Reason:

Flooding resulted in the closure of POA (Porto Alegre) airport.

Requirement:

• Tickets Stock must be AA/001

• Rebook on G3 Prime or AA*/G3 to AA To/From POA.

• Use the same ticketed inventory

Special travel considerations

Rebooking options

·        AA Rebook on G3 Prime or AA*/G3 to AA To/From POA. See alternate airports allowed 

Inventory requirements

Use the same  ticketed inventory

• If original AA inventory is not available, rebook lowest available inventory in the same ticketed cabin

Reissue policy information

Travel agents may rebook and reissue tickets as an even exchange provided the below guidelines are met and applied:

·         Ticket must be issued on AA 001 ticket stock

·         Travel has not commenced on the affected flight segment and the ticket has not been reissued by American Airlines

·         The first departure flight is more than 2 hours away

·         Affected coupons are in OK status

·         Ticket reissuance only in accordance with dates identified in this policy

·         More than one change allowed without an additional collection, including penalty or change fee within the policy dates

·         Original issuing agency responsible for ticket reissue

·         Ticket revalidation not permitted

·         When changes to the outbound travel occur, the unaffected return date may be changed to protect the original length of the trip The return travel must be booked in the original class of service (inventory) unless the return flight also falls within the policy

·         Changes outside of these guidelines are subject to the reissue rules of the ticketed fare

·         Unless otherwise specified, Basic Economy must rebooked in B inventory in the Main Cabin

·         Please ensure the above procedures are accurately followed to prevent debit memo issuance

Endorsement box requirement

·         Endorsement box must include the waiver code: SCDCHG 

·         Ticket reissue required. This is the only required verbiage and supersedes all other information

Changes to origin/destination

·         May use 300 mile radius to protect customers

Example: Customer traveling POA-GRU on G3, GRU-MIA on AA, may travel GEL-GRU on G3, GRU-MIA on AA

The following alterate cities may be used: CXJ, FLN, GEL, QNS, NVT, PET, PFB, XAP

Co-terminal and MAC airports

·         Changes to co-terminal and MAC airports on AA Prime flights are allowed

o   Co-terminal and MAC airports are considered the same routing

Refund Policy

If protection options are not available/acceptable, customers may request a full refund to the original form of payment wainving all fees.

·         A refund applies to tickets issued on AA001 ticket stock for service on American and travel to/from the cities indicated in this notice. This applies to all published, private, and leisure fares.

·         Tickets will be refunded to the original form of payment (FOP)

·         Penalty fee is waived

·         If the itinerary is not already cancelled, be sure to cancel the space prior to submitting the ticket for refund

·         The refund must be processed using the waiver code SCRFND. You can self-service by using any of the following methods to refund:

·         Via the GDS/System (preferred method)

·         ARC/IAR Refund Exchange Notice (REN)

·         BSP Refund Application (RA)

·         Note: If the ticket has been exchanged by American as an INVOL, please submit the refund request directly with American. Refer to American Refunds