Special Travel Exception Policy
Affected Airport Codes:	LHR
Tickets Issued On/Before:	July 26, 2022
Impacted Travel Dates:	July 14, 2022 - August 7, 2022
New Travel Dates:	July 14, 2022 - December 31, 2022
Reissuance of Tickets On/Before:	Same day as flight rebooking
Inventory Requirements:	Any Inventory Available* *must be applicable to the new fare, fare difference applies Note: This policy includes Basic Economy
Endorsement Box Requirements: Ticket Reissue Required	TNADV2/LHRFLX

Affected Airports - City , State Association:

• London Heathrow, United Kingdom  (LHR)

For complete details View

Issued:  July 26, 2022

American Airlines has implemented a special exception policy to our travel partners that is now available for our mutual customers who are traveling to, from, or through London Heathrow International Airport (LHR) and looking to make a voluntary change.

This Travel Notice exception policy on American is also available when ticketed to/from/through on our Joint Business partners:
This applies to both prime and codeshare flights on AA 001 ticket stock as indicated below:

Special Travel Exception Policy
Affected Airport Codes:	LHR
Tickets Issued On/Before:	July 26, 2022
Impacted Travel Dates:	July 14, 2022 - August 7, 2022
New Travel Dates:	July 14, 2022 - December 31, 2022
Reissuance of Tickets On/Before:	Same day as flight rebooking
Inventory Requirements:	Any Inventory Available* *must be applicable to the new fare, fare difference applies Note: This policy includes Basic Economy
Endorsement Box Requirements: Ticket Reissue Required	TNADV2/LHRFLX
Changes to Origin/Destination:	Allowed - fare difference applies Refer to Changes to Origin/Destination
Changes to Connection City:	Allowed - fare difference applies
Changes to Co-Terminal:	Allowed - fare difference applies
Sales Support Authorization:	SalesLink Service Request is not available
Extended Travel Rebooking:	Allowed   Note: The new ticket must include:  TNADVE/LHRFLX in the Endorsement Box or will be subject to a debit memo
Refund Eligibility:	No Refund Allowed under this policy
Travel to/from/through on American, and JB Operated and Marketed Flights:	Aer Lingus (El) / AA*El British Airways (BA) / AA*BA Finnair (AY) / AA*AY Iberia (IB) / AA*IB Japan Airlines (JL) / AA*JL Qantas Airways (QF) / AA*QF

Inventory Requirements

 

• Basic Economy should be rebooked in the appropriate Basic Economy inventory, any fare difference will apply
  
  

 

 

Endorsement Box Requirements

• Endorsement Box must include: TNADV2/LHRFLX
  • Refer to individual Travel Notice for Event Name
• Ticket Reissue required. This is the only required verbiage and supersedes all other information.

 

Changes to Origin/Destination - Allowed

Allowed - fare difference applies

 

• May book in any combinable inventory for the ticketed fare
• May change country of origin if the fare on the new itinerary is published in the same currency as the ticketed fare 
• Waive Change Fee
• Ticket reissue for any applicable fare difference

 

If new ticket price is lower than original ticket, you must refund the difference as indicated below: 

• ARC agencies may issue residual value as an MCO
• BSP agencies may apply for the residual value voucher through their BSPLink Refund Application (RA)

  • The voucher will be issued in the name of the person on the ticket and mailed to the agency

 

Changes to Connection City

• Allowed - fare difference applies

 

Changes to Co-Terminal

Changes to Co-terminal and MAC airports on AA Prime and AA*/Codeshare flights are allowed*

*fare difference applies

• Co-terminal & MAC Airports are considered the same routing.  

Co-terminal Airports
Houston Los Angeles Miami New York City San Francisco Washington D.C.	HOU / IAH LAX / BUR / LGB / ONT / SNA MIA / FLL JFK / EWR / LGA SFO / OAK / SJC DCA / BWI / IAD
Multi-Airport Cities
Chicago Dallas Houston London Milan New York City Paris St. Lucia Tokyo Washington D.C.	ORD / MDW DFW / DAL IAH / HOU LHR / LGW / STN / LCY MXP / LIN JFK / LGA CDG / ORY UVF / SLU HND / NRT DCA / IAD

 

 

Reissue Policy Information

American Airlines will waive change fees and travel agents may rebook and reissue tickets at the new applicable fare, provided the below guidelines are met and applied:

• Affected itinerary includes flights on: AA, AA*, AA*/AY, AY, AA*/BA, BA, AA*/EI, El, AA*/IB, IB, AA*/JL, JL, AA*/QF, QF
  • Ticket must be issued on AA 001 ticket stock
• Travel has not commenced on the affected flight segment and the ticket has not been reissued by American Airlines
• The first departure flight is more than 3 hours away
• Affected coupons are in OK status
• Travel reissuance only in accordance to dates identified in the applicable Travel Notice Exception Advisory
• Only one change allowed, any fare difference applies, this includes residual to an MCO or via BSP RA
  • additional changes are allowed on the new ticket as per the new fare rules  
• Original issuing agency responsible for ticket reissue
• Ticket Revalidation not permitted
• Changes outside of these guidelines are subject to the reissue rules of the ticketed fare, including the 1 yr ticket validity
• Basic Economy should be rebooked in the appropriate Basic Economy inventory, any fare difference will apply
• Please ensure the above procedures are accurately followed to prevent debit memo issuance

 

Rebooking - Exception to Fare Rules

Exception to Fare Rules: All fare rules apply with the exception of the following:

 

• Change Fee waived

 

SalesLink Request

• Saleslink Service Request is not applicable for this Travel Notice

Extend Travel Rebooking Guidelines

If customers are unable to rebook within the New Travel Dates, may reschedule their reservation as follows: 

• Cancel their itinerary and apply the value of the original ticket towards the purchase of a new ticket for travel commencing within 1 year from the date of original issuance
• Change fee only is waived as long as the original ticket is reissued within ticket validity and the impact dates are in accordance with those identified in the Travel Notice
• Customer's new itinerary is rebooked/ticketed at current applicable fare and rules, additional monies may apply
  • Basic Economy fares qualify for Extended Travel Rebooking.
    • Basic Economy fares may only be used towards the purchase of other Basic Economy fares.
• If new ticket price is lower than original ticket the residual must be refunded
  • ARC agencies may issue residual value as an MCO
  • BSP agencies may apply for the residual value voucher through their BSPLink Refund Application (RA)
    • The voucher will be issued in the name of the person on the ticket and mailed to the agency

Refund Policy Information

Refund not allowed under this policy

 

If flight segment has been actioned by the air carrier, please use Schedule Change for applicable guidelines:

Schedule Change - a planned change that may occur more than 72 hours prior to the flight’s scheduled departure

 

En route/Diversion

• Connecting customers' en route to one of the above-listed destinations or whose flights are diverted will have the option to return to their original departure city and rebook travel to alternate future dates.
• Customers should work directly with the airport to obtain a boarding pass for return travel to their original departure city. If the customer wishes to rebook travel to alternate future dates, please contact American Airlines Reservations for assistance. Alternatively, they may receive a refund if re-accommodation options are unacceptable.
• If a ticket has already been reissued by American Airlines or the ticket is partially used, travel agents must submit the refund request online at https://prefunds.aa.com/refunds/

 

Resources

American Airlines will continue to monitor this Travel Notice Exception Advisory and adjust this policy if needed. Changes will be posted on AA.com and www.saleslink.aa.com reference. Please check these sources frequently for the most up to date information.

 

• www.saleslink.aa.com Reference: Select Travel Notice Exception Policy - Travel Agency Guidelines
• Visit www.saleslink.aa.com and navigate to AA News and Offers to view current travel notices.
• Contact your Sales Support Center 800-621-8489 or American Airlines Reservations 800-433-7300 (U.S. and Canada) or for Reservations outside the U.S. and Canada, please see our Worldwide Reservations Numbers American Airlines encourages all customers to check flight and gate status prior to leaving for the airport. For complete travel information, visit AA.com.

 

Groups

• Group reservations must be changed by AA Group & Meeting Travel
• Information contained on this web site is subject to change at any time without notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.