Revenue Integrity and PNR Automation (RIPA) - Flight Firming System

Overview
Ticketing Time Limit Control
Duplicate Booking Control
How to Avoid Canceled Segments or PNRs
Automation on Ticketed Reservations

Overview
American Airlines flight firming system, RIPA, scans all advance bookings and enforces ticketing restrictions. Unticketed reservations will be given a time limit and queued to you for action. Therefore, it is recommended you check your queues regularly to avoid having  your unticketed bookings canceled.

There are two RIPA key elements:

·         Ticketing Time Limit Control

·         Duplicate Booking Control

Ticketing Time Limit Control
 

For those PNRs that have not yet been ticketed, an SSR (Special Service Request) message will be sent with the time limit RIPA has assigned to your booking.

Every effort has been made to ensure the time limit is correct based on the inventory booked, however: 

·         If the SSR assigned date differs from the fare rule ticketing time limit, applicable fare rule ticketing time limit must be followed, failure to do so may result in a debit memo. 

·         Failure to ticket by the SSR assigned date will result in cancellation. To ensure proper recognition by RIPA, you must auto-ticket the reservation, so ticket numbers will be transmitted to Sabre.

Duplicate Booking Control

Duplicate bookings are not permitted and will be canceled immediately. This includes duplicate segments within the same PNR as well as duplicate PNRs.

·         If the system finds a duplicate segment in a booking, in most cases, the most recently added segment would be considered the valid segment and the others canceled.

·         You will be notified via your queue of any canceled duplicate bookings.

This improved firming system will help ensure that American Airlines inventory is available for customers truly intending to travel.

How To Avoid Canceled Segments or PNRs

 To avoid cancellation of duplicate or unticketed space there are five rules to follow:

·         Ticketing time limit rules

·         Auto ticket in the PNR

·         Do not book any duplicate segments or PNRs

·         Do not make fictitious bookings

·         Check your queues daily

·         Ensure the ticket is accurately reflected in the PNR

RIPA is continually enhanced and expanded to better confirm American Airlines flights. If your bookings have been assigned an incorrect time limit, please send an email to Agency.Relations@aa.com

Automation on Ticketed Reservations

Schedule Changes

30 days prior to the scheduled departure, RIPA automation will send an SSR ADTK for all Schedule Changes which have not been accepted and/or the tickets have not been reissued.

SSR ADTK YY TKT REISSUE REQD DUE TO SCHEDULE CHANGE

Voluntary Changes

For any voluntary itinerary changes made to a ticketed reservation where the tickets have not been reissued, RIPA automation will send a SSR ADTK with a time and date of when the ticket reissue must be completed.

SSR ADTK YY TKT REISSUE REQD BY (local time) (local date)

Departures greater than 24 hours: The ticket reissue deadline is 24 hours from the time of the booking.

Departures within 24 hours: The ticket re-issue deadline is 10 minutes from the time of the booking.

Updated: December 2024