone contact number and/or email address are updated in the reservation

 

BUD / KRK / WAW Protect information

*Note: Not valid for connections beyond BUD / KRK

Protect Options*

1.    Book AA between U.S. & Europe then AA*/JB (BA/IB/AY) between European gateway & BUD, KRK, or WAW

2.    Book AA between U.S. and Europe then JB Prime (BA/IB/AY) between European gateway & BUD, KRK, or WAW

3.    Book AA between U.S. and Europe then LO Prime between European gateway & BUD, KRK, or WAW

4.    May book LO Prime JFK – BUD

5.    May book LO Prime ORD – KRK

6.    May book LO Prime ORD/JFK – WAW

Inventory Requirements for AA, AA*/JB, and JB Prime

*Note JB – BA, IB, AY

 

Book same inventory as originally ticketed or next lowest available inventory, same cabin up to and including H inventory for main cabin

 

Basic Economy ticketed fares:

Short-haul - B inventory only.

Long-haul – AA Prime – B Inventory

AA* - original ticketed inventory or lowest available up to and including H.

 

Inventory Requirements for LO Prime

 

Original AA Booking Inventory

Rebook in LO Inventory

(read left to right)

I, D, R, J

Z

W, P

Premium Economy not offered, book JB

K, H

U, L, W, S, Q

M, Y

U, L, W

S, V, L

U, L

B, O, Q, N

U

 

 

Changes to Origin/Destination – Allowed*

 

    • Waive Change Fee
    • For any changes made to the origin or destination, difference in fare will apply
    • Changes to Connection and/or Stopover city are permitted, fare difference applies
    • Effective for exchanges beginning March 23, 2020, if the new itinerary price is lower than the price on the original ticket, the residual amount may be refunded by:
      • ARC agencies may issue residual value as an MCO
      • BSP agencies may apply for the residual value voucher through their BSPLink Refund Application (RA)
        • The voucher will be issued in the name of the person on the ticket and mailed to the agency

*Note:  Change to Country of origin may be allowed if the fare on the new itinerary is published in the same currency as the ticketed fare. Leisure fares may be restricted to specific regions

 

 

 

Reissue Policy Information 

American Airlines will waive change fees and travel agents may rebook and reissue tickets provided the below guidelines are met and applied: 

  • Affected itinerary includes flights on: AA*/AY, AA*/BA, AA*/IB, AA*/JL, AA*/QF

  • Ticket issued on the following ticket stock: AA 001 only

  • Applies to AA*/oneworld flights

  • The first departure flight is more than 3 hours away

  • Affected coupons are in OK status

  • Ticket reissuance must be in accordance to dates identified in the Suspension of Service policy

  • In order to qualify for an even exchange, the new itinerary must be booked in the original ticketed inventory or equivalent RBD for the codeshare carrier. Reissue ticket at original ticketed fare

  • Any change made to the origin or destination, a difference in fare will apply

  • More than one exchange is allowed within the suspension dates for the applicable ticketed market

  • Original issuing agency responsible for ticket reissue

  • Ticket Revalidation not permitted

  • Changes outside of these guidelines are subject to the reissue rules of the ticketed fare. This includes any applicable additional collection for fare difference

  • Basic Economy Short-haul or Long-haul may be upgraded to main cabin or higher cabin fare if another  BE  fare is not available

  • Please ensure the above procedures are accurately followed to prevent debit memo issuance

 

Rebooking - Exception to Fare Rules

 

The below Fare Rule exceptions apply to date, flight, or time changes to the ticketed origin/destination only.

All fare rules apply, except: 

  • Advance Purchase requirement waived

  • Minimum/Maximum Stay requirement waived

  • Seasonality waived

  • Day / Time restrictions waived

  • If ticketed inventory or equivalent RBD is maintained, even exchange applies, agency may reissue ticket at original ticketed fare

  • As with any schedule change, you may always maintain the original length of stay, keeping the unaffected segments in the original class of service (inventory).  This change must occur at the time of the affected exchange.

     

     

Co-terminal and MAC Airports

  • Changes to co-terminal and MAC airports on AA Prime and AA*/Codeshare flights are allowed

    • Co-terminal & MAC Airports are considered the same routing

       

Co-terminal Airports

MAC Airports

Houston

HOU / IAH

Los Angeles

LAX / BUR / LGB / ONT / SNA

Miami

MIA / FLL

New York City

JFK, EWR, LGA

San Francisco

SFO / OAK / SJC

Washington D.C.

DCA, BWI, IAD

 

Chicago

MDW / ORD

Dallas

DFW / DAL

Houston

HOU / IAH

London

LCY / LGW / LHR / STN

Milan

LIN / MXP

New York City

JFK / LGA

Paris

CDG / ORY

St. Lucia

SLU / UVF

Tokyo

HND / NRT

Washington D.C.

DCA / IAD

 

 

 

Endorsement Box Requirement

Endorsement Box Policy

Annotate new ticket with:           SKCHG/EUSUSP

 

The above annotation is only required on the new ticket and supersedes required verbiage for the fare ticketed

 

Reissue: New ticket will have the same fare/fare basis as original ticket

 

Penalty: Change fee does not apply

 

Group Tickets

Please contact Group and Meeting Travel or the Meeting Services Desk for assistance

 

Refund Policy

Note: To qualify for refund, customer must have been Holding Confirmed (HK) at the time of the suspension

Schedule Change – Flight is Canceled Refund Request

Type of Fare

Agency Procedures for Suspension of Service between U.S. and

Europe / Middle East / Africa

Travel agencies may refund to original form of payment:

  • Non-Refundable Fare

  • Refundable Fare with cancel fee

  • Basic Economy Fare

  • Bulk/Opaque Fare

     

Note:  Tickets issued as Bulk (BT zero dollar ticket) must be referred back to the wholesaler/consolidator for refund

 

 

·         Tickets will be refunded to the original form of payment (FOP)

·         Cancellation Penalty Fee and Change Fee  is waived

 

Note: If the ticketed flight falls within the Effective Travel Dates, the ticket is eligible for refund

 

·        If not already cancelled, be sure to cancel the space prior to submitting for refund

Refund in GDS

ARC/IAR - Refund Exchange Notice (REN) and/or

BSPLink - Refund Application (RA) Request must reflect:

U.S. agencies processing through ARC:

·         Preferred Method: process through your GDS

·         If unable to process through your GDS: may submit through ARC/IAR Refund Exchange Notification (REN) using the waiver code: SCRFND/EUSUSP

 

International agencies processing through BSPLink:

·         Preferred Method: process through your GDS

·         If unable to process through your GDS: may submit through BSPLink Refund Application (RA) using the waiver code: SCRFND/EUSUSP

 

Penalty: Change fee does not apply

 

Note: If the ticket has been exchanged by American as an INVOL submit the refund request directly with American. Refer to American Airlines Refunds.

 

 

Temporary Suspension of Service – Market Detail

Suspended Travel Dates are subject to change

Note: Service resumption may include connecting service

Affected Airport

Schedule Change

Expected Resumption of Service

AMS

Suspension

June 4, 2020

ATH

Suspension

May 6, 2021

BCN

Suspension

October 24, 2020

CDG

Suspension

June 4, 2020

DUB

Suspension

July 9, 2020

EDI

Suspension

March 28, 2021

FCO

Suspension

March 27, 2021

FRA

Suspension

June 4, 2020

LIS

Suspension

March 27, 2021

MAD

Suspension

May 7, 2020

MAN

Suspension

March 27, 2021

MUC

Suspension

October 24, 2020

MXP

Suspension

March 27, 2021

SNN

Suspension

May 6, 2021

ZRH

Suspension

March 27, 2021

 

Additional Suspensions

Affected Airport

Schedule Change

Effective Date

Service Information

TXL

Suspension

April 2, 2020

American will no longer operate this route

BUD

View Protection Agreement information

April 2, 2020

American will no longer operate this route

CMN

Suspension

April 2, 2020

American will no longer operate this route

DBV

Suspension

April 2, 2020

American will no longer operate this route

KEF

Suspension

April 2, 2020

This route will not operate summer 2020

KRK

View Protection Agreement information

April 2, 2020

American will no longer operate this route

PRG

Suspension

April 2, 2020

American will no longer operate this route

VCE

Suspension

March 10, 2020

American will no longer operate this route

 

 


Updated: 2020-07-17 14:58 | Created: 2020-03-20 14:43