Ticketing Time Limit – Expired Fare Waiver Code (24hr) Policy
Travel Agency Procedures
Fares are subject to change and are not guaranteed until tickets are issued. For this reason, travel agents are encouraged to issue tickets on the same day that the reservation is booked to guarantee the AA fare that is returned.
Ticketing Time Limit and Expired Fare Waiver Code (24hr) guidelines allow a waiver code for AA001 tickets in lieu of requesting a waiver authorization by SalesLink or by phone/email contact. This allows the travel agent to self-authorize an exception within 1 day after the reservation is made or the last itinerary change, when the AA fare has expired, increased, or no longer meets the initial advance purchase requirement.
Note: This policy does not apply when changes are made to the itinerary between the time the fare expired, increased, or no longer meets the advance purchase requirement, and the time of ticketing.
Applicable transactions
· Expired fares
· Fare increase
· Up fares
Where these situations occur, the waiver code applies by midnight 1 day after the reservation is made or last itinerary change, regardless if the fare rule allows for a longer hold time.
Exceptions to this policy are as follows:
o One business day after Friday
(i.e. reservation made on Friday, may apply waiver on Monday)
o One business day after holiday
(i.e. reservation made on Friday, Monday is a holiday, may apply waiver on Tuesday)
o AA filed fares that may include OA prime flight(s)
Note: This waiver is for the sole purpose as indicated above. All other fares must be ticketed within 1 day of the booking.
· Partially used tickets
· OA governed fares
· Outside of one-business
· American direct bookings
· Fare increase due to change in currency
· Enter a requested fare basis code for each itinerary segment
· The first letter of the fare basis code must match the inventory booked
· Itinerary changes after booked, are not allowed
Required Ticket Documentation
The travel agent is to annotate the waiver code in the Endorsement Box.
· Waiver Code: 24HR
· Endorsement Box must include the waiver code and the automated fare verbiage
o Example:
ENDORSEMENTS/RESTRICTIONS-
24HR/NONREF/SVCCHGPLUSFAREDIF/ CXL BY FLT TIME OR NOVALUE
Note: For auditing purposes, American recommends that you place a waiver code in the first position, to ensure that the entire waiver code appears in the endorsement box.
SalesLink will continue to offer the Ticketing Time Limit and Expired Fare (24HR) waiver should you prefer an authorization in the PNR. No waiver code is required.
Frequently Asked Questions
1. Where is the 24HR waiver code required?
The waiver code 24HR is required in the Endorsement Box or will be subject to a Debit Memo.
a. Example:
ENDORSEMENTS/RESTRICTIONS
24HR/NONREF/SVCCHGPLUSFAREDIF/ CXL BY FLT TIME OR NOVALUE
2. I have missed my ticketing deadline, but I am still within the 24hr ticketing time limit. I no longer meet the advance purchase requirement, does the 24HR waiver apply?
Yes. The ticket must be issued within the allowed time limit and no itinerary changes can be made.
For example:
Booked Monday, 7 days prior to departure, for a 7 day advance purchase fare. The Ticket was not issued by 11:59pm/ local time on Monday, the same day as the booking. The agency may use the 24HR waiver code, followed by the automated fare verbiage, to ticket on Tuesday
3. What if the itinerary gets cancelled by RIPA before the allowed ticketing deadline has been met?
The agency may rebook/resell the exact same flight, flight time, date and inventory as originally
booked within 1 business day of the original booking. Travel agent may then self-authorize by
indicating in the endorsement box the 24HR waiver code along with the required fare verbiage.
Example: Booked Friday. Ticketing Time Limit is Saturday. Ticket was not issued on Saturday by 11:59 pm/ local time. RIPA canceled the space for lack of ticketing. Agency may rebook the exact reservation and ticket on Monday.
4. Does the waiver code: 24HR apply to Expired fare situations?
Yes. Ticket must be issued by midnight 1 day after the reservation is made and no itinerary changes can be made.
5. Does the waiver code 24HR apply to AA filed through fares when the itinerary includes OA prime flight(s)?
Yes. The fare must be an AA filed fare.
6. If the ticketing has 2 one-way fares and the customer has traveled the outbound, and a change is made to the return, does the waiver code 24HR apply.
No. The waiver code does not apply to any reissues/exchanges.
7. Is this Ticketing Time Limit Waiver Code applicable for all American Airline fares globally when ticketing is hindered within the allowed time limit?
Yes. The waiver code applies for both domestic and international fares and may be utilized by all ARC/BSP agencies.
Updated: August 2023