Revalidate Full Fare Ticket

Revalidation is a procedure in which qualifying itinerary changes can be made without re-issuing the entire ticket. The ticket is updated to reflect the new date/time/flight, once

the ticketed flight is cancelled and rebooked.

Applicable when a voluntary change has been made to the return on a refundable, non-penalty ticket containing AA Prime space only.

Eligibility

·         AA/AE Prime Flights only (AA*/OA segments are not eligible)

·         Fully refundable, non-penalty fares

·         All fare rules have been met and no monies due for the voluntary change

·         Voluntary changes only, maintaining same routing and same ticketed inventory

o   For involuntary changes, follow Schedule Change procedures

SalesLink Self-service

·         Update the itinerary with the new flight/s

·         Login in SalesLink

·         Under Request Type, select Waiver

·         Enter the AA PNR/Order

o   If applicable, enter the CART number

·         Under Service Type, select Revalidate Ticket

·         Click Next to continue or Cancel to end the transaction

·         PNR and VCR details will display

·         Verify Details are correct including passenger type

o   If information is correct, click Next

o   If information is not correct select Cancel. Correct the information and start again

·         SalesLink will display a waiver summary

·         Select Submit to complete your transaction

·         A message confirming the waiver has been processed will display

If the request is successful, your PNR/Order is documented with the applicable information. The PNR/Order documentation is either in the remarks area or the OSI/SSR of your PNR based on your GDS.