Corporate Offerings CLID – Frequently Asked Questions - Please note, Corporate benefits will end on April 21, 2024.

As we strive to become the easiest airline to do business with, we are actively looking for new ways to elevate the experience of our corporate customers. Our corporate travelers will receive access to a suite of benefits when on business travel. For travelers to receive the benefits, AA requires the corporate traveler’s reservation to indicate the corporation’s TOUR CODE in the SSR CLID field

To help in your understanding of the corporate recognition requirements and eligibility we have created the below Frequently Asked Questions (FAQ) document for your review.

1.     What benefits are available for corporate travelers?

·         Preferred Seats

o    Corporate customers will have access to main cabin preferred seats located closer to the front of the plane, allowing them to access their seat quicker when boarding and exiting more quickly when getting off, by visiting “Manage Trips/ Check-In” on www.aa.com.

·         Priority Access

o    This feature includes Priority Check-in, Priority Security, Priority Boarding, and Priority Reaccommodation.
Priority Boarding provides an opportunity to assign all corporate travelers to Boarding Group 4 unless they are eligible for a higher boarding group priority based on their AAdvantage® status, or fare purchased. To gain access to Group 4 Boarding an AAdvantage number is not required in the PNR

2.     Who is eligible?

·         Customers qualify for these benefits when traveling on company business for an employer with an active American Airlines Corporate Travel Agreement at the time of ticketing and travel.  

·         We require the corporate traveler’s ticket to contain the tour code information per the contract as well as the reservation to include the SSR CLID Field with the corporation’s tour code per the contract

o    IN0000XX (IN# plus 2 letter suffix) or

o    CXXXXXXAXXXXX (CART plus AN) or

o    CXXXXXX (CART)

3.     Do these benefits also apply to flights operated by joint airline partners?

These benefits apply for eligible customers on BA*AA, IB*AA, AS*AA and AS Prime. These are also offered on flights marketed and operated by American Airlines.

4.     Who is responsible for entering the Tour Code in the corporate traveler’s reservation?

·         To identify which corporate travelers qualify based on their tour code (per contract), we now require the AOR’s to enter the tour code in the SSR CLID field located in the customer’s PNR.

·         This can also be added in the SAP Concur online booking tool in site administration. The site administrator would need to add the remark in the Finishing Template Editor so that it is appended when AA segments are present in the PNR. To read more on how to do this click here

5.     What is an SSR?

·         SSR stands for Special Service Request (SSR) and is used by airport personnel to identify customers who require special needs.

6.     What does the CLID mean?

·         The CLID (Client ID) is a 4-letter reason code which follows the SSR entry to help identify a specific need. We require entering the corporate tour code in the SSR CLID field in the PNR so our systems identify which corporate travelers qualify for prioritization.

7.     Is it possible to enter an SSR CLID when the flight segment status is “desired” (DS), “waitlisted” (LL/HL), or “no segment” (NO)?

·         Sabre moved the CLID verification to the “end transaction” process to allow Sabre agents to use customer profiles/Level 1 Stars to move-in CLID information prior to booking the itinerary when the carrier code specific entries are used. If at “end transaction”, there is no corresponding airline, the CLID will be removed from the PNR

                                          i.    If at “end transaction” there is no valid segment status for any participating carriers (DS, LL/HL, etc.) then they will receive an error message such as:

.SEG NOT CONFIRMED.NOT ENT BGNG WITH

8.     Is it possible to enter ‘CLID’ for all customer flight bookings?

·         Unfortunately, Sabre requires entering the ‘CLID’ format when the flight segments are identified as AA prime and AA marketed flights.

9.     Does entering the SSR CLID (‘IN0000XX’) change the tour code requirements on the ticket?

·         There are no changes to the tour code entries required by your contract terms. The SSR CLID entry is independent of the tour code requirements.

10.  What other joint alliance partners are included in this SSR CLID input?

·         Alaska Airlines (AS), British Airways (BA) and Iberia (IB) are the only joint alliance partners requiring SSR CLID entries as shown in the above GDS format instructions (listed in the far right column of the GDS formats table). However, you must utilize the information on their contract addendum in place of the AA tour code.

11.  What are the legal terms and conditions affiliated with eligible corporate travelers?

·         Eligible corporate traveler applies to a customer traveling on company business for an employer with an active American Airlines Corporate Travel Agreement at the time of ticketing and travel.

12.  What does the sample format “IN0000XX” represent?

·         The tour code reflected on your contract is what should be used in this field. In most cases it should be IN0000XX. It may also be CART/AN or in some cases it may be just the CART. The format for adding these options are the same as shown below. Include the correct tour code following the ‘/’.

13.  What are the GDS formats for an SSR CLID input?

Updated: June 2023