Bereavement and Critical Illness Exception Requests

Tickets may be considered for refund in the event of the death of the customer, immediate family, or traveling companion. American requires proof of relationship for immediate family member.

U.S. agencies processing through ARC	International IATA agencies processing through BSPLink
Submit refund request through American's Refunds Website	Submit refund request via BSPLink
Refundable tickets with a penalty fee may be submitted after processing the applicable refund based on the fare rules with supporting documentation*	Penalty Fee Refund request may be submitted via BSPLink RA with supporting documentation* for death of customer, immediate family member, or traveling companion
Include supporting documentation* for death of customer, immediate family member, or traveling companion
*Supporting documentation includes death certificate or obituary, proof of relationship, and ticket information

American Airlines will no longer accept a physician’s medical note for refund of tickets due to illness. However, some extenuating exceptions may be considered due to critical illness of customer, or traveling companion with qualifying documentation submitted directly to American Refunds team at refunds.aa.com