Ticketing Time Limit – Expired Fare Waiver (24hr)
Fares are subject to change and are not guaranteed until tickets are issued. For this reason, travel agents are encouraged to issue tickets on the same day that the reservation is booked to guarantee the AA fare.
Ticketing Time Limit and Expired Fare Waiver Code 24HR guidelines allow a waiver code for AA001 tickets instead of requesting a waiver authorization by SalesLink or by phone/email contact. This allows the travel agent to self-authorize an exception within 1 day after the reservation is made or the last itinerary change, when the AA fare has expired, increased, or no longer meets the initial advance purchase requirement.
Note: This policy does not apply when changes are made to the itinerary after the fare expired, increased, or no longer meets the advance purchase requirement.
Applicable transactions
The following situations allow travel agents to use the 24HR waiver code:
· Expired fares (including Basic Economy)
· Fare increase
· Up fares
When these situations occur, the waiver code 24HR applies by midnight 1 day after the reservation is made or last itinerary change, regardless if the fare rule allows for a longer hold time.
Exceptions to this policy are as follows:
· One business day after Friday
(i.e. reservation made on Friday, may apply waiver on Monday)
· One business day after holiday
(i.e. reservation made on Friday, Monday is a holiday, may apply waiver on Tuesday)
· AA filed fares that may include codeshare flights or OA prime flight(s).
Note: This waiver is only for the purpose indicated above. All other fares must be ticketed within 1 day of the booking.
· Partially used tickets
· OA governed fares
· Outside of one-business day
· American direct bookings
· Fare increases due to change in currency
· GMT Fare Types
· Reservations made after the fare has expired
The travel agent can process Ticketing Time Limit- Expired Fare waiver through SalesLink instead of using the 24HR waiver code.
General guidelines to consider when processing the waiver through SalesLink:
· The itinerary must contain AA flights only
o If the itinerary contains OA or codeshare flights, you can use 24HR waiver code or you can contact Agency Support for assistance).
· The first letter of the fare basis code must match the inventory booked
· Itinerary changes after booked, are not allowed
Steps to process Ticketing Time Limit / Expired Fare in SalesLink:
· Visit SalesLink to log in
· On Request type select Waiver
· Enter PNR/Order
· On Waiver Type select: Missed Ticketing/Expired Fared
· Enter a requested fare basis code for each itinerary segment.
· Submit waiver
· Ignore and retrieve the PNR/Order to see the authorization in remarks
Note: No waiver code is required on the endorsement box when the authorization has been processed by SalesLink.
Required Ticket Documentation
The travel agent is to annotate the waiver code in the Endorsement Box.
· Waiver Code: 24HR
· Endorsement Box must include the waiver code and the automated fare verbiage
Example:
ENDORSEMENTS/RESTRICTIONS- 24HR/NONREF/SVCCHGPLUSFAREDIF/ CXL BY FLT TIME OR NOVALUE
Note: For auditing purposes, American recommends that you place a waiver code in the first position, to ensure that the entire waiver code appears in the endorsement box.
1. Where is the 24HR waiver code required?
The waiver code 24HR is required in the Endorsement Box or will be subject to a Debit Memo.
Example:
ENDORSEMENTS/RESTRICTIONS - 24HR/NONREF/SVCCHGPLUSFAREDIF/ CXL BY FLT TIME OR NOVALUE
2. I have missed my ticketing deadline, but I am still within the 24hr ticketing time limit. I no longer meet the advance purchase requirement, does the 24HR waiver apply?
Yes. The ticket must be issued within the allowed time limit and no itinerary changes can be made.
For example:
Booked Monday, 7 days prior to departure, for a 7-day advance purchase fare. The Ticket was not issued by 11:59pm/ local time on Monday, the same day as the booking. The agency may use the 24HR waiver code, followed by the automated fare verbiage, to ticket on Tuesday.
3. What if the itinerary gets cancelled by RIPA before the allowed ticketing deadline has been met?
The agency may rebook/resell the exact same flight, flight time, date and inventory as originally booked within 1 business day of the original booking. Travel agent may then self-authorize by indicating in the endorsement box the 24HR waiver code along with the required fare verbiage.
Example: Booked Friday. Ticketing Time Limit is Saturday. Ticket was not issued on Saturday by 11:59 pm/ local time. RIPA canceled the space for lack of ticketing. Agency may rebook the exact reservation and ticket on Monday.
4. Does the waiver code: 24HR apply to Expired fare situations?
Yes. Ticket must be issued by midnight 1 day after the reservation is made and no itinerary changes can be made.
5. Does the waiver code 24HR apply to AA filed through fares when the itinerary includes codeshare flights or OA prime flight(s)?
Yes. The fare must be an AA filed fare.
6. If the ticketing has 2 one-way fares and the customer has traveled the outbound, and a change is made to the return, does the waiver code 24HR apply.
No. The waiver code does not apply to any reissues or exchanges on partially used tickets regardless of how the fare is constructed.
7. Is this Ticketing Time Limit Waiver Code applicable for all American Airline fares globally when ticketing is hindered within the allowed time limit?
Yes. The waiver code applies for both domestic and international fares and may be utilized by all ARC/BSP agencies.
8. Can I process a Ticketing Time limit -Expired fare waiver through SalesLink for a Basic Economy fare?
Waiver documentation through SalesLink is not allowed for Basic Economy fares you can use 24HR waiver code.
Updated: December 2024