Issued: January 5, 2021

American Airlines announced today that there will be upcoming changes to our policies and procedures for travel with emotional support animals and service animals, aligning with regulations recently issued by the U.S. Department of Transportation (DOT). The new policies and procedures are intended to support customers with disabilities and the service animals that travel with them, as well as our team members who work to keep customers safe.

The DOT’s new rule defines a service animal as a dog that is individually trained to do work or perform tasks for the benefit of a qualified individual with a disability — a narrower definition than in the past. When the DOT rule goes into effect on January 11, 2021, we will no longer authorize new travel for animals that do not meet that definition, such as emotional support animals. However, existing bookings involving emotional support animals will be honored through February 1, 2021.

Starting February 1, to ensure accessible travel for individuals with disabilities while protecting the safety and well-being of customers and team members, we will ask customers traveling with service animals to complete a DOT form attesting to the dog’s behavior, training and health. The airline will require this form to be submitted electronically 48 hours in advance of a flight, unless the reservation is booked within 48 hours of travel. A service animal’s authorization will be valid for one year or until the expiration of its vaccinations.

Animals that previously traveled as emotional support animals and no longer qualify as service animals may travel as carry-on pets or as cargo pets, as long as they meet the requirements, and additional charges will apply. American is reaching out to our customers who are expected to be impacted by these changes.

The new service animal forms, along with additional details about the airline’s updated policy, will be available on aa.com in the coming days.