Corporate Experience Booking Instructions and CLID FAQs
10OCT24
Corporate Experience CLID
As American strives to create an elevated experience for our corporate partners, travelers on a corporate agreement will receive access to a suite of benefits when on business travel, known as Corporate Experience. For travelers to receive the benefits, we require the corporate traveler’s reservation to indicate the corporation’s TOUR CODE in the SSR CLID field.
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GDS |
AA Prime in the itinerary |
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Sabre, Abacus, Infini |
3CLIDAA/IN0000XX |
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Amadeus |
SR *CLIDAAHK/IN0000XX |
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Apollo |
¤:3SSRCLIDAAHK1/IN0000XX |
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Galileo |
SI.SSRCLIDAAHK1/IN0000XX |
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Worldspan |
3SSR CLID AA HK/IN0000XX |
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NDC |
Reach out to your Technology Provider |
Frequently Asked Questions
To help in your understanding of Corporate Experience eligibility we have created the below Frequently Asked Questions (FAQ) document for your review.
1. What benefits are available for corporate travelers?
· Preferred Seats
Corporate travelers will have access to main cabin preferred seats located closer to the front of the plane, window and aisle locations, allowing them to access their seat quicker when boarding and exiting more quickly when getting off. Seat selection varies based on technology partner:
o Modern retailing technology (NDC) – seats may be selected at the time of booking in your company's authorized booking channels when available, or after ticketing on aa.com or the American app.
o Legacy channels – seats can be selected after ticketing on aa.com or the American app.
· Priority Privileges
This feature includes Priority Check-in, Priority Security and Priority Boarding. Priority Boarding provides an opportunity to assign all corporate travelers to Boarding Group 4 unless they are eligible for a higher boarding group priority based on their AAdvantage® status, or fare purchased. To gain access to Group 4 Boarding an AAdvantage® number is not required in the PNR.
· Disruption Recovery
Corporate travelers receive higher priority when being re-accommodated to a new flight during irregular operations, including maintaining initial seat and cabin selections. This happens automatically and no action is needed by the traveler.
2. Who is eligible?
· Customers qualify for these benefits when traveling on company business for an employer with an active American Airlines Corporate Travel Agreement at the time of ticketing and travel.
· We require the corporate traveler’s ticket to contain the tour code information per the contract as well as the reservation to include the SSR CLID Field with the corporation’s tour code per the contract.
o IN0000XX (IN# plus 2 letter suffix) or
o CXXXXXXAXXXXX (CART plus AN)
3. What flights do these benefits apply on?
· These benefits are offered on flights operated by American Airlines.
4. Who is responsible for entering the Tour Code in the corporate traveler’s reservation?
· To identify which corporate travelers qualify based on their tour code (per contract), we now require the AOR’s to enter the tour code in the SSR CLID field located in the customer’s PNR.
· This can also be added in the SAP Concur online booking tool in site administration. The site administrator would need to add the remark in the Finishing Template Editor so that it is appended when AA segments are present in the PNR. To read more on how to do this click here.
5. What is an SSR?
· SSR stands for Special Service Request (SSR) and is used by airport personnel to identify customers who require special needs.
6. What does the CLID mean?
· The CLID (Client ID) is a 4-letter reason code which follows the SSR entry to help identify a specific need. We require entering the corporate tour code in the SSR CLID field in the PNR so our systems identify which corporate travelers qualify for corporate experience.
7. Is it possible to enter an SSR CLID when the flight segment status is “desired” (DS), “waitlisted” (LL/HL), or “no segment” (NO)?
· Sabre moved the CLID verification to the “end transaction” process to allow Sabre agents to use customer profiles/Level 1 Stars to move-in CLID information prior to booking the itinerary when the carrier code specific entries are used. If at “end transaction”, there is no corresponding airline, the CLID will be removed from the PNR.
o If at “end transaction” there is no valid segment status (DS, LL/HL, etc.) then they will receive an error message such as: SEG NOT CONFIRMED.NOT ENT BGNG WITH
8. Is it possible to enter ‘CLID’ for all customer flight bookings?
· Unfortunately, Sabre requires entering the ‘CLID’ format when the flight segments are identified as AA prime flights.
9. Does entering the SSR CLID (‘IN0000XX’) change the tour code requirements on the ticket?
· There are no changes to the tour code entries required by your contract terms. The SSR CLID entry is independent of the tour code requirements.
10. What other Joint Business partners are included in this SSR CLID input?
· We’re working to evolve Corporate Experience in partnership with our Joint Business partners to expand its benefits, delivering more value to your travel program in 2025 and beyond.
11. What are the legal terms and conditions affiliated with eligible corporate travelers?
· Eligibility for Corporate Experience applies to a customer traveling on company business for an employer with an active American Airlines Corporate Travel Agreement at the time of ticketing and travel.
12. What does the sample format “IN0000XX” represent?
· The tour code reflected on your contract is what should be used in this field. In most cases it should be IN0000XX. It may also be CART/AN. The format for adding these options are the same as shown in the chart above. Include the correct tour code following the ‘/’.