BSP Residual Refund Application (RA)

Travel Agency procedures to submit Refund Application (RA) via BSP to refund residual to a travel voucher.

Residual Value Refund Application (RA) Guidelines

If the original non-refundable ticketed fare is of higher value than the new-ticketed fare, the customer is entitled to the residual amount, unless otherwise stated in the fare rule. Travel Agents may submit a Refund Application (RA) for the residual amount after travel is complete.

·         The residual amount will be issued in the form of a transportation voucher issued under the name that appears on the original ticket.

·         Vouchers will be mailed to the agency address listed on the Refund Application (RA).

o   For MCLA locations with Ticketing Sales Centers (TSC), vouchers may be picked up in person once the approval message has been received via email.

·         When a change fee/penalty fee applies, it should be deducted from the residual value (difference in fare amount).

o   Verify fare rules for fee information.

RA for a travel voucher may be submitted when:

·         A ticketed passenger chooses to downgrade prior to departure of the originating flight because a new fare has been introduced in the market or a current fare has been reduced.

·         When the customer is changing their continuing and/or return flights on a partially used ticket, resulting in a residual value based on the reissue calculation.

·         When applicable, the agency must deduct the change fee/penalty fee from the residual amount when the ticket is exchanged.

o   If a wholly unused 001 ticket is applied toward the purchase of a new ticket of lower value, same or different cabin, the remaining value less the change fee may be submitted on an RA.

o   When applicable, the agency must deduct the change fee/penalty fee from the residual amount when the ticket is exchanged.

·         When a customer has a Transportation Voucher issued by AA and the agency will apply it towards a ticket of lower value, any remaining value may be submitted on an RA for a new transportation voucher which will be issued under the name that appears on the original voucher.

Note: For tickets issued using a corporate discount, the agency is required to ensure the tour code is populated either manually, via their Exchange/Reissue tool, or via their back-office finishing tool. Failure to include the tour code on reissues could result in a debit memo.

Residual EMDs issued in NDC

·         Residual EMDs issued in NDC are for accounting purposes only. The residual EMD number is not reported to BSP/AA and may not be applied towards future travel on American

·         To obtain a residual value voucher towards future travel on American, a Refund Application must be completed in BSP as outlined in this policy

·         Complete the refund application for the higher-value ticket number that was exchanged (AA is unable to view the residual EMD information)

Updated: November 2024