Special Travel Exception Policy
Affected Airport Codes:	CLT, ORD, MIA, JFK, DFW,LAX, PHL, PHX, DCA, LGA, BOS
Tickets Issued On/Before:	July 18, 2024
Impacted Travel Dates:	July 19, 2024
New Travel Dates:	July 18–25, 2024
Reissuance of Tickets On/Before:	Same day as flight rebooking
Inventory Requirements:	Lowest Inventory Available - Same Cabin Basic Economy - Refer to Inventory Requirements
Endorsement Box Requirements: Ticket Reissue Required	18JUL24A

Affected Airports - City , State Association:

• Boston, MA  (BOS)
• Charlotte, NC  (CLT)
• Chicago O’Hare, IL  (ORD)
• Dallas/Fort Worth, TX  (DFW)
• Los Angeles, CA  (LAX)
• Miami, FL  (MIA)
• New York JFK, NY  (JFK)
• New York LGA, NY  (LGA)
• Philadelphia, PA  (PHL)
• Phoenix, AZ  (PHX)
• Washington Reagan, DC  (DCA)

For complete details View

Update July 19, 2024

Affected cities: DCA, LGA, BOS

American Airlines has implemented a special exception policy to our travel partners that is now available for our mutual customers due to the Crowdstrike Outage.


Our Travel Notice exception policies on American are also available when ticketed to/from/through on our Joint Business partners: This applies to both prime and codeshare flights as shown below:

Special Travel Exception Policy
Affected Airport Codes:	CLT, ORD, MIA, JFK, DFW,LAX, PHL, PHX, DCA, LGA, BOS
Tickets Issued On/Before:	July 18, 2024
Impacted Travel Dates:	July 19, 2024
New Travel Dates:	July 18–25, 2024
Reissuance of Tickets On/Before:	Same day as flight rebooking
Inventory Requirements:	Lowest Inventory Available - Same Cabin Basic Economy - Refer to Inventory Requirements
Endorsement Box Requirements: Ticket Reissue Required	18JUL24A
Changes to Origin/Destination:	Not Allowed 300-mile radius allowed Refer to Changes to Origin/Destination
Changes to Connection City:	Allowed
Changes to Co-Terminal:	Allowed
Sales Support Authorization:	Self-serve using our 24/7 SalesLink servicing tool. Select the service waiver, Travel Notice, to validate the requested change falls within the Travel Notice parameters   Not a registered SalesLink user?  Register here
Extended Travel Rebooking:	Allowed Note: The new ticket must include: TNADVE/18JUL24A in the Endorsement Box or will be subject to a debit memo
Refund Eligibility:	No Refund Allowed Canceled flight or delayed flights may qualify for a refund via GDS/ARC/BSP
Travel to/from/through on American, and JB Operated and Marketed Flights:	Aer Lingus (El) / AA*El British Airways (BA) / AA*BA Finnair (AY) / AA*AY Iberia (IB) / AA*IB Japan Airlines (JL) / AA*JL Qantas Airways (QF) / AA*QF

Inventory Requirements

 

• Must be booked in B inventory only. If B inventory is not available, then an alternate flight must be selected. Advance Purchase and Ticket Change restrictions are waived.

 

Instant Upsell -

 

 

Endorsement Box Requirements

• Endorsement Box must include: 18JUL24A
  • Refer to individual Travel Notice for Event Name
• Ticket Reissue required. This is the only required verbiage and supersedes all other information.

 

Instant Upsell -

 

Changes to Origin/Destination - Not Allowed

• Waive Change Fee
• Ticket reissue for original ticketed fare
• 300 Mile Radius is always allowed, unless otherwise stated in the notice
• Changes to origin/destination are not permitted for the travel notice
• Any changes made to origin/destination all fare rules apply

 

300-Mile Radius Only - Allowed

 

• Within same country
• For booking inventory, view Inventory Requirements

Basic Economy Short-haul fares

book in B inventory only.If B inventory is not available, then an alternate flight must be selected.

 

Changes to Connection City

• Allowed

 

Changes to Co-Terminal

Changes to Co-terminal and MAC airports on AA Prime and AA*/Codeshare flights are allowed

• Co-terminal & MAC Airports are considered the same routing.  

Co-terminal Airports
Houston Los Angeles Miami New York City San Francisco Washington D.C.	HOU / IAH LAX / BUR / LGB / ONT / SNA MIA / FLL JFK / LGA SFO / OAK / SJC DCA / BWI / IAD
Multi-Airport Cities
Chicago Dallas Houston London Milan New York City Paris St. Lucia Tokyo Washington D.C.	ORD / MDW DFW / DAL IAH / HOU LHR / LGW / STN / LCY MXP / LIN JFK / LGA CDG / ORY UVF / SLU HND / NRT DCA / IAD

 

 

Reissue Policy Information

American Airlines will waive change fees and travel agents may rebook and reissue tickets provided the below guidelines are met and applied:

 

• Affected itinerary includes flights on: AA, AA*/AY, AY, AA*/BA, BA, El, AA*/El, AA*/IB, IB, AA*/JL, JL, AA*/QF, QF
  • Ticket issued on the following ticket stock: AA 001, AY 105, BA 125, El053, IB 075, JL 131, QF 081
• Applies to AA*/oneworld flights
• Travel has not commenced on the affected flight segment and the ticket has not been reissued by American Airlines
• The first departure flight is more than 2 hours away
• Affected coupons are in OK status
• Travel reissuance only in accordance to dates identified in the applicable Travel Notice Exception Advisory
• More than one change allowed without an additional collection, including penalty or change fee within the Travel Notice dates
• Original issuing agency responsible for ticket reissue
• Ticket Revalidation not permitted
• When changes to the outbound travel occur, the unaffected return date may be changed to protect the original length of the trip
  • The return travel must be booked in the original class of service (inventory)
• Changes outside of these guidelines are subject to the reissue rules of the ticketed fare. This includes any applicable additional collection or Change Fee
  • Refer to Extend Travel Rebooking after the Travel Event
• Basic Economy must be rebooked in the appropriate Basic Economy inventory
• Please ensure the above procedures are accurately followed to prevent debit memo issuance

 

Rebooking - Exception to Fare Rules

Exception to Fare Rules: All fare rules apply with the exception of the following:

 

• Advance Purchase requirement waived
• Minimum/Maximum Stay requirement waived
• Change Fee waived
• When changes to the outbound travel occur, the unaffected return date may be changed to protect the original length of the trip. The return travel must be booked in the original class of service (inventory).

 

SalesLink Request

• Rebook flights in compliance with Travel Notice Exception Policy
• Log-in to SalesLink at www.saleslink.aa.com
• Request Type: select 'Service'
• Input AA PNR
• Waiver Type: select 'Travel Notice'
• Travel Notice: select applicable Travel Notice event name
• Select 'Next' - and complete request
• Verify: SalesLink approval remarks in PNR
• New Ticket Endorsement Box: Enter event name only
• Ticket Reissue required

Endorsement Box requirement: 18JUL24A or the exchange will be subject to a debit memo

 

Extend Travel Rebooking Guidelines

If customers are unable to rebook within the New Travel Dates, may reschedule their reservation to/from the same city or alternate cities and reissue their ticket with the below guidelines:

• Cancel their itinerary and apply the value of the original ticket towards the purchase of a new ticket for travel commencing within 1 year from the date of original issuance
• Change fee only is waived as long as the original ticket is reissued within ticket validity and the impact dates are in accordance with those identified in the Travel Notice
• Customer's new itinerary is rebooked/ticketed at current applicable fare and rules, additional monies may apply
  • Basic Economy fares qualify for Extended Travel Rebooking.
    • Basic Economy fares may only be used towards the purchase of other Basic Economy fares.
• If new ticket price is lower than original ticket the residual is forfeited.
  • Residual MCO's are not allowed when using the TNADVE waiver code for reissue.
• Extend Travel Rebooking does not apply to tickets in conjunction with Instant Upsell (IU)

 

Refund Policy Information

When the flight is cancelled or the length of delay is 91+ minutes, travel agents may refund ticket(s) through normal GDS/ARC/BSP processing.
Refer to our Schedule Irregularity policy for delays 90 minutes or less.

 

• Refund To Original Form Of Payment - All penalties/fees waived
• Fares include:
  • Non-Refundable Fare
  • Refundable Fare with cancellation Fee
  • Basic Economy Fare
  • Bulk/Opaque Fare

 

Travel Agent to Process Ticket Refund To Original Form Of Payment (FOP)
U.S. (ARC) agencies: Process the refund through your GDS If unable to process through your GDS: may submit through ARC/IAR Refund Exchange Notification (REN) using the waiver code: TNADVR	International (BSP) agencies: Process the refund through your GDS If unable to process through your GDS: may submit through BSPLink Refund Application (RA) using the waiver code: TNADVR

 

Note: If the ticket has been exchanged by American as an INVOL submit the refund request directly with American. Refer to American Airlines Refunds.

 

When the flight is not cancelled or the length of delay is 90 minutes or less, a refund does not apply:

• If customer elects to cancel their reservation and use the value of the ticket toward the purchase of a new ticket outside the Travel Notice dates; may use Extend Travel Rebooking or may hold ticket for future travel; all rules and restrictions apply.
• Travel must commence no later than one year from the date of original issuance.

 

En route/Diversion

• Connecting customers' en route to one of the above-listed destinations or whose flights are diverted will have the option to return to their original departure city and rebook travel to alternate future dates.
• Customers should work directly with the airport to obtain a boarding pass for return travel to their original departure city. If the customer wishes to rebook travel to alternate future dates, please contact American Airlines Reservations for assistance. Alternatively, they may receive a refund if re-accommodation options are unacceptable.
• If a ticket has already been reissued by American Airlines or the ticket is partially used, travel agents must submit the refund request online at https://prefunds.aa.com/refunds/

 

Resources

American Airlines will continue to monitor this Travel Notice Exception Advisory and adjust this policy if needed. Changes will be posted on AA.com and www.saleslink.aa.com reference. Please check these sources frequently for the most up to date information.

 

• www.saleslink.aa.com Reference: Select Travel Notice Policy - Travel Agency Guidelines
• Visit www.saleslink.aa.com and navigate to AA News and Offers to view current travel notices.
• Contact your Sales Support Center 800-621-8489 or American Airlines Reservations 800-433-7300 (U.S. and Canada) or for Reservations outside the U.S. and Canada, please see our Worldwide Reservations Numbers American Airlines encourages all customers to check flight and gate status prior to leaving for the airport. For complete travel information, visit AA.com.

 

Groups

• Group reservations must be changed by AA Group & Meeting Travel
• Information contained on this web site is subject to change at any time without notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.