Seoul and Tel Aviv Flexibility - Travel Notice Exception Policy

Special Travel Exception Policy

Affected Airport Codes:

ICN, TLV

Tickets Issued On/Before:

December 7, 2021

Impacted Travel Dates:

December 6, 2021 - January 9, 2022

New Travel Dates:

December 1, 2021 through Ticket Validity

Reissuance of Tickets On/Before:

Same day as flight rebooking

Inventory Requirements:

Lowest Available Inventory - must reprice itinerary, fare difference applies

Endorsement Box Requirements:

Ticket Reissue Required

TNADV2/BEFLEX


Affected Airports - City , State Association:


  • Seoul Incheon, South Korea  (ICN)
  • Tel Aviv, Israel  (TLV)

For complete details View



Update: January 1, 2022

  • Copy file for 2022 updates 

 

 

American Airlines has implemented a special exception policy to our travel partners that is now available for customers ticketed to travel on Basic Economy fares to/from Seoul Incheon, South Korea (ICN) or Tel Aviv, Israel (TLV).



Our Travel Notice exception policies on American are also available when ticketed to/from/through on our Joint Business partners: This applies to both prime and codeshare flights as shown below:



Special Travel Exception Policy

Affected Airport Codes:

ICN, TLV

Tickets Issued On/Before:

December 7, 2021

Impacted Travel Dates:

December 6, 2021 - January 9, 2022

New Travel Dates:

December 1, 2021 through Ticket Validity

Reissuance of Tickets On/Before:

Same day as flight rebooking

Inventory Requirements:

Lowest Available Inventory - must reprice itinerary, fare difference applies

Endorsement Box Requirements:

Ticket Reissue Required

TNADV2/BEFLEX

Changes to Origin/Destination:

Allowed

  • must reprice itinerary, fare difference applies

Changes to Connection City:

Allowed

Changes to Co-Terminal:

Allowed

Sales Support Authorization:

SalesLink Service Request does not apply to this waiver

Extended Travel Rebooking:

Not Applicable

Refund Eligibility:

No Refund Allowed

Canceled flight or delayed flights may qualify for a refund via GDS/ARC/BSP

Travel to/from/through on American, and JB Operated and Marketed Flights:

British Airways (BA) / AA*BA

Iberia (IB) / AA*IB

Finnair (AY) / AA*AY

Japan Airlines (JL) / AA*JL

Qantas Airways (QF) / AA*QF


Inventory Requirements


Book in inventory applicable to new fare 

 

Endorsement Box Requirements


  • Endorsement Box must include: TNADV2/BEFLEX
    • Refer to individual Travel Notice for Event Name
  • Ticket Reissue required. This is the only required verbiage and supersedes all other information.

 

Changes to Origin/Destination - Allowed


Allowed 

  • Must reprice itinerary, fare difference applies
    • If new ticket price is lower than original ticket, a residual refund of the difference is permitted and may be processed as an MCO for an ARC agency or via RA/BSPLink for BSP agency

 

Changes to Connection City


  • Allowed

 

Changes to Co-Terminal


Changes to Co-terminal and MAC airports on AA Prime and AA*/Codeshare flights are allowed

• Co-terminal & MAC Airports are considered the same routing.  

Co-terminal Airports

Houston

Los Angeles

Miami

New York City

San Francisco

Washington D.C.

HOU / IAH

LAX / BUR / LGB / ONT / SNA

MIA / FLL

JFK / EWR / LGA

SFO / OAK / SJC

DCA / BWI / IAD

Multi-Airport Cities

Chicago

Dallas

Houston

London

Milan

New York City

Paris

St. Lucia

Tokyo

Washington D.C.

ORD / MDW

DFW / DAL

IAH / HOU

LHR / LGW / STN / LCY

MXP / LIN

JFK / LGA

CDG / ORY

UVF / SLU

HND / NRT

DCA / IAD

 

 

Reissue Policy Information


American Airlines will allow a one-time change to a Basic Economy ticket and travel agents may rebook and reissue tickets provided the below guidelines are met and applied:

 

  • Affected itinerary issued on 001 ticket stock includes flights on: AA, AA*/AY, AY, AA*/BA, BA, AA*/IB, IB, AA*/JL, JL, AA*/QF, QF
  • Applies to AA*/oneworld flights
  • Valid for tickets issued using Basic Economy fares ONLY
    • New ticket must be booked as Basic Economy fare in the applicable Basic Economy inventory if offered in the new market 
    • If Basic Economy fare does not exist in the new market, may upgrade to normal published fare
      • New ticket will follow the fare rules of the original ticketed fare (Non-Refundable/Non-Changeable
    • If new ticket price is lower than original ticket, a residual refund of the difference is permitted and may be processed as an MCO for an ARC agency or via RA/BSPLink for BSP agency
  • One change allowed, fare difference applies 
  • Travel has not commenced on the affected flight segment and the ticket has not been reissued by American Airlines
  • The first departure flight is more than 3 hours away
  • Affected coupons are in OK status
  • Travel reissuance only in accordance to dates identified in the applicable Travel Notice Exception Advisory
  • Original issuing agency responsible for ticket reissue
  • Ticket Revalidation not permitted
  • Changes outside of these guidelines are subject to the reissue rules of the original ticketed fare
  • Please ensure the above procedures are accurately followed to prevent debit memo issuance

 

Rebooking - Exception to Fare Rules


All one-time change on Basic Economy tickets issued for travel to/from ICN or TLV within Travel Notice Impacted Travel Dates

SalesLink Request


SalesLink waiver does not apply

Extend Travel Rebooking Guidelines


Not applicable

Refund Policy Information


When the flight is cancelled or the length of delay is 91+ minutes, travel agents may refund ticket(s) through normal GDS/ARC/BSP processing.
Refer to our Schedule Irregularity policy for delays 90 minutes or less.

 

  • Refund To Original Form Of Payment - All penalties/fees waived
  • Fares include:
    • Non-Refundable Fare
    • Refundable Fare with cancellation Fee
    • Basic Economy Fare
    • Bulk/Opaque Fare
      Note: Tickets issued as Bulk (BT zero dollar ticket) must be referred back to the wholesaler/consolidator for refund, or may request refund from https://prefunds.aa.com/refunds/

 

Travel Agent to Process Ticket Refund
To Original Form Of Payment (FOP)

U.S. agencies processing through ARC:

  • Preferred Method: process through your GDS
  • If unable to process through your GDS: may submit through ARC/IAR Refund Exchange Notification (REN) using the waiver code: TNADVR

International agencies processing through BSPLink:

  • Preferred Method: process through your GDS
  • If unable to process through your GDS: may submit through BSPLink Refund Application (RA) using the waiver code: TNADVR

 

Note: If the ticket has been exchanged by American as an INVOL submit the refund request directly with American. Refer to https://prefunds.aa.com/refunds/.

 

En route/Diversion


  • Connecting customers' en route to one of the above-listed destinations or whose flights are diverted will have the option to return to their original departure city and rebook travel to alternate future dates.
  • Customers should work directly with the airport to obtain a boarding pass for return travel to their original departure city. If the customer wishes to rebook travel to alternate future dates, please contact American Airlines Reservations for assistance. Alternatively, they may receive a refund if re-accommodation options are unacceptable.
  • If a ticket has already been reissued by American Airlines or the ticket is partially used, travel agents must submit the refund request online at https://prefunds.aa.com/refunds/

 

Resources


American Airlines will continue to monitor this Travel Notice Exception Advisory and adjust this policy if needed. Changes will be posted on AA.com and www.saleslink.aa.com reference. Please check these sources frequently for the most up to date information.

 

 

Groups


  • Group reservations must be changed by AA Group & Meeting Travel
  • Information contained on this web site is subject to change at any time without notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.