Shanghai, China (PVG) Update 7 - Exception Policy

Special Travel Exception Policy

Affected Airport Codes:

PVG

Tickets Issued On/Before:

May 25, 2022

Impacted Travel Dates:

Impacted Travel Dates are directional:

 

DFW-PVG: April 11, 2022  – May 30, 2022

PVG-DFW: April 1, 2022 – June 3, 2022

 

NOTE: affected flight segment must have been UC/UN/WK by AA without a flight protect*

 

*see Reissue Policy Information for exception

New Travel Dates:

April 27, 2022 – July 29, 2022

Reissuance of Tickets On/Before:

Same day as flight rebooking

Inventory Requirements:

Lowest Inventory Available – Same Cabin

Endorsement Box Requirements:

Ticket Reissue Required

TNADV2/PVGLD


Affected Airports - City , State Association:


  • Shanghai, China  (PVG)

For complete details View



Issued: April 26, 2022

Update 7: May 25, 2022

  • Extend Ticket Issued On/Before date
  • Extend Impacted Travel Dates for flights


American Airlines has implemented a special exception policy to our travel partners that is now available for our mutual customers due to restrictions for travel to/from China. Affected flight segment must have been UC/UN/WK by AA without a flight protect to qualify for this policy.



Special Travel Exception Policy

Affected Airport Codes:

PVG

Tickets Issued On/Before:

May 25, 2022

Impacted Travel Dates:

Impacted Travel Dates are directional:

 

DFW-PVG: April 11, 2022  – May 30, 2022

PVG-DFW: April 1, 2022 – June 3, 2022

 

NOTE: affected flight segment must have been UC/UN/WK by AA without a flight protect*

 

*see Reissue Policy Information for exception

New Travel Dates:

April 27, 2022 – July 29, 2022

Reissuance of Tickets On/Before:

Same day as flight rebooking

Inventory Requirements:

Lowest Inventory Available – Same Cabin

Endorsement Box Requirements:

Ticket Reissue Required

TNADV2/PVGLD

Changes to Origin/Destination:

Not Allowed
300-mile radius allowed
Refer to Changes to Origin/Destination

Changes to Connection City:

Allowed

Changes to Co-Terminal:

Allowed

Sales Support Authorization:

Not available

Extended Travel Rebooking:

Allowed

 

Note: The new ticket must include:

TNADVE/PVGLD in the Endorsement Box or will be subject to a debit memo

Refund Eligibility:

Review Policy Information in this notice

Travel to/from/through on American, and JB Operated and Marketed Flights:

Allowed only when connecting to affected AA service DFW-PVG-DFW


Inventory Requirements


Lowest Inventory, Same Cabin


If original inventory is not available rebook lowest inventory available in the same ticketed cabin.

 

Refer to Exceptions to Fare Rules.

Note: If customers are unable to rebook or reissue their ticket within the given timeline, they can cancel their reservation and use the value of the ticket toward the purchase of a new ticket; all fare rules and restrictions apply. Travel must commence no later than one year from the date of original issuance.

 

 

 

Endorsement Box Requirements


  • Endorsement Box must include: TNADV2/PVGLD
    • Refer to individual Travel Notice for Event Name
  • Ticket Reissue required. This is the only required verbiage and supersedes all other information

 

Changes to Origin/Destination - Not Allowed


  • Waive Change Fee
  • Ticket reissue for original ticketed fare
  • 300 Mile Radius is always allowed, unless otherwise stated in the notice
  • Changes to origin/destination are not permitted for the travel notice
  • Any changes made to origin/destination all fare rules apply

 

300-Mile Radius Only - Allowed

 

Basic Economy Short-haul fares

book in B inventory only.If B inventory is not available, then an alternate flight must be selected.

 

Changes to Connection City


  • Allowed

 

Changes to Co-Terminal


Changes to Co-terminal and MAC airports on AA Prime and AA*/Codeshare flights are allowed

• Co-terminal & MAC Airports are considered the same routing.  

Co-terminal Airports

Houston

Los Angeles

Miami

New York City

San Francisco

Washington D.C.

HOU / IAH

LAX / BUR / LGB / ONT / SNA

MIA / FLL

JFK / EWR / LGA

SFO / OAK / SJC

DCA / BWI / IAD

Multi-Airport Cities

Chicago

Dallas

Houston

London

Milan

New York City

Paris

St. Lucia

Tokyo

Washington D.C.

ORD / MDW

DFW / DAL

IAH / HOU

LHR / LGW / STN / LCY

MXP / LIN

JFK / LGA

CDG / ORY

UVF / SLU

HND / NRT

DCA / IAD

 

 

Reissue Policy Information


American Airlines will waive change fees and travel agents may rebook and reissue tickets provided the below guidelines are met and applied:

Affected itinerary includes travel on AA prime flights DFW-PVG-DFW

o    Ticket issued on the following ticket stock: AA 001

·         Affected flight segment must have been UC/UN/WK by AA without a flight protect

o    Exception: Customers ticketed to travel on flight number 128, PVG-DFW on April 1 – 15, 2022 automatically qualify for this policy

·         If customer’s itinerary was not UC/UN/WK without a protect by AA, this policy does not apply

·         Travel has not commenced on the affected flight segment and the ticket has not been reissued by American Airlines

·         The first departure flight is more than 3 hours away

·         Affected coupons are in OK status

·         Travel reissuance only in accordance to dates identified in the applicable Travel Notice Exception Advisory

·         More than one change allowed without an additional collection, including penalty or change fee within the Travel Notice dates

·         Original issuing agency responsible for ticket reissue

·         Ticket Revalidation not permitted

·         When changes to the outbound travel occur within the Impacted Travel Dates for the origin/destination as indicated above, the unaffected return date may be changed to outside of the Impacted Travel Dates to protect the original length of the trip

o    The return travel must be booked in the original class of service (inventory)

§   When the original class of service (inventory) is not available, follow applicable rules for the ticketed fare.  Any applicable add/collection applies

·         Changes outside of these guidelines are subject to the reissue rules of the ticketed fare. This includes any applicable additional collection or change fee applies

·         Refer to Extend Travel Rebooking after the Travel Event

·         Please ensure the above procedures are accurately followed to prevent debit memo issuance

 

 

 

 

Rebooking - Exception to Fare Rules


Exception to Fare Rules: All fare rules apply with the exception of the following:

 

  • Advance Purchase requirement waived
  • Minimum/Maximum Stay requirement waived
  • Change Fee waived
  • When changes to the outbound travel occur, the unaffected return date may be changed to protect the original length of the trip. The return travel must be booked in the original class of service (inventory).

 

SalesLink Request


·         SalesLink waiver is not applicable

 

Endorsement Box requirement: TNADV2/DFWEAPR or the exchange will be subject to a debit memo

 

 

 

Extend Travel Rebooking Guidelines


If customers are unable to rebook within the New Travel Dates given for the specific origin/destination, may reschedule their reservation to/from the same city or alternate cities and reissue their ticket with the below guidelines:

·         Cancel their itinerary and apply the value of the original ticket towards the purchase of a new ticket for travel commencing within 1 year from the date of original issuance

·         Change fee only is waived as long as the original ticket is reissued within ticket validity and the impact dates are in accordance with those identified in the Travel Notice

·         Customer's new itinerary is rebooked/ticketed at current applicable fare and rules, additional monies may apply

·         If new ticket price is lower than original ticket the residual is forfeited.

o    Residual MCO’s are not allowed when using the TNADVE waiver code for reissue

 

 

 

 

Refund Policy Information


Customers may qualify for a refund using this travel notice when:

·         Customer is ticketed to travel during the Impacted Travel Dates and AA has UC/UN//WK their flight without adding a protection flight. 

 

Travel Agents may:

·         Refund to Original Form of Payment - All penalties/fees waived

·         Fares include:

o    Non-Refundable Fare

o    Refundable Fare with cancellation Fee

o    Basic Economy Fare

o    Bulk/Opaque Fare

 

Travel Agent to Process Ticket Refund
To Original Form Of Payment (FOP)

U.S. (ARC) agencies:

  • Process the refund through your GDS
  • If unable to process through your GDS: may submit through ARC/IAR Refund Exchange Notification (REN) using the waiver code: TNADVR

International (BSP) agencies:

  • Process the refund through your GDS
  • If unable to process through your GDS: may submit through BSPLink Refund Application (RA) using the waiver code: TNADVR

 

Note: If the ticket has been exchanged by American as an INVOL submit the refund request directly with American. Refer to American Airlines Refunds.

 

 

 

En route/Diversion


  • Connecting customers' en route to one of the above-listed destinations or whose flights are diverted will have the option to return to their original departure city and rebook travel to alternate future dates.
  • Customers should work directly with the airport to obtain a boarding pass for return travel to their original departure city. If the customer wishes to rebook travel to alternate future dates, please contact American Airlines Reservations for assistance. Alternatively, they may receive a refund if re-accommodation options are unacceptable.
  • If a ticket has already been reissued by American Airlines or the ticket is partially used, travel agents must submit the refund request online at https://prefunds.aa.com/refunds/

 

Resources


American Airlines will continue to monitor this Travel Notice Exception Advisory and adjust this policy if needed. Changes will be posted on AA.com and www.saleslink.aa.com reference. Please check these sources frequently for the most up to date information.

 

 

Groups


  • Group reservations must be changed by AA Group & Meeting Travel
  • Information contained on this web site is subject to change at any time without notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.