Israel Political Unrest Update - Temporary Suspension of Service

Israel Political Unrest Update - Temporary Suspension of Service

 

Issued: October 13, 2023

Update: October 30, 2023

·         Additional Guidelines added for extended ticketed travel dates

Update: December 12, 2023

·         Additional Guidelines added for AJB or LY via Europe only

Travel agency guidelines

This booking policy applies for our ticketed customers on American (001) who are affected by political unrest in Israel for travel to and from Tel Aviv, Israel (TLV).

 

Please be guided by the following information:

 

Special travel considerations

Affected airport codes

TLV

Ticketed on/before

October 6, 2023

Effective for ticketed travel dates

October 13 – December 4, 2023

December 5, 2023 – January 8, 2024 – see Additional Guidelines in policy

January 9, 2024 – March 29, 2024 – see Additional Guidelines in policy

Reissue ticket on/before

Same day as flight rebooking

Rebooking options

See rebooking options in policy

Inventory requirements for

rebooking options

See inventory requirements in policy

Endorsement box requirements

SKCHG TLV

Change to origin/destination

Not allowed

Change to connection city and/or
 co-terminal / MAC airport

Allowed

Refund

Allowed

Phone contact

Ensure the customer’s phone contact number is updated

 

Rebooking options

·         AA Prime and/or AA*/Joint Business via Europe then LY Prime to/from TLV

·         AA Prime and/or Joint Business Prime via Europe then LY Prime to/from TLV

·         LY Prime transatlantic to/from TLV (allowed for Business Cabin fares only)

Joint Business includes AA, AY, BA, IB

 

Inventory requirements

Valid for ticketed travel dates of October 13 – December 4, 2023 only.  

  • See Additional Guidelines for travel dates December 5, 2023 – January 8, 2024
  • See Additional Guidelines for travel dates January 9, 2024 - March 29, 2024

AA Prime, AA*/Joint Business, Joint Business Prime

If original inventory is not available, rebook lowest available inventory in the same ticketed cabin up to and including H for the main cabin unless otherwise noted below.

Basic Economy fares

·         AA Prime and AA*/flights – book in B inventory

·         AJB Prime – book in the lowest available inventory up to and including H inventory

LY Prime

Rebook inventory as indicated below based on ticketed inventory. *Rebook lowest available inventory on LY listed for the comparable AA inventory

LY Transatlantic

Originally ticketed on AA

Rebook on LY Transatlantic

J, C, D, R, I

J


            
LY within Europe (not valid transatlantic)

Originally ticketed on AA

Rebook on LY within Europe*

J

C, I, D, Z, J or lower cabin inventories

C, D

D, Z, J or lower cabin inventories

R, I

J or lower cabin inventories

W

W, Q, B, P or lower cabin inventories

P

P or lower cabin inventories

Y

Y, M, K, V, S, L, H, N, G, O, U

H, K

V, S, L, H, N, G, O, U

M, L

L, H, N, G, O, U

B, V, S, N, Q, O

N, G, O, U

 

Reissue policy information

Travel agents may rebook and reissue tickets as an even exchange provided the below guidelines are met and applied:

·         Affected itinerary includes flights on: AA, AA*/AY, AY, AA*/BA, BA, AA*/IB, IB

·         Ticket must be issued on AA 001 ticket stock

·         Travel has not commenced on the affected flight segment and the ticket has not been reissued by American Airlines

·         The first departure flight is more than 2 hours away

·         Affected coupons are in OK status

·         Ticket reissuance only in accordance with dates identified in this policy

·         More than one change allowed without an additional collection, including penalty or change fee within the policy dates

·         If connection via Europe results in a stopover exceeding 24 hours, additional applicable taxes must be collected

·         Original issuing agency responsible for ticket reissue

·         Ticket revalidation not permitted

·         When changes to the outbound travel occur, the unaffected return date may be changed to protect the original length of the trip The return travel must be booked in the original class of service (inventory) unless the return flight also falls within the policy

o   Exception: New return flights applicable to travel on AA, AA*/JB, and JB Prime flights only

·         Changes outside of these guidelines are subject to the reissue rules of the ticketed fare

·         Unless otherwise specified, Basic Economy must rebooked in B inventory in the Main Cabin

·         Please ensure the above procedures are accurately followed to prevent debit memo issuance

 

Endorsement box requirement

·         Endorsement box must include the waiver code: SKCHG TLV

·         Ticket reissue required. This is the only required verbiage and supersedes all other information

 

Changes to origin/destination

·         Not allowed

 

Co-terminal and MAC airports

·         Changes to co-terminal and MAC airports on AA Prime flights are allowed

o   Co-terminal and MAC airports are considered the same routing

Co-terminal airports

MAC airports

Houston

HOU, IAH

Chicago

ORD, MDW

Los Angeles

LAX, BUR, LGB, ONT, SNA

Dallas

DFW, DAL

Miami

MIA, FLL

London

LCY, LGW, LHR, STN

New York City

JFK, LGA

Milan

LIN, MXP

San Francisco

SFO, SJC

Paris

CDG, ORY

Washington D.C.

DCA, BWI, IAD

St. Lucia

SLU, UVF

 

 

Tokyo

HND, NRT

 

Refund Policy

·         A refund applies to tickets issued on AA001 ticket stock for service on American and travel to/from the cities indicated in this notice. This applies to all published, private, and leisure fares.

·         Tickets will be refunded to the original form of payment (FOP)

·         Penalty fee is waived

·         If the itinerary is not already cancelled, be sure to cancel the space prior to submitting the ticket for refund

·         The refund must be processed using the waiver code SCRFND. You can self-service by using any of the following methods to refund:

·         Via the GDS/System (preferred method)

·         ARC/IAR Refund Exchange Notice (REN)

·         BSP Refund Application (RA)

·         Note: If the ticket has been exchanged by American as an INVOL, please submit the refund request directly with American. Refer to American Refunds

 

Additional Guidelines

Applies to customers ticketed to travel December 5, 2023 – January 8, 2024 only

·         Travel has not commenced on ticket:

AA Prime, AA*/Joint Business, Joint Business Prime

Joint Business includes AA, AY, BA, IB

 

If original inventory is not available, rebook lowest available inventory in the same ticketed cabin up to and including H for the main cabin unless otherwise noted below.

Basic Economy fares

·         AA Prime and AA*/flights – book in B inventory

·         AJB Prime – book in the lowest available inventory up to and including H inventory

 

·         Travel has commenced on ticket, but not completed (customer mid-trip):

o    Customers may rebook using guidelines above to rebook on AA Prime, AA*/Joint Business, or Joint Business Prime (Joint Business includes AA, AY, BA, IB)

 

 

LY Prime

Rebook inventory as indicated below based on ticketed inventory. *Rebook lowest available inventory on LY listed for the comparable AA inventory

LY Transatlantic

Originally ticketed on AA

Rebook on LY Transatlantic

J, C, D, R, I

J


            LY within Europe (not valid transatlantic)

Originally ticketed on AA

Rebook on LY within Europe*

J, C, D

D, Z, J or lower cabin inventories

R, I, Z

J or lower cabin inventories

W

W, Q, B, P or lower cabin inventories

P, U

P or lower cabin inventories

Y

V, S, L, H, N, G, O, U

H, K, M, L, B, V, S, N, Q, O

O, U

 

Additional Guidelines

Applies to customers ticketed to travel January 9, 2024 - March 29, 2024 only

Affected airport codes

TLV

Ticketed on/before

October 10, 2023

Effective for ticketed travel dates

January 9, 2024 – March 29, 2024

 

·         Travel has not commenced on ticket:

Booking AA* operated by LY, SAME ticketed RBD must be used

Book AJB or LY Prime via EUROPE ONLY

AA Prime, AA*/Joint Business, Joint Business Prime

Joint Business includes AA, AY, BA, IB

If original inventory is not available, rebook lowest available inventory in the same ticketed cabin up to and including H for the main cabin unless otherwise noted below.

Basic Economy fares

·   AJB Prime – book in the lowest available inventory up to and including H inventory

 

·         Travel has commenced on ticket, but not completed (customer mid-trip):

o    Customers may rebook using guidelines above to rebook on AA Prime, AA*/Joint Business, or Joint Business Prime (Joint Business includes AA, AY, BA, IB)

  

LY Prime - LY TLV within Europe (not valid transatlantic)

Rebook inventory as indicated below based on ticketed inventory. *Rebook lowest available inventory on LY listed for the comparable AA inventory

Originally ticketed on AA

Rebook on LY within Europe*

J

I, D, Z, J

C, D

D, Z, J or lower cabin inventories

R, I

Z, J or lower cabin inventories

W

W, Q, B, P or lower cabin inventories

P

P or lower cabin inventories

Y

V, S, L, H, N, G, O, U

H, K

V, S, L, H, N, G, O, U

M, L

H, N, G, O, U

V, S, N, Q, O

N, G, O, U

B

G, O, U

 


Updated: 2023-12-12 15:43 | Created: 2023-10-13 12:02