American waiving change fees for new purchases - Update

Issued:  March 5, 2020

Update: April 7, 2020

  • Extended  flexibility

 

American Airlines is providing additional flexibility in purchasing travel in light of concerns around coronavirus (COVID-19). Every journey you and your travelers take with us, your safety and well-being, and that of our team members, is our top priority.

 

We have extended our offer to waive change fees for customers who purchase travel through May 31, 2020. Customers will have even more flexibility since any ticket purchased by May 31, 2020 will not incur change fees prior to travel. The offer is available for any of American’s published non-refundable fares. Additional updates on existing Travel Notices and Suspensions of Service related to the impact of COVID-19 can be found on saleslink.aa.com. 

 

As a reminder, the Change Fee Exception Waiver applies to: 

 

    • Any qualifying fare that is purchased between March 1 and midnight CT May 31, 2020

Exception Policy details are as follows:

 

  • Qualifying fares will have Category 16 updated within the fare rule

  • Waives the Change Fee only

  • Reservation must be cancelled prior to ticketed departure

  • If ticketed travel is between March 1, 2020 and September 30, 2020, then travel must be completed by December 31, 2021;   Otherwise, new travel must commence within 1 year from the original date of issue

 

Lastly, we encourage our customers to keep informed with regards to the coronavirus by visiting the CDC website at cdc.gov/coronavirus.

Our newsroom remains the best place to receive updates on the evolving Coronavirus situation and its potential impacts. Please read more about these latest initiatives here.

 

As always, we appreciate your continued business!

 

 


Updated: 2020-04-13 17:56 | Created: 2020-03-01 15:57