Ticket Validity

Refundable and Non-Refundable Ticket Validity

Wholly unused tickets - Travel must commence within one year from the original ticket issue date

·         Example: ticket issued February 1, 2022, travel must commence no later than February 1, 2023

Partially used tickets - Unless otherwise specified in the fare rule, travel must be completed within one year from the outbound travel date

·         Any fare difference must be paid and tickets must be reissued when the itinerary is rebooked

Refund information:  any action to refund the ticket using fare rules or exception policies must take place as follows:

·         Wholly unused tickets: within one year of the original ticket issue date

o   Example: Qualifying tickets issued February 1, 2022 may be refunded no later than February 1, 2023

·         Partially used tickets: within one year from the outbound travel date

Note:  The one year expiration is calculated based on the initial issued ticket, and any subsequent exchanges must adhere to date of the very first ticket purchased.

Ticket Validity and Refund Requests

Refundable Tickets

Customers who have purchased refundable fare tickets on American may receive a refund on:

·         Wholly unused refundable fares, or receive a full refund minus the applicable cancellation penalty associated to the refundable fare.

o   Refunds on wholly unused tickets are valid up to the validity of the ticket which is one year from the issuance date.

§  Example: ticket issued February 1, 2022 may be refunded no later than February 1, 2023

·         Partially used tickets, the refund will be the value of the unused refundable coupons, within one year from the outbound subject to fare rules and penalties. must be completed within one year from the outbound travel date

o   Refunds on partially used tickets are valid up to one year from the outbound travel date.

Note:  The ticketed flight reservation should be canceled prior to the ticketed departure time to avoid spoilage of the flight segment

Voluntary Changes:

The ticket will be valid as follows:

·         Wholly unused tickets - Travel must commence within one year from the original ticket issue date

Example: Ticket issued on February 1, 2022 - New ticket travel must commence no later than February 1, 2023.

·         Partially used tickets - Unless otherwise specified in the fare rule, travel must be completed within one year from the outbound travel date

Any fare difference must be paid and tickets must be reissued when the itinerary is rebooked.

View more details in our Conditions of Carriage

Updated: January 2023