Waitlisted Segments
· Limited to the following revenue inventories: F, J, D, W and Y on AA Prime flights
· No more than 2 flights should be waitlisted (HL). Multiple segments are highly discouraged.
o The last booked waitlist is considered the 1st preferred.
· All waitlist requests are considered an intention to travel on that flight.
· If the waitlist is not cleared, the system will UC the segment. The agency must cancel any UC segments.
· When the AA cabin waitlist capacity for a flight has been reached, attempts to waitlist will receive the message WAITLIST CLOSED
· Any waitlist segments added to a reservation within 24 hours of departure will not be actioned.
· Monitor their notification queue for confirmation of the waitlisted segment.
· Cancel any duplicate flight segments and issue/reissue as soon as possible.
· Ticketing is required per the time limit indicated by the system for the issue/reissue of the new HK flight segment.
o Failing to reissue the ticket may result in losing the confirmed segment.
· If the customer decides not to travel on the requested waitlist, the travel agent should cancel the waitlist request as soon as they are notified.
Updated: September 2025