Special Assistance

Customers With Disabilities

American Airlines is committed to providing a dignified, professional, and courteous experience for all customers, including those with disabilities. Our team works closely with disability advisory groups to continuously improve our accessibility and service quality.  American Airlines strives to offer exceptional value, professionalism, and a worry-free travel experience to all passengers.

To ensure a comfortable and enjoyable flight, please consider the following:

·         Book longer connection times for those who need more time.

·         AA Special Assistance: Notify Special Assistance Coordinators (SACs) by queuing the reservation to DFW105/11 or by calling American Airlines Reservations for assistance.

·         Special service Codes: Please contact American Reservations to obtain the correct Special Service Code for your specific needs. Providing detailed information about your requirements in the PNR helps us alert airport staff to make the necessary arrangements in advance.

·         Pre-reserved Seats: American Airlines blocks a limited number of seats on each aircraft to accommodate customers who identify themselves as having a qualified disability. Adjacent seats are provided, under certain circumstances, for customers with disabilities who must travel with a companion for assistance.

·         Pre-boarding: AA offers pre-boarding assistance upon request to ensure you can be seated before general boarding. If you're unable to walk, we have a special aisle chair available. All of our jet aircraft feature specially designed seats with movable aisle armrests for added convenience.

·         Motorized and non-motorized assistive devices: For more details see Wheelchair Acceptance.

• Battery powered mobility devices: Suggest that customers travel with their own device tool kit if they have one.
• To ensure a smooth connection, encourage clients to check their device through to their final destination. Reassembly and corresponding disassembly at the connection city may be impractical within the standard time frames. Offer to arrange for an airport courtesy wheelchair to their connection instead. For more details see Wheelchair Acceptance 

Assistive Devices

American Airlines accepts motorized and non-motorized assistive devices for transport. For more details see Wheelchair Acceptance

·         When necessary, we will disassemble and reassemble wheelchairs or assistive devices for customers when they travel.

·         AA and American Eagle offer complimentary storage for one collapsible, manual wheelchair in the cabin of each aircraft. This service is available on a first-come, first-served basis and takes priority over other customers’ carry-on baggage, provided the customer follows the pre-boarding procedure.

·         In-cabin stowage space for assistive devices cannot be pre-reserved, but AA and American Eagle accept carry-on wheelchairs, provided they collapse to fit in an overhead bin or under a seat.

·         Non-collapsible wheelchairs or scooters are accepted as checked baggage free of charge. These items can be checked at the main ticket counter or the departure gate.

·         American Airlines offers a special wheelchair service that allows customers to check their wheelchair at the departure gate and claim it at their arrival gate free of charge.

·         Although customers can arrange to claim their chair at the connecting city, we recommend that the chair be checked through to the final destination. The additional time required claiming and re-checking your chair at the connecting city may compromise your ability to make your connection.

·         Assistive devices approved for cabin transport do not count towards your baggage allowance, either checked or carry-on. This means they won't affect the number of bags you can bring free of charge or the number of carry-on items you're allowed to board with.

Oxygen

For information about Customer's personal Portable Oxygen Concentrators, visit Mobility and medical devices (aa.com)

Updated: December 2024