Travel Redress Inquiry Program (TRIP) and Canadian Travel Number

Travel Redress Inquiry Program (TRIP)

The Travel Redress Inquiry Program provides resolution for travel-related screening or inspection issues. TRIP is a single point of contact for individuals who have inquiries or seek resolution regarding difficulties they experienced during their travel screening at airports (and other transportation hubs) or crossing U.S. borders. This includes watch list issues, screening problems at ports of entry, and situations where travelers believe they have been unfairly or incorrectly delayed, denied boarding, or identified for additional screening.

DHS TRIP is part of an effort by the departments of State and Homeland Security to welcome legitimate travelers while still securing our country from those who want to do us harm.

The Redress Control Number (redress number) allows the Transportation Security Administration's (TSA) Secure Flight program to match travelers with the results of their redress case. Secure Flight is a behind-the-scenes program that streamlines the watch list matching process. Airlines have begun modifying their reservation system as part of the Secure Flight program. This will improve the travel experience for all passengers, including those who have been misidentified in the past.

Canadian Travel Number

The Canadian Travel Number was implemented as part of Canada’s Passenger Protect Program (PPP). The PPP works with air carriers to screen passengers traveling to/from Canada.

The Canadian Travel Number is used to help reduce air travel delays in situations where the traveler’s name is the same, or similar, as someone on Canada’s Secure Air Travel Act (SATA) list.

A Canadian Travel Number will begin with “CAN” and will use a similar format as used to input the U.S. Redress number into the PNR/Order. Sabre has been updated to accept both a U.S. Redress Number and a Canadian Travel Number (CAN) in the DOCO field of the PNR/Order.

The Sabre format to input the Redress Number and Canadian Travel Number is:

DOCO//R/123456///US-1.1

DOCO//R/CANXXXXXX///CA-1.1 (‘X” can be more/less than 6 characters)

Note: Users of other GDSs should contact the respective GDS for the correct format.

To enroll for a Canada Travel Number or for more information, please visit Canada’s Public Safety pages.

Updated: December 2024