Issued: March 4, 2024

Dear Partner,

British Airways (BA) will be migrating to a product within their system called ‘Single PNR.’ This product provides BA the ability to host all the information in a single PNR to include both prime and codeshare flights (both marketing and operating PNRs) and allows them to make changes to their operating flights within their system.

Here’s what you need to know

• While bookings post migration will look no differently in other systems, The BA migration will impact BA flights departing between 18MAR24 - 22MAR24. Therefore, prior to the migration, AA will take the following actions on all AA*/BA segments for travel between 18-22 March ONLY, in order to ensure check-in and post departure transactions process correctly during this four-day period:
  • Starting March 4, all AA*/BA flights departing 18-22 March will be closed for sale.
  • Revenue Integrity and PNR Automation (RIPA) will rebook PNRs with AA*/BA codeshare segments to BA prime.
    • Applicable Special Service Request codes (SSRs) will be added.
    • Tickets will be reissued for all direct channel bookings.
  • RIPA will document the PNRs with:
    • OTHS BA SPNR MIGRATION
    • 5H-BA SPNR MIGRATION
• In addition, please note that AA reservations and Partner Airlines’ staff will not be able to make codeshare sales via partner airlines for the above dates.
• For customer calls received to make voluntary changes for travel during the migration period, BA prime flights will need to be rebooked, following all applicable fare rules.

Travel Agency Bookings

• For all agency bookings, please note that the following actions will be taken:
  • RIPA will rebook PNRs with AA*/BA codeshare segments to BA prime.
  • RIPA will document the PNRs with: SSR ADTK YY TICKETS MUST BE REISSUED MKTG CARRIER CHANGE.
  • Endorsement Box Requirements : SKCHG
• If the agency has not reissued the ticket 72 hours prior to departure, American will reissue the ticket on behalf of the agency.
• If the rebooking results with no American space in the PNR, the agency will no longer be able to access the PNR and American will reissue the ticket

This information can also be found on SalesLink by viewing:

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Sincerely,

Agency Relations
American Airlines Modern Retailing