SalesLink Services
Ticketing Time Limit / Expired Fare
Customer Uncheck allows travel professionals the ability to change coupon status from CKIN to OK. This allows the agency to reissue the ticket due to a voluntary itinerary change made by the customer. When there are multiple customers in a PNR the selected coupon(s) to uncheck will apply to all. Any customer not making a change to their itinerary will need to be divided from the PNR.
Customer Uncheck validation requirements include:
· Ticket issued on 001 stock
· Applies to AA prime flight segments
· The customer has not checked in bags for the selected flight segment
· PNR flight segment(s) is in HK status
· Departure time is within timeframe:
o Domestic flight requested is outside a two-hour departure window
o International flight requested is outside a three-hour departure window
· Will not apply to PNRS containing 10 or more customers
Note, this service feature is not permitted to change seats.
INVOL Reissue allows travel professionals the ability to make a change to an unacceptable itinerary due to an Irregular operation (IROPS) when American has rebooked and reissued an agency issued ticket to an American 0012 INVOL ticket. Prior to processing the request in SalesLink, the travel professional will need to cancel the unacceptable flight(s) and rebook the preferred flight(s) that are affected by the Involuntary IROP reissue (0012 ticket only). Agencies will need to divide the PNR for any customer not wanting to make a change.
Customer INVOL validation requirements include:
· All flight coupons will need to show OK status on the 0012 INVOL VCR
· Rebooking Requirements:
o New itinerary must be wholly on or a combination of American Airlines, or American Eagle in the same or lower cabin. Not valid on AA*/Codeshare flights
o The original origin and destination should always be the same
o New selected dates must be within one calendar day of ticketed date of the 0012 INVOL ticket
o New flights booked in either the original inventory or lowest available inventory in the same ticketed cabin
o New flights outside of 2 hours of departure
o Flights with a change in connection city
o Flights arriving within a 300 miles radius of original ticketed segment
o Reenter INFT information in OSI field
· Requests must be made within 24 hours prior to the scheduled departure when American has reissued the agency issued ticket to a 0012 INVOL ticket
Travel Notice allows travel professionals the ability to verify the flight(s)/date/inventory/city they have rebooked due to a Travel Notice. A list of Travel Notices will display to select the appropriate notice. If the new flight(s) meet the parameters, the record will be documented with the applicable information.
SalesLink Travel Notice guidelines:
· Agency must update the PNR in their system prior to requesting the waiver
· Cutoff time is 2 hours prior to flight time domestic and international
· Call Group and Meeting travel desk for parties of 10 or more
Schedule Change checks the itinerary of your schedule change PNR to ensure the new flights meet American’s schedule change guidelines. SalesLink either revalidates the ticket (Revalidate American Prime Flights) or confirms your newly rebooked flights conform to the Schedule Change guidelines by adding PNR remarks. As an industry standard, the travel professional will continue to annotate SKCHG in the endorsement box when reissuing the ticket.
Schedule Change service requests guidelines:
· The cut off time for Domestic is 2 hours
· The cut off time for International is 3 hours
· Bookings that reflect the “C/” in the Name Field (Groups of 10 or more and Corporate bookings) will need to contact the Group and Meeting Travel (GMT) desk.
SalesLink Schedule Change Options:
1. Revalidate AA Flights:
· SalesLink will revalidate the ticket and add PNR Remarks
· To qualify for a Revalidation, the segments intended to revalidate must be AA Prime – same inventory – same routings (including connection point)
2. Reissue AA Flights:
· SalesLink will verify that the new flights meet the Schedule Change guidelines and will document the PNR
· This option would apply when the AA Prime flights don’t qualify for a revalidation (connection city change, for example)
· When the AA Prime flights do not qualify for a revalidation, a reissue is required
3. Reissue 300-Mile:
· SalesLink will verify that the new flights meeting the Schedule Change guidelines and will document the PNR
· When a change to origin or destination is allowed, Reissue 300-Mile will verify that the new flights meet the Schedule Change guidelines and will document the PNR
Refund duplicate ticket allows you to refund a ticket that is identical with another ticket that is intended for travel based on the below guidelines:
· All coupons must be OK on the ticket to be refunded
· Ticket validity rules apply
· Both tickets must be active
· Tickets must be identical
o Identical first and last name on both tickets
o Identical flights
o Identical origin, destination, and routing
o Identical dates of travel
Allows a Revalidation on a refundable, non-penalty ticket containing AA Prime space only, when a voluntary change has been made to the return.
· AA Prime Flights (AA*/OA segments are not eligible)
· Fully refundable, non-penalty fares
· All fare rules have been met and no monies due for the voluntary change
Allowing an exception for a fare guarantee when the ticketing time limit restriction has not been met and / or the fare has expired or increased.
· Authorized within one business day after the reservation was created or last itinerary change made
o Agencies may use Waiver Code “24HR”. (PNR waiver documentation inhibited on BE Fares)
· No changes to air history after reservation created or last itinerary change made
· Valid on un-ticketed itineraries
· PNRs canceled by RIPA may be reinstated provided inventory is available to sell
· Not valid for GMT Fare Types
· Not valid on partially used tickets
Allows a reissue to correct the customer’s name to match government issued identification.
· Allowed on completely unused tickets
o Minor Name Corrections are processed by agencies in the agencies booking system using Waiver Code “NC03AGCY”
o Major Name Corrections can be processed in the agencies booking system with Waiver Code “MAJORNC” when qualifications are met
o Major Name Corrections can be processed by AA in SalesLink when qualifications are not met
· AA Prime itineraries that do not include “R” inventory:
o The agency can correct the name in the originally ticketed PNR and reissue as a Even Exchange using Waiver Code “NC03AGCY”
· AA*/OA and / or itineraries that include “R” inventory:
o A new PNR will be required. If the agency can secure the same inventories in the new PNR, the agency may process the “Major Name Correction” even exchange using Waiver Code “MAJORNC”
o If the agency is unable to secure the same inventories in the new PNR, Sales Support will assist. Refer to “Name Correction – Major Name Correction CSR Internal Reference” for detailed instruction depending upon the combination of carriers and / or inventories
Updated: August 2023