SSR Codes for Customer Contact during IROPS
American is committed to contact and advise our customers of any flight changes due to schedule interruptions which occur within the operational window of 72 hours prior to departure.
Without customer contact details, we cannot effectively inform customers of flight changes, potentially leading to missed connections, travel disruptions and diminished customer experience. Therefore, American Airlines fully supports the amendment to Resolution 830d effective June 2019 which mandates that Travel Agencies provide accurate and complete customer contact information, this allows our customers to arrive ‘ready-to-board’ at the airport and ensures a better travel experience for our mutual customers.
The following SSR codes are used to provide essential customer contact information for effective communication during Schedule Irregularity (IROPS) events:
· CTCE – customer’s email address
· CTCM – customer’s mobile phone number
· CTCR – customer refuses to provide contact information
Format examples:
|
Information |
Format |
Example |
|
|
CTCE/(Email Address)-(Name Assoc.) |
CTCE/JOHN.SMITH/AOL.COM-1.1 |
|
CTCE/(Email Address)/(language code)-(Name Assoc.) |
CTCE/MARY.CHAN/AOL.COM/EN-1.1 |
|
|
CTCE(segment number)/(Email Address)-(Name Assoc.) |
CTCE2/JOHN.SMITH/AOL.COM-3.2 |
|
|
CTCE(A means All)/(Email address)-(Name Assoc.) |
CTCEA/JOHN.SMITH/AOL.COM-2.1 |
|
|
Mobile |
CTCM/(Phone Number)-(Name Assoc.) |
CTCM/1223344444-1.1 |
|
CTCM/(Phone)/(Language Code)-(Name Assoc.) |
CTCM/1234455555/DE-1.2 |
|
|
CTCM/(Segment)/(Phone)-(Name Assoc.) |
CTCM1/1223344444-1.1 |
|
|
CTCMA(A for all)/(Phone)-(Name Assoc.) |
CTCMA/1223344444-1.1 |
|
|
Refused to provide |
CTCR/(Free Text)-1.1 |
CTCR/REFUSED TO PROVIDE CTC INFO-1.1 |
|
CTCR/(All Segments)/(Free Text)-1.1 |
CTCR/REFUSED-1.1 |
|
|
CTCR/(Segment)/(Free Text)-(Name Assoc.) |
CTCR1/REFUSED TO GIVE CTC INFO-1.1 |
Updated: December 2024